Multitrip.com Reviews 

31,628
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,247 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of navigating the website and the clarity of information provided, making the process of obtaining insurance straightforward and quick. Many people highlight the reasonable and competitive pricing, even for those with medical conditions, and appreciate the extensive coverage offered. The staff are frequently described as professional, helpful, and friendly, contributing to an excellent overall service experience. However, some customers also noted significant price increases upon renewal, with explanations not always provided, and occasional difficulties with logging into the online portal or retrieving passwords. A few other people also felt that some staff members exhibited a brusque or unhelpful attitude, and experienced issues with customer service response times.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the website is easy to navigate,... See more

Price

Consumers generally express satisfaction with the pricing, often describing it as reasonable, good, and... See more

Service

Customers consistently note positive experiences with service, describing it as professional, quick, and easy... See more

Staff

Users describe positive interactions with staff, often highlighting their professionalism, helpfulness, and... See more

Website

Reviewers highlight positive aspects of the website, noting it is easy to navigate, clear, and simple to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to navigate the quote system. When detailing medical information they give concise instructions and choices. Good targeted benefits. For example a 3 hour delay at an airport can grant you access... See more

Company replied

Rated 5 out of 5 stars

I have been using multi trip insurance for number of years and have always been very satisfied with the service. My renewal quote this year was quite expensive. That said I still wanted to use them... See more

Company replied

Rated 5 out of 5 stars

Firstly I am not the best at doing things online, This site was easy to navigate and very clear to understand. Great prices even with my medical issues. Would definitely recommend.

Rated 5 out of 5 stars

I had problems logging into my account and could not cancel before my policy was renewed. Temi, from the customer team, was very quick to respond and help with both issues, which are now resolved. Tha... See more

Company replied


Company details

  1. Insurance Agency

Written by the company

Multitrip.com is part of Cover-More Blue Insurance Services Limited (previously known as Blue Insurance Limited), a multi-award winning insurance company with over 15 years of experience and committed to offering comprehensive cover at very competitive prices to both Irish and the UK customers. At Multitrip.com, you can choose between Multi-Trip, Single Trip or Backpacker policies and customise them by adding one or more optional cover, including Winter Sports, Travel Disruption and Excess Waiver. There are also special deals for families and couples for you to enjoy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

32K reviews

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1-star

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4.6

All reviews

(31,628)

1,174 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hi I always book with you I find the…

Hi I always book with you I find the people there are extremely nice and helpful I’ve never had any problems with you thank you very much for your help

4 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Patricia,

Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.

Kind Regards,
Zainab

Rated 5 out of 5 stars

It was an easy option for me as i see…

It was an easy option for me as i see everything that I need from the company.

3 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Emelyn,

Really appreciate this. It’s always a pleasure to hear we’re doing things right. We put a lot of care into our work, so hearing that it’s making a difference is incredibly rewarding.

Kind Regards,
Zainab

Rated 2 out of 5 stars

Unable to amend policy

No response when I asked for help

4 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi William,

Thank you for bringing this to our attention. I will contact you directly to investigate the issue further and offer assistance.

Kind Regards,
Zainab

Rated 5 out of 5 stars

Very knowledgeable and courteous staff…

Very knowledgeable and courteous staff member.

4 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Anne,

Grateful for your feedback! We’ll be sure to share this with the team. Your message will absolutely be passed along, it’s the kind of feedback that keeps us going and reminds us why we do what we do.

Kind Regards,
Zainab

Rated 5 out of 5 stars

Price and very helpful

Price and very helpful

3 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Larry,

Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.

Kind Regards,
Zainab

Rated 5 out of 5 stars

It's simple

It's simple. Easy

3 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Frank,

Really appreciate this! It’s always a pleasure to hear we’re doing things right. We put a lot of care into our work, so hearing that it’s making a difference is incredibly rewarding.

Kind Regards,
Victoria

Rated 5 out of 5 stars
Multitrip.com logo

Reply from Multitrip.com

Hi Breda,

Thanks so much! Your feedback keeps us motivated. We read every review, and comments like yours help shape how we support and improve. We’re grateful you shared your experience.

Kind Regards,
Victoria

Rated 4 out of 5 stars

Family ravel insurance

Easy to fill in the application. All the information available at start. Good price.
I have not made a claim so thatvis yet to be seen.

3 June 2026
Multitrip.com logo

Reply from Multitrip.com

Good Morning,

We're glad the application process was easy and transparent. We hope you continue to have a positive experience with us.

Kind regards,
Dominik

Rated 5 out of 5 stars

Well it helps when staff are so nice…

Well it helps when staff are so nice and efficient. A pleasure to do business with Multitrip, never a problem over the years. Thank you.

3 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Sheila,

What a great message to receive—thank you for your kind words. We’ll definitely share this around the team. It’s exactly the kind of motivation that keeps us focused and grateful.

Kind Regards,
Victoria

Rated 4 out of 5 stars

Policy Renewal

I had to amend details of my policy before renewal. Once I got through on the phone, my query was dealt with quite quickly.
I believe the policy is value for money.

3 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi David,

Grateful for your feedback! We’ll be sure to share this with the team. Your message will absolutely be passed along—it’s the kind of feedback that keeps us going and reminds us why we do what we do.

Kind Regards,
Victoria

Rated 1 out of 5 stars

Salesperson gave out incorrect…

Salesperson gave out incorrect information which was critical to the policy

3 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Leo,

Thank you for sharing your concerns — I’m looking into this and will reach out to you directly.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Always find Multitrip brilliant to deal…

Always find Multitrip brilliant to deal with - and great value!!!

3 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Sean,

Your feedback brightened our day. Kind words like yours fuel the passion behind everything we do. So glad you had a great experience!

Kind Regards,
Victoria

Rated 5 out of 5 stars

Nice and simple- Great Value

Very easy to use, everthing was done in about 5 mins which is amazing for the insurance industry. Price was also very good, hard to beat it.

2 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Patrick,

Thanks for the five stars! We're grateful for your support. Every star counts—and so does your voice. Thanks for helping us grow with your feedback!

Kind Regards,
Victoria

Rated 3 out of 5 stars

Rather painful process just to change…

Rather painful process just to change policy holder address and payment card!

2 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Graham,

We appreciate your feedback regarding the process. We are reviewing this and will be in touch with you.

Kind regards,
Dominik

Rated 5 out of 5 stars
Multitrip.com logo

Reply from Multitrip.com

Good Morning,

Thanks for the shout-out! We’re happy to have delivered a great experience. Whether it's something small or big, we want every moment with us to feel smooth and supportive—glad to know we hit the mark for you!

Kind regards,
Dominik

Rated 5 out of 5 stars
Multitrip.com logo

Reply from Multitrip.com

Hi Susan,

We appreciate you taking the time to leave us a review—it means the world! We don’t take feedback lightly, and knowing we made a positive impact really gives our team energy and focus.

Kind Regards,
Victoria

Rated 5 out of 5 stars
Multitrip.com logo

Reply from Multitrip.com

Hi Ellis,

Thanks so much! Your feedback keeps us motivated. We read every review, and comments like yours help shape how we support and improve. We’re grateful you shared your experience.

Kind Regards,
Victoria

Rated 5 out of 5 stars

I have been with this company for years…

I have been with this company for years and never had any problems. I've filed multiple claims and the payouts are quick and hassle-free. I even had to take my son to Urgent Care in America and it couldn't have been easier.

1 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Erin,

We are so pleased to hear about your positive experiences with us over the years, especially with your claims and the urgent care visit. Thank you for sharing your kind words!

Kind regards,
Dominik

Rated 5 out of 5 stars

Great company really good offers on…

Great company really good offers on always this is My 3rd year with the company

30 May 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Lesley,

We're so happy you've been with us for three years and appreciate your kind words about our offers! Thank you for your loyalty.

Kind regards,
Dominik

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