mydentist Reviews 

8,380
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 451 reviews, reviewers had a great experience with this company. Customers frequently praise the welcoming staff and dental professionals who do an outstanding job of putting nervous visitors completely at ease during their dental procedures. People also appreciate the clear, thorough explanations provided by practitioners, ensuring everyone feels comfortable, informed, and well cared for throughout the entire visit. Some reviewers were not happy with the limited availability of NHS appointments and the perceived pressure to switch over to private dental plans. Consumers additionally mentioned difficulties securing routine check-ups after delays and being given unexpectedly costly treatment plans that were difficult to afford.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently friendly,... See more

Service

Clients share ambiguous opinions on service. While some reviewers praise the prompt appointments, caring... See more

Customer service

Users describe ambiguous interactions with customer_service, reflecting a wide split in experiences. While... See more

Price

Reviewers highlight negative aspects of price, expressing widespread dissatisfaction with high costs and... See more

Location

Consumers find location to be ambiguous, with opinions varying widely across different towns and branches.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Attentive reception staff that provided a positive check-in experience. Appointment was serviced on time and treatment prompt and it did not feel rushed, just relaxed. Dental treatment can be stessful... See more

Company replied

Rated 5 out of 5 stars

I think most people are scared of the dentist 😬 well I certainly am - but as I have gum disease and have done for many years the thought of losing my teeth overcame my fear. I was referred to My Dent... See more

Company replied

Rated 5 out of 5 stars

As a NHS patient I’ve been with this practice for 40 plus years……. Even with the recent challenges they kept us up to date when an appointment was available. This recent checkup (first one in 18... See more

Company replied

Rated 5 out of 5 stars

Great practice with very professional and welcoming staff! As soon as I enter the building, I feel relaxed knowing my treatment will be A1. The clinic is spotlessly clean, and they do a fantastic jo... See more

Company replied


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Hygienist
  5. Dental Implants Periodontist
  6. Emergency Dental Service

Written by the company

We're {my}dentist: UK's largest dental care provider. Our network of over 500 practices is committed to providing the latest treatments, and helping the nation improve their oral health. Around 4 million people in the UK trust us with their dental care every year.


Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(8,380)

437 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Service, Highly Recommend!

I think most people are scared of the dentist 😬 well I certainly am - but as I have gum disease and have done for many years the thought of losing my teeth overcame my fear. I was referred to My Dentist from my own dentist. Luckily the pain of cleaning was numbed but Mr Paul Weston and Joseph from the Worcester Practice, the hygienist together with their assistants and the reception team make a unpleasant experience a pleasant one, makes all the difference happy, smiling, caring staff. Highly recommend.

23 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Sadie Skipworth, we understand how people may be frightened of the attending the dentist. Its therefore really important to us that our patients feel comfortable and reassured whilst in our care. It’s great to hear that your dentist communicated and carried out your treatment with you so well and that following your visit you would recommend us.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Modern Dental Surgery

I have attended my Dentist in Poynton for several years. My dentist Karina is professional, caring and kind who is thorough with examinations, putting me at ease and taking time to fully explain any procedures including any cost that maybe necessary. The nurse and reception staff are lovely and friendly with a warm welcome. Appointments are booked promptly with reminders.
I would highly recommend.

21 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Susan Moore,
Thank you for such a wonderful review and for your recommendation. It is very much appreciated. I am so pleased to read your lovely comments for Karina and the practice team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Wonderful experience

The practice was clean and the staff were incredibly welcoming. My dentist (Dr. Vassi) was caring, knowledgeable, explained things clearly and answered any questions I had.

23 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Orgine Lange,
Thank you for your lovely comments for Dr Vassi, I know they will be thrilled with your review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Routine check up

As a long time sufferer of anxiety by going to the dentist, I found that the person we saw was very understanding to my needs and very professional, we have used this Dentist for 35 years and have some not very understanding dentist to my needs, however we have found one that was amazing and explained everything to me as she was doing my routine check up, thank you for your patience and understanding it means a lot.

This was at Avondale My Dentist

24 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Joanne Bates,
Thank you for your 5 star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the practice team at Avondale mydentist.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

I would highly recommend Isha at My Dentist

I would highly recommend Isha at My Dentist Berkhamsted. I am a nervous patient and Isha always puts me at ease. Everything is explained fully and there is no rush. Isha is friendly and gentle. I feel my teeth are being well cared for. My worries are dealt with in a compassionate manner. The service is first class 10/10.

23 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Colin,
Thank you for such a wonderful review, it is very much appreciated. I am so pleased to read your positive comments for Isha, they will be thrilled to see your review.
We look forward to welcoming you back to the practice for your next appointment
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

My dentist is so lovely she makes me…

My dentist is so lovely she makes me feel relaxed,also the nurse is very friendly to,I don’t dread going for my appointments at all

22 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi MrsBrendaFrost,
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Relaxing and welcoming

Relaxing and welcoming. Friendly staff.

22 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Paul Todd,
Thank you for such a fabulous review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Great dentists

Great dentists, I’ve been using them for over 10 years now and no complaints at all 👍🏻

22 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Julian,
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Kind and caring staff

Kind and caring staff. Very personal service.

22 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Elaine Parmiter,
Thank you for such a fabulous review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Great Dental Practice

Good Colleagues, great dentist. Easy location

20 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Karl Sadler,
Thank you for your 5 star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, and good, clear information given. Everywhere immaculately clean.

23 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Catherine Deering,
Thank you for such a fabulous review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Fabulous facilities and staff.

Fabulous facilities and staff.

22 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Julian,
Thank you for such a fabulous review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Was booked in for three fillings

Was booked in for three fillings, really apprehensive but didn't need to have been, Dentist and nurse put me at ease, did what they had to do, no fuss, friendly and professional, great overall service

21 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Denis Eddleston,
Thank you for such a lovely 5 star review for the practice and I'm really happy to hear that your treatment went so well. They are a wonderful team who I know work hard to offer exceptional care for their patients.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Our local NHS dentist

This is our local NHS dentist. Always courteous and friendly
Always punctual, the dental staff are very knowledgeable and helpful.
Hopefully the practice will always be NHS so the future will be bright.

21 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi D & A,
Thank you for your 5 star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the practice team.
Kind Regards
mydentist Patient Support Team

Rated 1 out of 5 stars

Frustrating

Frustrating! Made a treatment plan fast forward a year and I’m still no further on, constant cancelled appointments and when you do get one you have to wait at least an hour past the agreed time, quick to take my money then sent me to a different dentist because they couldn’t do it, wouldn’t recommend.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

All staff extremely friendly and…

All staff extremely friendly and professional sorted my tooth no problem thank you

20 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Jayne Hodgson,
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Brilliant dental practice

This review is specifically for My Dentist Walkley, Sheffield. I've been reading the negative reviews and I cannot understand why people have submitted negative reviews. The staff, hygienists and dentists are brilliant. I cannot fault them. The reception staff are lovely and very welcoming and professional. My dentist is excellent and my hygienist is excellent.

22 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Jill,
Thank you for such a wonderful review. It is very much appreciated. I am so pleased to read your positive comments for the mydentist Walkley practice and the team.
We look forward to welcoming you back to the practice for your next appointment
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Very friendly

Very friendly , I am 68 and was terrified of the dentist when I was young but mydentist are brilliant. Not scared anymore

21 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi David Murray,
Thank you for such a fabulous 5 star review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

I highly recommend the Dental Practice…

I highly recommend the Dental Practice in Morden. Staff is very professional and caring. I met with Denise, a truly warm person together with Maya.
The doctors are excellent and would like to say thank you to Dr Ines and the assistant Naima for their kind approach.

22 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Maura,
Thank you for your 5 star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look