Bupa Dental Care UK Reviews 

25,877
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 3,571 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptionally friendly staff and dental teams who consistently go out of their way to make everyone feel comfortable, valued, and completely at ease during visits. Customers consistently appreciate the high quality of care and efficient service, noting that procedures are always explained clearly and handled with great professionalism. However, some customers also noted frustrating issues with appointment scheduling, poor communication, and unexpected changes to their long-term treatment plans. A few reviewers experienced lengthy delays upon arrival, found it difficult to get through to reception for basic queries, or encountered unhelpful service.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and welcoming, consistently making patients... See more

Service

Users describe positive interactions with service, highlighting professional, welcoming, and caring staff who... See more

Customer service

People report positive experiences with customer service, noting that staff are very friendly, helpful, and... See more

User experience

Clients share high satisfaction on user experience, highlighting friendly staff, smooth consultations, and a... See more

Quality

Customers consistently note positive experiences with quality, praising the highest standards of equipment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Local Just a 15/20 minute drive away. If my husband needs to take the car to work, the buses are fairly regular. Nice friendly staff, always helpful & pleasant. Professional are just that, pro... See more

Rated 5 out of 5 stars

All the team from the ladies on reception, dentist Ahmed and Sarah my hygienist were all very friendly and made be feel reassured and welcome. I strongly recommend Bupa Dental Care and i am signing... See more

Rated 5 out of 5 stars

My main reason for recommending Bupa Dental Care Banbridge is the consistently excellent care provided by the whole team. Since the practice opened in Banbridge, I have always been treated with prof... See more

Rated 5 out of 5 stars

From reception staff to standard of treatment and care provided by Deepa the Dentist & Hygienist were exceptional. I thoroughly recommend Long Eaton Bupa Dental. It is expensive but the standard of... See more


Company details

  1. Dentist
  2. also in
  3. Cosmetic Dentist
  4. Dental Clinic
  5. Dental Hygienist
  6. Emergency Dental Service

Written by the company

Bupa Dental Care is one of the UK's leading dental providers, with more than 350 practices across the UK. We offer a wide range of services, from routine dental care and hygiene appointments to orthodontics, dental implants and specialist treatments. We're committed to helping patients achieve and maintain healthy smiles through high-quality care, convenient access and flexible ways to pay.


Contact info

4.8

Excellent

TrustScore 5 out of 5

26K reviews

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No recent history of asking for reviews

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4.8

All reviews

(25,877)

3,450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly welcome

Hardly any waiting time, polite welcoming at reception, friendly dental assistant and my dentist Vish Kumar explained clearly what he would be doing during my time in the dentist chair

28 September 2026
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, approachable staff. The dentist was lovely and explained the procedures which made you feel relaxed and at ease.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

My main reason for recommending Bupa…


My main reason for recommending Bupa Dental Care Banbridge is the consistently excellent care provided by the whole team. Since the practice opened in Banbridge, I have always been treated with professionalism, courtesy, and friendliness. The staff make patients feel welcome and valued, and I have complete confidence in the service they provide.

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Local,very professional and supportive

Downend Dental Practice is very near to me ,locally,only a 5 min walk, so not only is it convenient but they are very supportive, and friendly.
Staff are always polite,and friendly.
I have a good relationship with my Dentist,and I can highly recommend them to anyone new,who maybe considering joining them.
Professional Service always,I will not go anywhere else!

18 October 2026
Unprompted review
Rated 5 out of 5 stars

Hygienist

Attending the hygienist has been a positive and successful experience in treating all my dental issues.

14 October 2026
Unprompted review
Rated 1 out of 5 stars

Really bad experience, bad professionals and poor quality service.

Even though Bupa confirmed me and my wife had dental cover, reception at Wharfside Health Centre, part of Bupa said they couldn't find my policy number and tried to charge us. I had to spend at least 20 mins calling Bupa CS so they can speak with reception and tell them were covered. The Hygienist, from minute one, was rushing the clean, using any excuse to finish asap, and repeating constantly she had no time for a full clean (which Bupa advertises as covered). She also "explained" what treatment I should follow while she was working with tools in my mouth (impossible to hear her). When I tried to ask for more info after she finished, she just rushed me out of the room. Very unprofessional. Dentist Hussein was polite but very cold and detached. He didn't seem open to answering questions or providing details.
This Bupa clinic was so bad, that me and my wife prefer to pay for better service next time. Olivia at reception was professional, polite and acknowledged there was a problem in Bupa's internal system but next to her was a younger man who was clearly lacking skills and manners in customer service and communication. Really bad experience, bad professionals and poor quality service.

26 September 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant dental surgery

Absolutely brilliant dental surgery. Very welcoming, lovely receptionists, my dentist James Critchley is superb and the hygienists are positive, friendly and cheerful. Wish I’d signed up here years ago ❤️

14 October 2026
Unprompted review

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