MSC Cruises – Ireland Reviews 1,510

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,517 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional friendliness, helpfulness, and respectful demeanor, highlighting their dedication to providing excellent service. Many people also enjoyed their holidays, finding the overall user experience to be fantastic, with well-maintained ships, great entertainment, and a wide variety of activities. However, some customers were dissatisfied with the quality of the food, describing it as mediocre, repetitive, or not up to their expectations, particularly in the buffet and specialty restaurants. A few other people also felt that the cabins were not clean, were dated, or had issues like mold, and some mentioned concerns about staff training and privacy.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their friendliness, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting outstanding and excellent... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent food, entertainment,... See more

Holidays

Consumers find holidays to be positive, with many describing them as fantastic and making special memories.... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe their cruises as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is the 3rd MSC cruise I’ve been on. I am a bit disappointed with this cruise, I found the food choice and quality not as good as before, the bar staff were a bit slower to serve the ladies, telli... See more

Company replied

Rated 4 out of 5 stars

The purpose of our cruise was to relax and not feel pressured to be out and about. This cruise met with our expectations as there really was not much sightseeing to be done on most of the islands - ex... See more

Company replied

Rated 5 out of 5 stars

Another fantastic cruise with MSC this time onboard World America. The staff on this ship were the friendliest happiest team we have met - genuinely loved speaking to the people on board and hearing t... See more

Company replied

Rated 5 out of 5 stars

We have been on 5 cruises 4 with MSC . I can honestly say each and every cruise has been a fantastic experience . The staff so friendly helpful and respectful at all times. Food resutura... See more

Company replied


Company details

  1. Cruise Line Company

Written by the company

MSC Cruises, offer unforgettable holiday experiences, visiting breathtaking destinations, and providing the finest hospitality and entertainment. We sail year-round in the Mediterranean and Caribbean, offering convenient fly & cruise packages with established airlines from Dublin. Our sensational itineraries also include the Emirates, North and South America, South Africa, Asia and Northern Europe cruises from Southampton. At MSC Cruises, our purpose is to provide our guests with memorable experiences, whilst honouring the ocean we sail and the places we visit


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Rated 5 out of 5 stars

MSC Yacht Club World Class

MSC Yacht Club is a World Class offering, a ship within a ship where you don't need to leave the private area if you don't want to.
I fully recommend MSC to any cruiser and the service and facilities are superb as are the dining and other experiences onboard.

3 May 2026
Rated 5 out of 5 stars

Everything you could want in a great cruise holiday

Everything you could want in a great cruise holiday . A fantastic ship with top range facilities visiting beautiful destinations. A wide choice of excellent entertainment and top quality food options combined with the friendliest staff you could find ,

19 April 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

MSC Yacht Club…

I would highly recommend The yacht Club with MSC, the staff are exceptional and the whole experience is world class.

19 April 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Everything

MSC. Friendly. Excellent food. Great shows

13 April 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

It’s wonderful to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

World America is a must!

You will have the time of your life!

19 April 2026
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Reply from MSC Cruises – Ireland

Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Had such a good time really enjoyed the…

Had such a good time really enjoyed the break and was so well looked after.

13 April 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 4 out of 5 stars

Loved the stop offs

Loved the stop offs and the shows were great too

11 April 2026
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Reply from MSC Cruises – Ireland

Thank you for your lovely feedback. We are delighted to hear that you enjoyed the stop offs during your cruise, and it is wonderful to know they added to your experience. We hope to welcome you back on board for more memorable moments in the future.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Fabulous trip

Fabulous trip , ship was amazing, staff excellent, great entertainment onboard

12 April 2026
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Reply from MSC Cruises – Ireland

Thank you for sharing your lovely comments. It is wonderful to hear that you enjoyed a fabulous trip with an amazing ship, excellent staff and great entertainment throughout your time on board. We truly appreciate your feedback and hope to welcome you back again soon.
With thanks, MSC Cruises

Rated 3 out of 5 stars

MSC World America

Buffet food poor.
Slow bar service
Overly packed ship

12 April 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

Thank you for sharing your comments with us. We are sorry to hear that the buffet did not meet your expectations, that bar service felt slower than hoped, and that the ship felt busy during your sailing. We always want our guests to enjoy a comfortable and enjoyable experience, and your feedback has been shared internally as we continue working on enhancements across our fleet. We truly appreciate you taking the time to let us know.
With thanks, MSC Cruises

Rated 5 out of 5 stars

We have been on 5 cruises 4 with MSC .

We have been on 5 cruises 4 with MSC .
I can honestly say each and every cruise has been a fantastic experience .

The staff so friendly helpful and respectful at all times.

Food resuturant and bars amazing .

All adult and children entertament very good.

Overall we had a very positive experience I would highly recomand MSC if you are thinking of one.

12 April 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

Thank you so much for your wonderful review. It is fantastic to hear that your cruises with us have consistently been such great experiences, with friendly service, enjoyable dining and entertainment for all ages. We truly appreciate your loyalty and your recommendation means a great deal to us. We look forward to welcoming you back on board again.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Great staff

Great staff, great ship, great service, love everything

12 April 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We are delighted to hear how much you enjoyed your time on board. It is wonderful to know that the staff, the ship and the service all made such a great impression. Your kind words mean a lot to us, and we truly appreciate you taking the time to share them. We look forward to welcoming you back again.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Love cruising with MSC

Love cruising with MSC. Great for kids and great value for money

11 April 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

Thank you for sharing your lovely feedback. It is great to hear that you enjoy cruising with us and find MSC a fantastic choice for families and great value for money. We truly appreciate your kind words.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Excellent service

Excellent service

11 April 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

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