Move Your Spa Reviews 

816
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and efficient delivery service, noting that the team always arrives on time, works professionally, and handles heavy hot tubs with great care throughout the entire moving process. Consumers also highlight the smooth user experience and excellent customer service, mentioning that office representatives provide clear communication, flexible booking arrangements, and helpful details from start to finish. Some reviewers were not happy with occasional logistical disconnects, administrative difficulties, or frustrating organization problems that caused unexpected delays, poor coordination, and stressful situations during their scheduled service.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely efficient, professional, and... See more

Service

Customers consistently note positive experiences with service, highlighting professional and efficient teams... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that team members arrived on time... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting polite, friendly, and helpful staff... See more

User experience

Consumers find user experience to be positive, describing the overall process as straightforward, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simon and Scott arrived at 8am having travelled from Nottingham to Bristol. They were extremely polite and respected our property. They noticed when moving our hot tub that there was an issue with the... See more

Company replied

Rated 5 out of 5 stars

Good communication about arrival time. Friendly guys. Moved a couple of obstructions and did a great job! Gave us advice about storing our hot tub and recommended an installation package once we’re re... See more

Company replied

Rated 5 out of 5 stars

Was apprehensive due to the quote being much lower than the 2 others I received, can’t fault though! Communication was great from the off (almost to good / trust it, it’s real!) down to the guys... See more

Company replied

Rated 5 out of 5 stars

We moved house and needed to take our hot tub with us so after speaking to a few different companies we chose to use Move Your Spa. Emily in the office was very helpful and informative, made me feel w... See more

Company replied


Company details

  1. Hot Tub Repair Service

Written by the company

Move Your Spa, formerly known as Transport A Tub, is a trusted nationwide hot tub moving company specialising in hot tub relocations, installations, removals and disposals across the UK. As one of the best-known hot tub movers in the country, we help homeowners, holiday parks, retailers and hot tub showrooms move spas safely, professionally and with as little stress as possible. From single hot tub moves between homes to more complex access jobs, our experienced team is equipped to handle every stage of the process with care and attention. We are proud to offer a true nationwide service across the UK mainland, using our fleet of specialist vehicles, purpose-built equipment and professionally trained engineers to deliver a smooth and reliable experience from start to finish. Whether you are moving home, buying or selling a used hot tub, repositioning a spa within your property or arranging delivery to a new location, our team is ready to help. We are fully insured and committed to providing a friendly, straightforward service that gives customers complete peace of mind. At Move Your Spa, we do more than simply transport hot tubs. We work with customers who want their hot tub moved from one location to another and professionally installed at the new address, helping to get everything set up and ready for use. Our team uses specialist hot tub moving equipment and modern vehicles to move your spa safely and efficiently, no matter the distance. We also support hot tub showrooms and trade partners looking for dependable hot tub movers and a professional delivery service they can rely on. We also specialise in hot tub disposals and removals for customers who no longer want their spa, have inherited one with a property purchase or need to dispose of a broken or unwanted unit responsibly. Whether your hot tub is in working order or no longer functional, we can help arrange professional removal and environmentally responsible disposal. With years of experience, a strong reputation and a friendly team that genuinely cares about great service, Move Your Spa continues to be a leading name for anyone looking for a reliable hot tub moving company anywhere in the UK. Request your fast, free quote online today or call our friendly hot tub specialists who will be happy to help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

816 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(816)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class professional service

Needed a large hot tub moved from Manchester to London. Made enquiries to 2 large companies and still haven’t even had a reply. I phoned Move Your Spa on a Saturday morning and was greeted by the lovely Bonnie. Within 30 minutes I knew everything I needed to know about the process, I had an exact price and everything was booked for a date I chose. Perfect. I had updates from Bonnie and Charlene and they were so helpful with any questions I thought of.
Tub was delivered by Lee and Trem. They were so professional and again answered all my questions. I am so glad I found Move Your Spa. They provide a first class service with clear pricing and the staff are all brilliant.

10 August 2026
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks Susi for your wonderful review. We’re delighted Bonnie and Charlene were so helpful, and that Lee and Trem provided such a professional service. Thanks for choosing Move Your Spa!

Rated 5 out of 5 stars

Hot tub removal with Hiab

Lee and Simon came, dealt with everything quickly and professionally, and removed the hot tub using a hiab. We would definitely recommend them!

11 August 2026
Unprompted review
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Reply from Move Your Spa

Thanks Liam for your lovely review. We’re so pleased Lee and Simon handled the removal quickly and professionally. Thanks for choosing Move Your Spa!

Rated 5 out of 5 stars

Excellent service

Lee and Simon were professional, courteous and flexible and we were incredibly impressed by their service. These lads deserve a raise or a bonus or something!

6 August 2026
Unprompted review
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Reply from Move Your Spa

Thanks Kyle for your fantastic review. We’re delighted Lee and Simon were professional, courteous and flexible throughout. Thanks for choosing Move Your Spa!

Rated 5 out of 5 stars

First and only company to respond to…

First and only company to respond to my request for a quote. Straightforward and clear throughout. Slight delay on the day but Simon and Scott did a first rate job. Charlotte and Bonnie kept me up to date all the way through. Thoroughly recommend.

5 August 2026
Unprompted review
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Reply from Move Your Spa

Thanks Steve for your great review. We’re pleased Simon and Scott did a first-rate job, and that Charlotte and Bonnie kept you updated throughout. Thanks for choosing Move Your Spa!

Rated 5 out of 5 stars

Helpful

Helpful did what they say on time value for money hilly recomend

4 August 2026
Unprompted review
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Reply from Move Your Spa

Thanks David for your lovely review. We’re so pleased you found the service punctual and good value for money. Thanks for choosing Move Your Spa!

Rated 5 out of 5 stars

Lee and Tye made the impossible…

Lee and Tye made the impossible possible by lifting our 440kg tub up 20 steps to the garden with no machinery and just a bit of help from my friend and me. Lee in particular was great and gave me lots of advice.
Move Your Spa - dont let Lee go!

29 July 2026
Unprompted review
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Reply from Move Your Spa

Thanks Michael for your fantastic review. We’re delighted Lee and Tye made such a challenging move possible, and that Lee’s advice was helpful. Thanks for choosing Move Your Spa!

Rated 5 out of 5 stars

Absolutely fantastic service from the…

Absolutely fantastic service from the first conversation through to the installation. We really were impressed and in safe hands.
I wouldn’t hesitate to recommend this company 5⭐️⭐️⭐️⭐️⭐️

3 August 2026
Unprompted review
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Reply from Move Your Spa

Thanks Julia for your fantastic review. We’re so pleased you felt in safe hands from the first conversation through to installation. Thanks for choosing Move Your Spa!

Rated 5 out of 5 stars

Great service

Great service. They made it look so easy. No problems at all. Would highly recommend

3 August 2026
Unprompted review
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Reply from Move Your Spa

Thanks Edna for your lovely review. We’re delighted everything went smoothly and the team made it look easy. Thanks for choosing Move Your Spa!

Rated 5 out of 5 stars

Simon and Scott were excellent

Simon and Scott were excellent. Great communication, keeping us informed of timings etc. They were quick and efficient with our delivery with no problems. Thank you

31 July 2026
Unprompted review
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Reply from Move Your Spa

Thanks for your fantastic review. We’re delighted Simon and Scott kept you informed and completed the delivery quickly and efficiently. Thanks for choosing Move Your Spa!

Rated 5 out of 5 stars

Exceptional service

The team were fantastic. From start to finish. Communicated clearly through the process, and were extremely prompt with information, and timings.

I am so glad I chose to work with the pros, and not to ‘have a go’ as it crosses all of our minds.

31 July 2026
Unprompted review
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Reply from Move Your Spa

Thanks Scott for your wonderful review. We’re so pleased you enjoyed a clear, prompt and professional service from start to finish. Thanks for choosing Move Your Spa!

Rated 5 out of 5 stars

Move Your Spa service provided.

Two guys Scott and Simon from 'moveyourspa' arrived on time introducing themselves. Polite and chatty they started promptly to do the job in question. Everything went smoothly which didn't take long. The spa was loaded directly onto their lorry by a Hiab. All professional. Highly recommended. Thanks guys.

27 July 2026
Unprompted review
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Reply from Move Your Spa

We’re pleased to hear you were happy with the service. Thank you for choosing Move Your Spa.

Rated 5 out of 5 stars

Was apprehensive due to the quote being…

Was apprehensive due to the quote being much lower than the 2 others I received, can’t fault though!

Communication was great from the off (almost to good / trust it, it’s real!) down to the guys who moved the tub.

Positive experience 🙂

27 July 2026
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

We’re pleased to hear you were happy with the service. Thank you for choosing Move Your Spa.

Rated 5 out of 5 stars

Thank you for a fantastic service… moving hot tub

Thank you for a fantastic service today.
Safe & swift relocation of my much loved hot tub ❤️
Friendly strong & helpful guys… Simon, Scott & Connor.
Will definitely use again 🤩

27 July 2026
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

We’re pleased to hear you were happy with the service. Thank you for choosing Move Your Spa.

Rated 5 out of 5 stars

Great service to move my spa

The team who came to move our spa (Lee and Simon C ) were extremely efficient.
They were outside the house very early to ensure they met the 7am start.
They were very careful in the way they moved the spa through the house, bearing in mind how heavy it is.
The spa was loaded in the lorry within 20 mins of the team arriving.
Very professional!

22 July 2026
Unprompted review
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Reply from Move Your Spa

We’re grateful for your lovely feedback. Thank you for choosing Move Your Spa!

Rated 5 out of 5 stars

Everything from first contact was…

Everything from first contact was smooth and efficient.
Installation team were on time pleasant and again efficient.

15 July 2026
Unprompted review
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Reply from Move Your Spa

We’re grateful for your lovely feedback. Thank you for choosing Move Your Spa!

Rated 5 out of 5 stars

Move Your Spa were absolutely amazing

Move Your Spa were absolutely amazing. 5* service.
Charlene & Bonnie are in the office arranging everything, keeping us updated every step of the way. So polite, professional & friendly.
Then the movers with the flatbed - what can I say - Scott & Simon.......a perfect duo! The tub was well wrapped and strapped, then skillfully put in its spot.
These guys really know their stuff. I wouldn't hesitate at all recommending them.
BIG thankyou 😊

20 July 2026
Unprompted review
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Reply from Move Your Spa

Thank you for your positive review and for trusting Move Your Spa with your hot tub move.

Rated 5 out of 5 stars

Brilliant hot tub move

Lee and Simon were brilliant. Arrived as planned. Moved the hot tub with no problems and very quick. Highly recommended

15 July 2026
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thank you for your positive review and for trusting Move Your Spa with your hot tub move.

Rated 5 out of 5 stars

UNBELIEVABLE SERVICE!

Lee and Simon C are a credit to the company! Unbelievable skill and strength moving the hot tub! Emily’s communication was spot on too! I would highly recommend MoveYourSpa to anyone that needs a quick, well priced and professional service! Cheers guys!⭐️⭐️⭐️⭐️⭐️

15 July 2026
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thank you for your positive review and for trusting Move Your Spa with your hot tub move.

Rated 5 out of 5 stars

Cool, calm and collected

The lads were so cool, calm and collected despite the heatwave. Got thr tub out of an awkward space with ease! Lovely lovely people

10 July 2026
Unprompted review
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Reply from Move Your Spa

Thank you for your positive review and for trusting Move Your Spa with your hot tub move.

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