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Motorway Reviews 

108,515
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 21,229 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly praise the very straightforward selling process, noting that uploading vehicle details and photos is remarkably easy, fast, and well-guided. People frequently mention the exceptionally helpful staff and the smooth communication provided throughout every single stage of the entire transaction. Some reviewers were not happy with the final price, mentioning that dealers reduced cash offers during collection or that valuations felt lower than expected. Consumers also faced occasional communication hurdles when trying to resolve issues, finding it quite frustrating when vehicle values dropped unexpectedly after receiving initial estimates.

What people talk about most

Service

Clients share positive opinions on service, highlighting an efficient and reliable platform for selling cars... See more

Price

People report ambiguous experiences with price, as opinions on vehicle valuations vary widely among... See more

User experience

Users describe positive interactions with user_experience, highlighting a straightforward and simple process... See more

Staff

Customers report appreciation for the staff, highlighting that team members are consistently helpful,... See more

Customer service

Consumers find customer service to be positive, highlighting that the support team is helpful, quick to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Simple enough process, requires some effort to complete the car details, pics and history but the app is very self explanatory. After everything’s uploaded an agent assists you through the rest of the... See more

Rated 5 out of 5 stars

Selling process straightforward with Motorway. (Be honest about condition to stop the possibility of a reduction in offer later). No problem for us. Car sold for the mutually accepted valuation. Hilto... See more

Rated 5 out of 5 stars

Very easy to sell and pick up happens quickly. Car was valued approx £600 less than original estimate. Bid price was less than agreed value but I accepted it. Dealer then knocked off £50 at pick up... See more

Rated 5 out of 5 stars

Process was simple & explained in depth, including options when vehicle did not sell. Pickup & payment were straightforward & completely hassle free. Much better price than a similar company that may... See more


Company details

  1. Car Dealer
  2. Online Marketplace

About Motorway

Written by the company

Motorway is the UK's first and biggest car-selling-only platform - connecting private car sellers with 8,000+ verified dealers in our network - that's two thirds of the UK market. Since launching in 2017, over a million people have chosen us to help sell their cars, with a car sold every two minutes.

Our platform makes the whole process simple, secure, and stress-free. Sellers get a great price, fast. Dealers get high-quality stock on their forecourt, fast. Win, win.

If you need help, our friendly team is ready to support you with any questions you may have.

Our office hours are Monday-Friday 9am-7pm, Saturday, Sunday and bank holidays 9am-5pm. Our contact details are below.

Why choose Motorway?

Getting more money for your car has never been easier. With Motorway, you get a free, instant valuation and thousands of verified dealers competing to give you their best offer. This competition means that, on average, sellers walk away with £1,600 more than part exchange*. It's the easy way to sell your car, with home collection and quick payment. Job done.

  • You get a great price – 84% beat market price**
  • 1 million people have used Motorway to help sell their car
  • A car sold every 2 minutes
  • 8,000+ verified dealers in our network - that’s two thirds of the UK market
  • Profile your car in no time at all
  • Rated 'Excellent' with 100,000+ Trustpilot reviews
  • Fast, fair and no fuss

When it works like this, it's no wonder over 1 million people have used Motorway to help sell their car. Enter your registration to get an instant valuation and your car's best price.

*On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in April 2026). Visit motorway.co.uk/claims

**84% of sellers got more than market price for their car. Validated against two independent sources. Visit motorway.co.uk/claims

Over 1 million people have used Motorway to help sell their car

Written by the company

How we do it
Everything we’ve built at Motorway is focused on one goal: helping people get the best price and sell their car with confidence. That means using smart technology to make profiling your car easier, creating competition through daily auctions where 8,000+ verified dealers compete to buy your car – helping drive your price higher. It’s how we’ve built a platform that’s helped over 1 million people sell their cars across the UK.
With you at every step
Selling a car can feel like a big deal, because it is. That’s why we’ve designed every part of Motorway to make selling feel simpler, safer, and fully supported. Our AI-powered profiling helps you create an accurate listing, while every dealer is verified before they can bid on your car. We help settle outstanding finance, secure your payment before your car leaves the driveway, and have a support team available by phone and live chat throughout your journey.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

109K reviews

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4.4

All reviews

(108,515)

20,544 reviews in the last 12 months

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Rated 1 out of 5 stars

The price offered was much lower than…

The price offered was much lower than the bid Motorway originally obtained for me.

This highlights my concern with the buyer selection process. The bidding value appears to hold very little credibility because buyers can bid high initially, but once they come to inspect the car, they raise various issues, make the seller feel that there are significant faults, and then offer substantially less than the original bid.

Your selection of the buyer has been very poor in this respect. This is exactly the reason I was avoiding selling the car privately, as I wanted to avoid this kind of hassle. Unfortunately, I have not only ended up with a very poor price compared with the original Motorway bid, but I have also wasted a significant amount of time dealing with the process.

I am extremely disappointed with the outcome. If buyers can reduce their offer so significantly after inspection, then the original bidding process has very little value or credibility for the seller.

I expect you to take this matter seriously and review how the buyer was selected. I should not have been put in this position after relying on the bid obtained through Motorway.

13 August 2026
Motorway logo

Reply from Motorway

Hello Dev, 

Thanks for your review. We're sorry to hear that your offer was reduced at the point of inspection. We are currently looking into this for you and will respond shortly. 

If you would like to discuss this in the meantime or provide further information, please contact us on 020 3988 3388 or via reviews@motorway.co.uk 

Kind regards,

Jason
The Motorway Team

Rated 3 out of 5 stars

the great depreciation....

first valuation - decent
then sent pictures - suddenly my car was worth £1600 less.I gave a fair picture of the car but wasn't expecting that. However for ease I went through the process, and the best price was another £1000 down.

I took it as needed the car to be sold.

One week later the dealer is selling the car at £7000 more than he paid me.....

13 August 2026
Motorway logo

Reply from Motorway

Hello Martin, 

Thanks for your review. We're sorry to hear that you had a negative experience. We are currently looking into this for you and will respond shortly. 

If you would like to discuss this in the meantime or provide further information, please contact us on 020 3988 3388 or via reviews@motorway.co.uk 

Kind regards,

Jason
The Motorway Team

Rated 5 out of 5 stars

The experience was made easy with the…

The experience was made easy with the step by step App. So basically no surprises when driver came to collect car as all information was already highlighted,,and payment before driver took car was prompt so the whole experience from start to finish for me was great.

13 August 2026
Rated 5 out of 5 stars

Hassle free selling

Uploaded details of my car and it was entered into the auction for that night. Sold the car and the dealer contacted me shortly thereafter to arrange collection. Totally hassle free, would recommend

13 August 2026
Rated 5 out of 5 stars

Simple and quick

It was a simple process with clear instructions. I received less than the original quote but I still got far more than the part exchange quote I received when buying my latest used car. Took around 3 days in total. I’m happy.

13 August 2026

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