I am not very good at the technical aspect of computing.I there always have problems when I am trying to do something new. I was experiencing problems until I emailed Steve. He was so calming that I w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Contact info
Suite 20 Grove Works, 40 Grove Road, NN1 3LT, Northampton, United Kingdom
- 0113 3200338
- sales@mssoftware.co.uk
- mssoftware.co.uk
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and support
The software (M/S Project) was at a great price and was very quickly available for download after my payment.
I encountered a few problems with installation, software clashes, due to problems on my computer. I had to contact the service desk many times, but each time they were very quick to respond and gave excellent and clear guidance to get all problems resolved.
So great service all round – thanks.
Service was quick and to the point…
Service was quick and to the point couldn't ask for better...
Instructions were crystal clear and the…
Instructions were crystal clear and the price was competitive
Many thanks
Excellent...smooth installation and…
Excellent...smooth installation and works perfectly. I can now complete my activities stress free
Fab experience
Wow thanks so much MS Software. Absolute A* customer service. Installed Microsoft office 2021 professional onto a new laptop for me and the whole experience was completely stress free, thank you SO Much !!!!
Brillant
It is exactly what they advertise, absolutely no problems of any kind, buying installing and activating this software, all done in a few minutes. if ever I need software again I wii look to this people first
Very helpful
After purchasing office which worked perfectly at a great price I asked the sales person a question on an unrelated programme. They solved the problem for me with no reward for them or the company. This will encourage me to buy further products and recommend you to friends.
Excellent speedy service
I rarely write a feedback however, I received a great service, they answered my questions within minutes out of hours and their service exceeded my expectation. Steve was outstanding.
Really competitive price and very…
Really competitive price and very helpful to help download and install, can highly recommend
Immediate assistance
Responded immediately to an install issue which was promptly resolved
very good support
Great customer service and aftercare
Purchased Office 2021 Pro, which was received instantly and the activation code worked fine. Realised I had purchased the 2 x activation pack and not the single one for my in-laws. Kyle and Steve sorted the problem out on a Sunday night and Monday morning.
Top notch service and would buy from again.
Excellent service
Hooray!
I am a bit poor at leaving positive feedback for a lot of positive experiences, but I am so pleased with MSSoftware's deal on 2021 Office for Mac, and the reviews here were so helpful in signposting me, that I wanted to add my voice. My 2013 Mac Mojave has started rainballing me, I find it's not supported for security, if I upgrade to Catalina my 2011 Word won't work, so I feel hard done by as a victim of built in obsolescence. Took the plunge and got a 2022 Macbook Pro from John Lewis. Now MS want a monthly fee for word - a bit like a mobile phone contract for a word programme I have paid for and been using for the last 30 years. Yet here is a lifetime subscription for less than the cost of a year's subscription. I had a panic at first as it wouldn't load, then I realised I had clicked on the PC link instead of the Mac link in the email. After that, easy as pie!
Being of a certain age I was a bit…
Being of a certain age I was a bit nervous about the procedures to get the apps to work.I needn't have worried as the support was second to none.every thing works fine and am pleased with the result.
Good value
Good value. Some glitch trying to receive first email with Product Key but resolved quickly. Overall a good experience.
excellent customer service
excellent customer service, fast delivery of the product code via email, 5 STARS
Very low prices and solid service for my Windows Pro and full MS Office
I've been buying from this site since I built four PCs during the 2020 UK lockdown. I bought sets of Windows 10 Professional and the full Office 2019 for those machines and since for another PC and three laptops.
I haven't worked out what I saved but paying something like £25 (not £100) per Win10Pro and £35 (not £500) per full Office, it's a very big number. No problems encountered, quick and easy service. Only rule is you must use the codes within about a week of buying, which I always have. A brilliant find and highly recommended.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








