MSC Cruises – Ireland Reviews 

1,933
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,214 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the incredibly friendly staff members and the truly exceptional service provided consistently throughout their wonderful vacation trips. Customers constantly point out the spotless cleanliness of the modern ships and the delicious, diverse variety of food available during evening dinners. However, some reviewers were not happy with the food quality and felt that certain restaurant meals could definitely be significantly improved across the board. Some people also mentioned that the large vessels felt quite crowded, leading to frustratingly long waiting times during busy sea days for various public amenities.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that team members are consistently exceptional,... See more

Service

People report positive experiences with service, noting that staff members are consistently friendly,... See more

Holidays

Customers consistently note positive experiences with holidays, describing them as standout vacations filled... See more

Quality

Reviewers highlight ambiguous aspects of quality regarding their experiences. While many consumers praised... See more

User experience

Clients share positive opinions on user experience, highlighting great adventures and exceptional moments.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's was our first MSC cruise. I have to say it was a great experience and a great holiday adventure. From the enormity of the ship, staff, cabin, novelty, excursions , exploring the ship , standa... See more

Company replied

Rated 5 out of 5 stars

A huge 'Thank You' to everyone on MSC World America for a wonderful Caribbean cruise last week. The Ship itself is absolutely stunning - everything you could possibly wish for. The staff were fantasti... See more

Rated 5 out of 5 stars

My experience was made great as all the staff couldn't do enough to help make the cruise a holiday to remember. Everything was so clean and the food array catered for every taste,staff really put... See more

Company replied

Rated 5 out of 5 stars

Our second MSC Cruise and it was just as amazing as last year on Seaview. The professionalism of onboard staff, the quality of the food and dining experience, the beautiful balcony cabin, the cle... See more

Company replied


Company details

  1. Cruise Line Company

Written by the company

MSC Cruises, offer unforgettable holiday experiences, visiting breathtaking destinations, and providing the finest hospitality and entertainment. We sail year-round in the Mediterranean and Caribbean, offering convenient fly & cruise packages with established airlines from Dublin. Our sensational itineraries also include the Emirates, North and South America, South Africa, Asia and Northern Europe cruises from Southampton. At MSC Cruises, our purpose is to provide our guests with memorable experiences, whilst honouring the ocean we sail and the places we visit


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.3

All reviews

(1,933)

1,031 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic

Great staff. And great experience

12 June 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 4 out of 5 stars

Very exciting atmosphere with the range…

Very exciting atmosphere with the range of activities going on everyday. Staff were very helpful and professional in their service.

12 June 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 2 out of 5 stars
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

Thank you for your honest feedback. We’re sorry to hear that the food quality did not meet your expectations during your cruise. We truly value your feedback and will share your comments with our culinary and hospitality teams as we continue to refine and enhance our onboard offering.
With thanks,
MSC Cruises UK and Ireland

Rated 5 out of 5 stars

Msc meraviglia recommended without doubt

Our cruise was great mainly how efficiently it is run and cannot fault any member of staff

10 June 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We appreciate you taking the time to share your experience. We are delighted to hear that you had a great cruise and that the efficiency of the operation contributed positively to your holiday. It is especially rewarding to know that our crew made such a positive impression and provided excellent service throughout your voyage. Your kind comments have been internally shared as part of an internal review. We hope to welcome you onboard again soon.
With thanks,
MSC Cruises UK & Ireland

Rated 3 out of 5 stars

Crowded ship with long waiting times…

Crowded ship with long waiting times for bars, buffet, tiolets, sunbeds, lifts
Basically spent what was meant to be relaxing time queuing for these

10 June 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We appreciate you taking the time to share your feedback. We are sorry to learn that you found the ship too crowded and experienced longer waiting times than expected in certain areas onboard. We understand how this may have impacted the relaxing holiday experience you were hoping for. Your comments have been internally shared as part of an internal review. We hope to welcome you onboard again in the future.
With thanks,
MSC Cruises UK & Ireland

Rated 5 out of 5 stars

Had a lovely time during my 7 nights…

Had a lovely time during my 7 nights cruise with MSC. Staff were lovely. Itinerary was well planned. Loads of options & activities on board, that wont get you board during your stay.

10 June 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We appreciate you taking the time to share your experience. We are delighted to hear that you had a lovely seven night cruise and that our crew helped make your holiday enjoyable. It is also wonderful to know that you appreciated the itinerary and the wide range of activities available onboard. Your kind comments have been internally shared as part of an internal review. We look forward to welcoming you onboard again soon.
With thanks,
MSC Cruises UK & Ireland

Rated 4 out of 5 stars

Eire

The personal experience excellent the buffet was a bit of disaster at times.People not sure where to be going for different types of food

10 June 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

Thank you for taking the time to share your feedback. We are delighted to hear that you found our crew provided excellent service throughout your cruise. We are sorry to learn that the buffet experience was sometimes challenging and that the layout may not have been as clear as expected. Your comments have been internally shared as part of an internal review. We hope to welcome you onboard again in the future.
With thanks,
MSC Cruises UK & Ireland

Rated 5 out of 5 stars

Value for money with the drinks…

Value for money with the drinks included in the package.

8 June 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We appreciate you taking the time to share your feedback. We are delighted to hear that you found your cruise offered good value for money and that the drinks package enhanced your overall experience. It is always rewarding to know when guests are able to make the most of the amenities available onboard. Your kind comments have been internally shared as part of an internal review. We hope to welcome you onboard again soon.
With thanks,
MSC Cruises UK & Ireland

Rated 5 out of 5 stars

Honeymoon Cruise

The staff were all so helpful & friendly especially the ones we have named

10 June 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We are so pleased to hear that our staff made such a positive impression on you. Your kind words are truly appreciated! We hope to welcome you onboard again soon.
With thanks,
MSC Cruises UK & Ireland

Rated 5 out of 5 stars

Excellent staff service

Excellent staff service, bar, restaurant, pool.

10 June 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

Thank you for your wonderful feedback! We're so pleased to hear you enjoyed the staff service, bar, restaurant, and pool. We hope to welcome you back again soon.
With thanks,
MSC Cruises UK & Ireland

Rated 1 out of 5 stars

MSC Mergavlia

This was my second cruise and what a disappointing experience. I would not recommend this cruise line. It is very much focussed on mass market and no consideration for the customer. Its more about churning customers through from meal time to excursions to selling products and services on board. Their guest services are of no help when you need some and misinformation given across the whole 7 days of the cruise. Better companies for cruises out there. I would not recommend this one.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

My first cruise experience turned out brilliant

My first cruise experience turned out to be brilliant and memorable. The MSC World Europa's Western Mediterranean route is a well-organised route with many ports worth visiting. I had my cruise in early June, during which the weather was pleasantly hot, so the time in the on-board pools and the sea was pleasant. Food, including the buffet and normal restaurants, is delicious with excellent service. I would highly recommend the specialty restaurants for their excellent food and service as well. The staff was friendly and helpful, especially those in the minikids club. My kid loved it! My cabinet was well-maintained.

6 June 2026

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