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Music Vine Reviews 

256
•
TrustScore 5 out of 5

4.9

Music Store
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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and professionalism, often going above and beyond to assist. The customer service is frequently highlighted as excellent, with many appreciating the detailed explanations and personalized support provided. Reviewers also emphasize the quick response times and efficient resolution of issues, making for a smooth and effective service experience. The overall service is described as perfect, with many noting the valuable advice and solutions tailored to their specific needs.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, quick responses, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many highlighting the incredible and... See more

Service

Consumers find service to be positive, with many reviewers describing it as very good, fast, and helpful.... See more

Response time

People report positive experiences with response times, consistently highlighting quick and effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Talk about above and beyond - not only did Dano (great name by the way) solve my problem he also took it upon himself to check if there were any other videos on my account that were flagging license i... See more

Rated 5 out of 5 stars

I have been using this service for many years, but this time, my credit card name had changed, so I was unable to make a payment. When I inquired about how to resolve the issue, Mr. Dano O'Brien, the... See more

Rated 5 out of 5 stars

Music Vine has been great for my workflow. The music quality is consistently high, and the AI search makes finding the right track a lot faster. I had a small account issue recently and Rachel from su... See more

Rated 5 out of 5 stars

I had a problem making payment on the website and had to e-mail them. They responded quickly and offered some suggestions. As the issue still couldn't be resolved they came up with an alternative way... See more

Company details

  1. Music Store

Written by the company

Music Vine represents some of the most esteemed independent musicians in the world. We make the finest music accessible to productions of all sizes.

Contact info

4.9

Excellent

TrustScore 5 out of 5

256 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

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4.9

All reviews

(256)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Prompt and Professional Service

Dano O'Brien was prompt and professional in a response to the issue I experienced as well as a solution to the problem. Dano O'Brien was courteous and respectful and made me feel valued as a new customer. Thank you Dano O'Brien for your assistance and all the best in your new year.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Claim Was Cleared Promptly

The copyright claim we got was cleared up promptly after contacting Dano at support. They gave us clear instructions and were very helpful.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful!

Lulu was very friendly, professional, and super helpful - she got me exactly what I needed! She did a great job in securing me the right music licenses and tracking down the files for my project.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

I recommend 100%

I recommend MusicVine 100%. The website is very easy to use, they have great variety of music and the team is very responsive if you have any questions. Thank you for your service !

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Thankyou Music Vine

When making a request I experienced a faster than expected response time, a recognition and understanding of my issue, and a prompt solution to my request. Very happy and their response enhanced my already great experience with using Music Vine.

20 August 2024
Unprompted review

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