I am not very good at the technical aspect of computing.I there always have problems when I am trying to do something new. I was experiencing problems until I emailed Steve. He was so calming that I w... See more
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Suite 20 Grove Works, 40 Grove Road, NN1 3LT, Northampton, United Kingdom
- 0113 3200338
- sales@mssoftware.co.uk
- mssoftware.co.uk
Replied to 25% of negative reviews
Typically replies within 24 hours
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Worked perfectly and at a great price
Have ordered about five copies of Windows 10 and Office 2019 Pro over the last three years. Codes arrived promptly and all worked perfectly and at a great price.
Very happy with the service and the products, saved a fortune.
Had a problem installing Microsoft 2021…
Had a problem installing Microsoft 2021 office, because of a preinstalled office, but after my laptop was taken over by someone with more knowledge than me, 2021 in now working.
Thank you very much
Very quick reply to my query and we got…
Very quick reply to my query and we got the issues sorted. All OK now so I'm delighted.
Helpful and patient in solving a problem
There was a clear desire to help with my software problem, coupled with patience in working it through to a successful outcome.
Quick and responsive to requests
Quick and responsive to requests. Clear instructions provided to follow for downloading and installing products purchased.
I had a problem in activating Microsoft…
I had a problem in activating Microsoft Office that I had purchased. The response to help was timely and initially a fix was tried using emails. The issue wasn’t solved using this approach so it decided that the most appropriate way was to use direct control of the laptop. This problem was quickly sorted. The service from MSSoftware was excellent and would definitely use them again.
A lifeline.
As an ex PCer and a new-to-Mac old fogie, the support was valuable, and probably, critical to the successful download and installation procedure . Thank you team MSS.
Smooth and efficient.
I was struggling to get the software…
I was struggling to get the software working, the support team got straight onto it and helped me get everything working, top class service- Thanks
Excellent customer service
Thought something was missing within…
Thought something was missing within the product, emailed MSS same, they sent an email back in 15 minutes, which solved the problem. Very happy
Steve was an absolute star
Steve was an absolute star. I was struggling to download MS Office on to an old Windows 7 laptop, used by an even older operator, and he VERY patiently helped me through the installation. It took up a lot of his time but I was never rushed and he made sure all the sections were working properly. He is a credit to your Company, and no, I'm not a relative!! Thank you very much, Steve.
Excellent service fixed the problem…
Excellent service fixed the problem remotely -Massive thank you
I really appreciated the help from Steve
I really appreciated the help from Steve today.
He resolved the issues I have with the installation of my Office 2016.
Top Customer service
Thanks a lot
Microsoft Project
The sales team downloaded the programme to my computer as I was experiencing problems downloading it myself. This was quick, efficient and without any problems.
New laptop and Office…
At first I had been told my new laptop was due on Saturday. So I ordered Office, then received an email from HP saying there were long delays due to the post office strike. I informed Microsoft as I only had 7 days to use the key. I was told not to worry they would take the key back and to let them know when I received my laptop. I did this but had problems. When I explained I was 75 with no grandchildren to work through the problem. They immediately arranged a time for remote instillation. Was I grateful.
Amazing service
Amazing service. I was a bit sceptical buying software online, and I did have a few problems installing it, but when I asked for help I got a very quick reply with step by step guide and the install has now worked. Thank you
Personal Help with my Online Purchase
Very helpful response to online chat request regarding getting the correct Office Version for my Mac and more help when I installed the incorrect version. Even though online seems so remote they made it feel like a positive personal experience.
Great Experience
Great Experience, twice now.
The whole process is so simple and efficient, just follow the simple rules and all is well.
Just dont use any of the pre-installed utilities or else dam pesky windows will over install 365 AGAIN.
Thanks team
I bought four licences for microsoft…
I bought four licences for microsoft office 2021 professional and installed them. Genuine profucts and no issues at all. Highly recommend.
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