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MotoNovo Finance Reviews 

35,759
•
TrustScore 4.5 out of 5

4.7

Car Finance and Loan Company
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Review summary

Created with AI, based on recent reviews

Looking at 2,644 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the ease and straightforwardness of the process, especially when arranging finance for vehicles. Many people appreciate the professional and helpful staff, noting their knowledge and efficiency in answering questions and managing applications. The customer service is frequently described as superb, with reviewers feeling comfortable and supported throughout their interactions. However, some customers also noted issues with payment processing, experiencing unexpected charges or difficulties when trying to settle accounts. A few other people also felt that customer service was poor, citing slow responses, conflicting information, and a lack of follow-up on complaints, particularly concerning vehicle issues.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, straightforward,... See more

Service

Clients share positive opinions on service, with many reviewers praising the ease, efficiency, and speed of... See more

Staff

Consumers find staff to be positive, with many reviewers praising their professionalism, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many customers expressing satisfaction with... See more

Payment

Users describe ambiguous interactions with payment, with some customers reporting quick approvals and swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clear and precise information regarding APR rate this helped us in choosing our next vehicle. We then got a newer vehicle and better deal. Customer service was great and very knowledgeable. Made the w... See more

Rated 5 out of 5 stars

Everything just run along "like a well oiled clock". From the organising of the finance to completing of the application for finance was a very smooth experience. Thankyou guy's.

Rated 5 out of 5 stars

My experience with MotoNovo was very easy and straight forward. Any questions were answered straight the way with everything I needed to know. All in all very quick and professional thank you very muc... See more

Rated 5 out of 5 stars

Really easy to talk to and arrange finance on our new car. Super impressed with the service. The App used for the finance was easy to use and customer service was impeccable. Thanks

Company details

  1. Car Finance and Loan Company
  2. Non-Bank Financial Service

About MotoNovo Finance

Written by the company

Who we are

We help thousands of people just like you to fund their next car, van or motorcycle.

When you become our customer, you’re in safe hands. We’ve specialised in motor finance for over 40 years, and are recognised as one of the best car finance providers in the industry.

We’re part of the Aldermore Group, which includes Aldermore Bank plc. Aldermore offers a range of personal and business finance, and savings options.

What we do

We offer finance through trusted dealerships across the UK. Instead of you having to buy the vehicle outright, we purchase it from the dealer. Then you make monthly repayments to us over a set period of time.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

36K reviews

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4.7

All reviews

(35,759)

2,493 reviews in the last 12 months

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Rated 5 out of 5 stars

First time finance

It is the first time I have bought a car on finance, I found the experience very easy to understand and my application was dealt with and approved very quickly.

9 June 2026

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