We recently completed our move using Muve Conveyancing’s LiteSpeed service, taking just 9 weeks from start to finish. Reon & Mahiru were brilliant throughout the entire process, super friendly, incred... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am truly grateful that I found Muve. They were really supportive and was only a phonecall away. Tuan my account manager helped me a lot to clarify my confusions he was an angel, Debrah my conveyance... See more
Company replied
I was helping my son to buy his first home and was somewhat apprehensive about the conveyancing process. Both Kevin Assauw and Udantha Amarakoon in particular made the whole process very simple. We we... See more
Company replied
The whole process was amazing. Everything was dealt with effectively and quickly. All emails and questions were answered almost straight away which helped me to be at ease throughout the whole pro... See more
Company replied
Company details
About Muve
Written by the company
At Muve, we’re transforming the home-moving experience by eliminating the
legal black hole that causes delays and uncertainty.
Moving home should be exciting—not frustrating. That’s why we’ve reimagined conveyancing to make it faster, smoother, and stress-free. As one of the UK’s leading digital conveyancers, we combine cutting-edge technology with expert legal support to bring certainty and simplicity to every transaction.
Our industry-leading Lightspeed service helps buyers and sellers move in as little as 5 weeks for freehold properties and 8 weeks for leaseholds, eliminating unnecessary delays. With real-time case tracking, you’ll never be left in the dark—our 24/7 portal provides instant updates, so there’s no need to chase solicitors.
We also provide dedicated case managers, clear fixed fees, and a ‘no move, no legal fee’ guarantee, ensuring a seamless, stress-free experience from start to finish. Whether you're buying, selling, or remortgaging, Muve is here to make your move simple, certain, and hassle-free.
Moving home should be exciting—not frustrating. That’s why we’ve reimagined conveyancing to make it faster, smoother, and stress-free. As one of the UK’s leading digital conveyancers, we combine cutting-edge technology with expert legal support to bring certainty and simplicity to every transaction.
Our industry-leading Lightspeed service helps buyers and sellers move in as little as 5 weeks for freehold properties and 8 weeks for leaseholds, eliminating unnecessary delays. With real-time case tracking, you’ll never be left in the dark—our 24/7 portal provides instant updates, so there’s no need to chase solicitors.
We also provide dedicated case managers, clear fixed fees, and a ‘no move, no legal fee’ guarantee, ensuring a seamless, stress-free experience from start to finish. Whether you're buying, selling, or remortgaging, Muve is here to make your move simple, certain, and hassle-free.
Contact info
Oriel House, 26 The Quadrant, , TW9 2PR, Richmond, United Kingdom
- 020 3907 4409
- customerservice@muve.me.uk
- muve.me.uk
4.6
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Tiyasha and Melani have both been amazing throughout the whole house buying process. They’ve always been really quick to respond to any questions and have been incredibly helpful in getting everything through to exchange.
They’ve kept me updated throughout and made the whole process feel much easier and less stressful. I really appreciate all of their help and support and would definitely recommend them. Thank you both!
4 September 2026
Unprompted review
Reply from Muve
Dear Charlotte,
Thank you for your fantastic review!
We are delighted to hear that Tiyasha and Melani provided such excellent support throughout your house-buying journey. It's wonderful to know that they were responsive to your questions, kept you informed at every stage, and helped make the process feel easier and less stressful.
We truly appreciate your kind words and recommendation. Thank you for choosing Muve, and we wish you all the best in your new home.
Kind Regards,
Aamirah
Team MUVE
Excellent service from Keith and Kevin
We had a really positive experience with Muve Conveyancing, and we would especially like to thank Keith, our Conveyancer, and Kevin, our Account Manager, for all their help and support throughout our house purchase.
A special thank you to Keith for his hard work, attention to detail and persistence in getting everything over the line, and to Kevin for keeping us updated and being available whenever we needed assistance. Their support made a big difference and gave us confidence that our purchase was being properly looked after.
We really appreciate all the effort they put into helping us reach exchange and completion and finally get the keys to our new home.
Thank you, Keith and Kevin, for your excellent service and support. We would happily recommend Muve, particularly because of the dedication and professionalism of the team we had looking after us.
4 September 2026
Unprompted review
Reply from Muve
Dear Flacita,
Thank you for taking the time to leave such a wonderful review!
We are delighted to hear that you had a positive experience with Muve and that Keith and Kevin provided the support, communication, and dedication needed throughout your house purchase.
It's especially rewarding to know that Keith's attention to detail and persistence, alongside Kevin's regular updates and availability, helped give you confidence during what can often be a stressful process. We are pleased that their hard work contributed to a successful exchange, completion, and the exciting moment of receiving the keys to your new home.
Thank you for your kind recommendation and for choosing Muve. We wish you every happiness in your new home.
Kind Regards,
Aamirah
Team MUVE
Fantastic experience buying our home
Fantastic experience buying our home. Both Kevin and Yasith were very helpful.
4 September 2026
Unprompted review
Reply from Muve
Dear Eugene,
Thank you for your fantastic review.
We are delighted to hear that you had such a positive experience purchasing your home with Muve. It's wonderful to know that Kevin and Yasith were helpful and supportive throughout the process, helping to make your journey a smooth one.
We truly appreciate your kind words and thank you for choosing Muve. We wish you every happiness in your new home.
Kind Regards,
Aamirah
Team MUVE
Great service from Kevin and Kefra …
Great service from Kevin and Kefra thank you for helping me buying my first home
I definitely recommend great and respectful staff
4 September 2026
Unprompted review
Reply from Muve
Dear Neritan,
Thank you for your kind review.
We are delighted to hear that Kevin and Kefra provided you with great service while purchasing your first home. Buying your first property is a significant milestone, and we're pleased they were able to support and guide you throughout the process.
Thank you for your recommendation and for choosing MUVE. We wish you all the very best in your new home.
Kind Regards,
Aamirah
Team MUVE
Fantastic service!
Muve's service has been worth every penny! I've never had to chase anything up, Dilusha and Mithsuka have both kept me fully informed every step of the way and have been very kind and friendly. I was a bit anxious of the process, as this is the first time I've bought a property alone, but I needn't have worried! Muve weren't the cheapest of the quotes I got, but they certainly weren't the most expensive either. Well worth the cost, which is still reasonable.
4 September 2026
Unprompted review
Reply from Muve
Dear Kate,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Dilusha and Mithsuka kept you informed throughout your transaction and provided the friendly and supportive service you needed, especially as a first-time solo buyer. We understand that purchasing a property can feel overwhelming, so it is great to know that our team helped make the process less stressful and gave you confidence every step of the way.
Your kind comments about the value of our service and communication are greatly appreciated. We will be sure to share your feedback with Dilusha and Mithsuka.
Congratulations on your purchase, and we wish you all the very best in your new home.
Kind regards,
Aamirah
Team MUVE
Abishek and Sharon did a fantastic job…
Abishek and Sharon did a fantastic job and the process was quick. Thank you so much for all your help!
3 September 2026
Unprompted review
Reply from Muve
Dear Eszter,
Thank you for your wonderful review!
We're delighted to hear that Abishek and Sharon did a fantastic job and that your experience was quick and efficient. Providing a smooth and supportive service is always our goal, so it's great to know they were able to assist you throughout the process.
We truly appreciate your kind words and thank you for choosing Muve.
Kind Regards,
Aamirah
Team MUVE
Muve Conveyancing - £720 LightSpeed Fee Taken After Cancellation - £480 Still Not Refunded - Complaint Ignored Since 14.08.26
I used Muve for purchase. Deposit payment made March 2026. File officially opened 15 May and completion was meant to be 24 June as my tenancy ended, Muve assured to work towards 27 June. We exchanged 6 August.
No enquiries were sent for 4 weeks. Seller solicitor 17.06.26: "I cannot see if we have had any enquiries since the Contract Papers were issued." Muve later admitted in writing: "The initial contact details provided for the seller's solicitors were incorrect, which meant our enquiries were only received by the correct party around 2 to 3 weeks later."
I cancelled LightSpeed on recorded call 17.06.26 when I found out about the delay, because I had to pay for temporary accommodation from 24 June. Despite cancelling before any LightSpeed work was done, Muve deducted the full £720 from my £783.30 surplus on completion, against my clear instruction to use the surplus to reduce my mortgage.
Despite these delays, I did my best to keep things moving and on their request dropped them a good review online because I did not even know they had taken unauthorized funds until days after completion when I received a letter from my lender showing my balance was still the same - my surplus had not gone to reduce my loan as instructed.
I complained immediately on 14.08.26 and they ignored me but later quietly refunded £240 to my account on 21.08.26 only after my complaint but with no words to me. I then emailed back asking for the balance and since then I have been ignored. Balance of £480 still not refunded. No word. No Final Response Letter. My SAR for the 17 June call recording also ignored.
Result: 2-month delay, no light-speed service provided, extra rent and storage costs, and I am still chasing my own money weeks after complaining.
If your moving date matters, think twice. I have all emails and Muve's written admission to prove the above and how they are.
14 August 2026
Unprompted review
Reply from Muve
Dear Omoye,
Thank you for taking the time to share your experience. We are sorry to hear how frustrated and disappointed you have been, particularly in relation to the progress of your transaction, the LightSpeed service and the concerns you have raised regarding the funds deducted from your completion statement.
We understand that these are significant concerns, and we do not want to minimise the frustration caused where you feel that matters have not been resolved in the way you expected.
The concerns you raised have been addressed in line with our complaints procedure, and we are sorry that the resolution provided to date has not met the expectations you have outlined.
We also acknowledge the further concerns you have raised regarding the outstanding balance, the LightSpeed fee and your requests for information. These matters are currently being addressed directly with you by the relevant team, and we would encourage you to continue engaging with them so that the outstanding points can be properly reviewed and responded to.
We appreciate that you would have preferred these matters to have been resolved sooner and understand why this has been frustrating. Our priority now is to ensure that the concerns you have raised are dealt with appropriately through the relevant channels.
Kind regards,
Anjalee
Team Muve
I cannot recommend Dineth and Seraiah…
I cannot recommend Dineth and Seraiah highly enough! They have been absolutely outstanding throughout the sale of my house.
From the very beginning, they have been incredibly professional, kind, patient and genuinely helpful. They have gone above and beyond at every stage, always taking the time to explain things clearly, answer my questions and put my mind at ease whenever I needed reassurance.
What really stood out to me was how proactive they were in keeping everything moving. They were constantly chasing the other solicitors and following up to make sure there were no unnecessary delays, and I always knew that they were doing everything possible to keep the sale progressing. Their dedication and persistence made such a huge difference, particularly during what can be a very stressful process.
Their communication has also been exceptional. Whenever I had a question or needed an update, they would always get back to me the same day. Nothing ever felt like too much trouble, and I always felt listened to, supported and kept fully informed.
Selling a house can be incredibly stressful, but having Dineth and Seraiah handling everything made such a huge difference. Their professionalism, attention to detail, patience and genuine commitment to helping me have been exceptional.
They truly went above and beyond in every way possible, and I am so grateful for all their hard work and support throughout the process.
Thank you both for everything — you have been absolutely brilliant! I would have no hesitation whatsoever in recommending Dineth and Seraiah to anyone looking for solicitors who genuinely care about their clients and provide an exceptional service. ⭐⭐⭐⭐⭐
3 September 2026
Unprompted review
Reply from Muve
Dear H,
Thank you so much for taking the time to share such a detailed review. We are absolutely delighted to hear about your positive experience with Dineth and Seraiah throughout the sale of your property.
It's wonderful to know that their professionalism, patience, clear communication, and proactive approach helped make the process less stressful for you. We take great pride in providing a service where our clients feel informed, supported, and reassured every step of the way, and we're pleased that Dineth and Seraiah demonstrated exactly that. Your recognition of their dedication in keeping matters progressing and following up with all parties involved is truly appreciated.
Thank you once again for your kind words and recommendation. We will be sure to pass your feedback on to both Dineth and Seraiah, who will be thrilled to hear how much their support meant to you.
Kind Regards,
Aamirah
Team MUVE
Vihara and Harshani are amazing 10/10
I worked with Vihara and Harshani who absolutely fantastic. They were on top of absolutely everything. Very quick and reliable and on top of this, the services were far cheaper than others quoted.
I cannot thank them both enough!! Would absolutely recommend to anyone.
3 September 2026
Unprompted review
Reply from Muve
Dear Shannon,
Thank you for your fantastic review! We're delighted to hear that Vihara and Harshani provided such an excellent service throughout your transaction.
It's great to know that their responsiveness, reliability, and attention to detail gave you confidence throughout the process. We’re also pleased that you found our services to be both efficient and competitively priced. Your kind words and recommendation mean a great deal to us, and we will be sure to pass your feedback on to Vihara and Harshani.
Thank you again for choosing Muve, and we wish you all the best moving forward.
Kind Regards,
Aamirah
Team MUVE
Great company
I had a really positive experience with the team, using their Lightning Service, and was able to get to exchange in just 9 weeks (No chain), which was fantastic.
The online portal was really useful and made it easy to keep track of the progress of my purchase throughout the process.
Kevin, my Account Manager, kept me well informed and was always helpful when I had any questions. Kefra, my conveyancer, was extremely knowledgeable, professional and helpful throughout, and I always felt that everything was being handled efficiently.
Overall, I’m really pleased with the service I received and would definitely recommend them to anyone looking for a conveyancing service.
3 September 2026
Unprompted review
Reply from Muve
Dear Rebecca,
Thank you for taking the time to leave such a positive review. We're delighted to hear that you had a great experience with our Lightning Service and were able to reach exchange in just 9 weeks.
It's wonderful to know that the online portal helped you stay updated throughout your purchase and that Kevin and Kefra provided the support, communication, and expertise needed to make the process as smooth as possible. We’re especially pleased that you felt well informed and confident that your transaction was being handled efficiently from start to finish.
Thank you again for your recommendation and for choosing Muve. We wish you all the best in your new property.
Kind Regards,
Aamirah
Team MUVE
Extremely poor experience from start to finish
I was very disappointed with the service I received from Muve. Communication was consistently poor, with emails and phone calls going unanswered and important issues not being dealt with in a timely manner. We were assigned countless new account managers each one more incompetent than the last. Even spelling our names correctly on paperwork was too much to ask.
Their lack of communication and abysmal handling of our case resulted in unnecessary financial loss for us as well. This was an extremely frustrating experience, particularly given the significant financial implications involved in a property transaction.
I expected a professional, responsive and competent service, but unfortunately that was not what was received.
Their website claims they can complete property transactions within 18 weeks - their promise of a speedy process is nothing short of a joke. Our simple purchase of a flat with no chain took 8 months. I dread to think how long a more complex purchase would take.
Don't waste your time or your money - don't use Muve.
2 September 2026
Unprompted review
Reply from Muve
Dear Nick,
Thank you for taking the time to share your experience.
We are very sorry to hear about the difficulties you encountered and that the service you received did not meet the standards we strive to provide.
Your feedback is important, and we fully acknowledge the concerns you have raised. To ensure this is addressed properly, our dedicated Resolutions agent will reach out to you directly to review your case and work towards resolving any outstanding matters as promptly as possible
Kind Regards,
Aamirah,
Team MUVE
Really happy with the service from Muve…
Really happy with the service from Muve throughout the purchase. Aiyash and Sajith were both helpful, responsive and kept me updated throughout the process. There were a few complexities along the way, but they helped get everything resolved and the purchase completed successfully.
Thanks again to both Aiyash and Sajith for all your help and support.
2 September 2026
Unprompted review
Reply from Muve
Dear JMC,
Thank you for taking the time to share your experience.
We are delighted to hear that you were happy with the service provided throughout your purchase.
It is wonderful to know that Aiyash and Sajith were helpful, responsive, and kept you informed throughout the process. We understand that property transactions can sometimes involve complexities, so we are pleased that they were able to support you, help resolve any issues that arose, and see your purchase through to a successful completion.
We will be sure to pass on your kind feedback to both Aiyash and Sajith, who will be thrilled to know their hard work and dedication made a positive difference to your experience.
Thank you for choosing Muve, and we wish you all the best in your new home.
Kind Regards,
Aamirah,
Team MUVE
Excellent service
Excellent service, effective communication and progress tracking on the website. Achieved contract exchange within the advertised timeframe. Special mention to Mahiru Ratnasiri and Sumudu Medagedara for being excellent communicators and taking the time to explain some complex elements of our purchase.
1 September 2026
Unprompted review
Reply from Muve
Dear Iain,
Thank you for taking the time to share your experience and for your kind feedback.
We are delighted to hear that you found our service excellent and that our communication, case tracking portal, and overall efficiency met your expectations. It is particularly pleasing to know that we were able to achieve exchange of contracts within the advertised timeframe.
We will be sure to pass on your compliments to Mahiru and Sumudu. They will be thrilled to hear that their communication, support, and willingness to explain the more complex aspects of your purchase helped make the process a positive experience.
Thank you for choosing Muve and for placing your trust in us.
Kind Regards,
Aamirah,
Team MUVE
Excellent support throughout our home purchase
We had a very positive experience with Muve Conveyancing throughout the purchase of our first home.
A special thank you to Yashodhara Rathnayake, our conveyancer, and Dillon De Silva, our Account Manager, for their professionalism, responsiveness and support throughout the entire process.
As first-time buyers, the conveyancing process was completely new to us, and having Yash and Dillon there to answer our questions, explain things clearly and guide us through each stage made a huge difference. Dillon was fantastic throughout the process — always approachable, helpful and responsive whenever we needed assistance. Yash was equally excellent, keeping us informed, dealing with matters promptly and being particularly persistent when it came to getting everything over the line for exchange.
There were a few challenges along the way, some of which were outside Muve's control, but we always felt that our purchase was being actively managed and that we had people we could rely on to keep things moving.
We are incredibly grateful to Yash and Dillon for all their hard work and support in helping us reach this exciting milestone. It has been a pleasure dealing with them, and we would happily recommend Yashodhara, Dillon and the wider Muve team to anyone looking for a professional, supportive and approachable conveyancing service.
2 September 2026
Unprompted review
Reply from Muve
Dear Andreea,
Thank you for taking the time to share your experience and for your wonderful feedback.
We are delighted to hear that you had such a positive experience with Muve throughout the purchase of your first home. We understand that buying a property for the first time can feel daunting, so it is especially rewarding to know that Yashodhara and Dillon were able to provide the guidance, support, and reassurance you needed every step of the way.
It is fantastic to hear that both Yashodhara and Dillon were responsive, approachable, and committed to keeping you informed throughout the process. We are particularly pleased that their clear communication, professionalism, and persistence helped navigate the challenges encountered along the way and ensured your purchase continued moving forward towards a successful exchange and completion.
Your kind words about their dedication and hard work are greatly appreciated, and we will be sure to share your feedback with both Yash and Dillon. They will be thrilled to know they played such an important role in helping you reach this exciting milestone.
Thank you for choosing Muve and for recommending our services.
Kind Regards,
Aamirah
Team MUVE
Fast Service As a First Time Buyer
As a first time buyer I’m really happy with how quickly everything was processed, Mariyam and Kethzi were extremely helpful and always quick to reply to emails and phone calls. Really happy with the service.
2 September 2026
Unprompted review
Reply from Muve
Dear Tom,
Thank you for taking the time to leave such a positive review.
We are delighted to hear that, as a first-time buyer, you were happy with the speed of the process and the service you received. Buying your first home can be an exciting yet daunting experience, so it is wonderful to know that Mariyam and Kethzi were able to support you throughout, keeping communication clear and responding promptly to your emails and phone calls.
Your kind words will mean a great deal to both Mariyam and Kethzi, and we will be sure to share your feedback with them.
Thank you for choosing Muve.
Kind Regards,
Aamirah
Team MUVE
Overall a positive experience
Overall a positive experience, Sharan and Vihara were excellent throughout and the sale went through smoothly.
26 August 2026
Unprompted review
Reply from Muve
Dear Josh,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had a positive experience and that your sale progressed smoothly. It is wonderful to know that Sharan and Vihara provided excellent support throughout the process and helped ensure everything went as planned.
We will be sure to pass on your kind comments to both Sharan and Vihara, who will be pleased to hear that their efforts made a positive difference to your experience.
Thank you for choosing Muve and for placing your trust in us.
Kind Regards,
Aamirah,
Team MUVE
Excellent work from Sharan
Excellent work from Sharan. The only thing he needs to work on is his English accent! Would recommend as very communicative at every stage. Very personable. Thank you.
28 August 2026
Unprompted review
Reply from Muve
Dear Kaye,
Thank you for taking the time to leave your feedback.
We are delighted to hear that you had such a positive experience with Sharan and that his communication and personable approach stood out throughout your transaction. Keeping clients informed at every stage is something we pride ourselves on, so it is wonderful to know that Sharan's support helped make the process a smooth and positive one.
We also appreciate your light-hearted feedback and will be sure to share your comments with Sharan. We are certain he will be pleased to hear your recommendation and kind words.
Thank you for choosing Muve and for placing your trust in us.
Kind Regards,
Aamirah,
Team MUVE
Delindra and Rishan have been amazing…
Delindra and Rishan have been amazing through the process. I would have no hesitation in highly recommending them
2 September 2026
Unprompted review
Reply from Muve
Dear Jean,
Thank you for your wonderful review.
We're delighted to hear that Dalindra and Rishan were amazing throughout the process. Your recommendation means a great deal to us, and we'll be sure to pass on your kind words to them.
Kind regards,
Shayon
Team MUVE
Outstanding service from Divya Weerasinghe
We honestly cannot praise Divya Weerasinghe enough for everything she did to help us complete on both our house sale and purchase.
Admittedly, we didn’t start our Muve journey with Divya, but we so wish we had! We feel incredibly lucky to have closed both our cases with her and are so grateful for the way she handled everything.
Divya was absolutely faultless. She kept on top of all the stakeholders, chased when things needed chasing, applied pressure to other solicitors when necessary, and kept everyone accountable and moving things forward. At every stage, we felt like someone was genuinely on our side and fighting our corner.
Buying and selling a house can be a gruelling, stressful and sometimes frustrating experience, so having Divya there made such a huge difference. It was genuinely relieving to know that things were being dealt with and that nothing was going to slip through the cracks.
I was reading through other reviews and was so pleased to see Divya’s name pop up time and time again. It’s really impressive to see how highly regarded she is by so many clients, and even more impressive knowing that she was delivering such a high level of service to others while also managing our case. You genuinely wouldn’t have been able to tell she was juggling it all.
Divya, thank you so much for everything. You were an absolute star throughout what could have been a very stressful process, and we couldn’t be happier that we had you on our side for the finish line.
Best of luck to you, Divya, and thank you again for everything!
21 August 2026
Unprompted review
Reply from Muve
Dear Julie,
Thank you for taking the time to share your wonderful review.
We are delighted to hear that Divya was able to provide such exceptional support throughout both your sale and purchase. We appreciate that moving home can be a stressful process, and it is fantastic to know that her proactive approach, clear communication, and dedication helped make the experience smoother and more reassuring for you.
Your comments about Divya's commitment to keeping all parties accountable, progressing matters efficiently, and ensuring nothing was overlooked are greatly appreciated. We will be sure to share your kind feedback with her and the wider team, who will be pleased to know that their hard work and efforts have made such a positive difference.
Thank you again for placing your trust in Muve. We wish you every happiness in your new home and all the very best for the future.
Kind regards,
Aamirah
Team MUVE
Poor communication and set up process
We paid for the services and was told we would receive our login details. We urgently needed our login details and reference so our estate agent could issue the memorandum of Sale so we could reserve our new house. As we hadn't received our login within a few days, we called the advisor we had been dealing with but there was no answer, we left several messages and we were not called back. The answering system didn't tell us another number to call or say the advisor was on leave so we were waiting for a call back. In the end we emailed and got an out of office reply. The advisor should have told us they wouldn't be there, there should have been someone picking up messages at MuVe or the calls should have been redirected or a message to redirect to another number. We received no details of who to contact in the advisors absence. So we have now cancelled. Feel really disappointed as this was a time critical moment for us. Poor communication is not something you want from a conveyancer when you are dealing with one of the most stressful things in life.
1 September 2026
Unprompted review
Reply from Muve
Dear Mr. Creek
Thank you for taking the time to share your experience.
We are very sorry to hear about the difficulties you encountered and that the service you received did not meet the standards we strive to provide. Your feedback is important, and we fully acknowledge the concerns you have raised.
To ensure this is addressed properly, please be assured that this has been raised as a formal complaint, and a dedicated agent from our Resolutions Team will review the matter thoroughly. They will be in contact with you to discuss your concerns and assist in resolving the issue.
Kind Regards,
Aamirah
Team MUVE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.