Music Vine Reviews 

256
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and the highly helpful staff, who are often described as friendly, professional, and going above and beyond to assist. People appreciate the personalized approach and the genuine support received throughout their interactions. The service is frequently noted for its efficiency and speed, with many reviewers highlighting exceptionally fast response times. Customers found their issues resolved smoothly and immediately, often receiving detailed explanations and tailored solutions. This quick and effective problem-solving contributes significantly to the overall positive experience.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their quick responses and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the support teams for their... See more

Service

Clients share positive opinions on service, consistently highlighting its speed, helpfulness, and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using this service for many years, but this time, my credit card name had changed, so I was unable to make a payment. When I inquired about how to resolve the issue, Mr. Dano O'Brien, the... See more

Rated 5 out of 5 stars

Talk about above and beyond - not only did Dano (great name by the way) solve my problem he also took it upon himself to check if there were any other videos on my account that were flagging license i... See more

Rated 5 out of 5 stars

I had a problem making payment on the website and had to e-mail them. They responded quickly and offered some suggestions. As the issue still couldn't be resolved they came up with an alternative way... See more

Rated 5 out of 5 stars

Music Vine has been great for my workflow. The music quality is consistently high, and the AI search makes finding the right track a lot faster. I had a small account issue recently and Rachel from su... See more


Company details

  1. Music Store

Written by the company

Music Vine represents some of the most esteemed independent musicians in the world. We make the finest music accessible to productions of all sizes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(256)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a query which was answered…

I had a query which was answered promptly. Your website has some cool music that may fit what I am trying to do but it's just getting the right fit. I am collating a number of photos and videos on Final cut and I need the music to make it a little more interesting rather than look at a number of boring photographs, Editing is the hard part and the right music makes it more interesting. Il also need a decent AI voiceover to experiment with however they are quite expensive.

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Thanks Lulu.

Lulu at MusicVine helped us with a licensing issue/query. She got back to us and resolved the issue very quickly and efficiently. Great customer service.

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Top Notch Customer Service

Every time I've contacted Musicvine support they have been fast to respond and even quicker to resolve any issue. Fantastic customer Service

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Timely Customer Service!

Olivia was able to help us out in a timely fashion to enable us to finish our project goals on time. Music Vine has a wonderful user experience to begin with, and the customer service was another win.

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Human friendliness

Human friendliness. I appreciated that it didn't feel like I was talking to a robot, but to one who can understand what I'm saying and take appropriate action. This left a very good impression. Plus, the responses were instructive and sufficiently explained.

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Great customer serevice

Worked with Libby to get necessary information for a music cue sheet for a movie. She went more than the extra mile on this. Great customer service. And a great experience with Music Vine. Won't forget this for future projects. Customer service can be half the value of a site, if you think about it.

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Lulu provided 5 star service

Lulu provided 5 star service. She helped me navigate the complexities of my institution, and helped figure out how i can keep doing my work while my organization figured out its logistics. Her communication definately convinces me to continue our relationship with MusicVine.

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

I really recommend this as a great on-line library. The tracks are of a very high quality and so is their customer service.
I was having trouble with a payment refund and the representative Libby sorted it quickly and with no fuss.
Thank you!

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

I don't know much about music licensing, so Libby always asked clear questions, responded daily and was friendly and understanding.

28 February 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look