MRFS Group Reviews 2

Horrible customer experience - we installed an alarm system, and confirmed with their salesperson (who they then fired) that there would be no ongoing charges - he confirmed. They then issued font 4 terms in conditions, which bound us to a 3 year service contract. We tried to speak to them on many ocassions, explaining they have not delivered any maintenance service and we don't want it, but they decided to pursue us for non-payment of 3 x £193.50 - their defence was that everyone reads the font 4 terms and conditions - this is not how to keep your customers happy nor run a business! In the end we settled by paying them 16% of what they were asking for - how is that worth the headache for them and stress to a customer!

We have been far too long-suffering with MRFS. My wife has insisted on using them for the last 20+ years, and I am constantly amazed by how they manage - time, time and time again - to mess up our gate and home security system. It seems that every time they come to fix anything, it is only a matter of weeks (or even days) before they have to come back to try to remedy the very same problem. In the last 3 weeks, our gate (which was only fixed months before), has failed twice. Each time, I’ve had to go out there to manually unlock the gates and open them. Not great for security. When I called to report the problem today, I asked to speak with a manager. But the lady who took my call informed me that there wasn’t a manager available. This may explain the chaos that seems to rule in this company. Interesting to know that the number one top goal on the website reads “customers – we strive to understand customers requirements and preferences and to exceed expectation at all times. We aim to be the best in the industry.” Surely, they jest!!