Clear and precise information regarding APR rate this helped us in choosing our next vehicle. We then got a newer vehicle and better deal. Customer service was great and very knowledgeable. Made the w... See more
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Review summary
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Everything just run along "like a well oiled clock". From the organising of the finance to completing of the application for finance was a very smooth experience. Thankyou guy's.
My experience with MotoNovo was very easy and straight forward. Any questions were answered straight the way with everything I needed to know. All in all very quick and professional thank you very muc... See more
Really easy to talk to and arrange finance on our new car. Super impressed with the service. The App used for the finance was easy to use and customer service was impeccable. Thanks
Company details
About MotoNovo Finance
Written by the company
Who we are
We help thousands of people just like you to fund their next car, van or motorcycle.
When you become our customer, you’re in safe hands. We’ve specialised in motor finance for over 40 years, and are recognised as one of the best car finance providers in the industry.
We’re part of the Aldermore Group, which includes Aldermore Bank plc. Aldermore offers a range of personal and business finance, and savings options.
What we do
We offer finance through trusted dealerships across the UK. Instead of you having to buy the vehicle outright, we purchase it from the dealer. Then you make monthly repayments to us over a set period of time.
Contact info
Two Central Square, CF10 1FS, Cardiff, United Kingdom
- 0333 200 0030
- info@motonovofinance.com
- motonovofinance.com
4.7
Excellent
36K reviews
Asks customers to review
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Very helpful people and the service was…
Very helpful people and the service was quick thank you
14 June 2026
No hassle just straightforward…
No hassle just straightforward assistance all they way to my new wheels.
12 June 2026
Zero hassle
5 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from MotoNovo Finance
Hi Rawand. Dealerships will advertise different rates but the interest rates can vary depending on your credit file, each rate is based on the individual customer. If you would like to discuss this further, please email info@motonovofinance.com with your full name, DOB and vehicle details.
Many thanks,
Team MNF
Great and speedy service
5 June 2026
Great service
Recently purchased a car. The process was so quick and simple. Everything was explained from start to completion.
11 June 2026
One of Two Complaints Later and the Service Failures Continuee worst customer service…
One of the worst customer service experiences I have ever encountered.
Despite raising two formal complaints, MotoNovo continues to make the same mistakes and ignore basic communications. I am still receiving statements for an account that was settled.
I spent weeks emailing someone didn't take ownership of the issue, informed me of the change, or escalated my concerns. My emails were simply ignored.
The level of incompetence, poor communication and lack of accountability throughout this process has been astonishing. Even after multiple complaints, the service failures continue.
I have completely lost confidence in MotoNovo's ability to manage even the most straightforward customer issue. When I called to seek answers, the receptionist was unable to help and instead communicated with colleagues via chat while leaving me sitting in silence waiting for updates. Apparently, speaking directly to a colleague by phone to resolve a customer issue is now too much to ask.
A deeply frustrating, exhausting and unacceptable experience from start to finish. After months of chasing, I am still no closer to receiving clear answers or a proper resolution.
25 June 2026
Unprompted review
Reply from MotoNovo Finance
Hi Laura, we’re really sorry to learn of your experience to date, and thank you for your patience during what must be a frustrating period for you. We can see on our records that we have been in contact with you. If you need anything else, please email customercare@motonovofinance.com with your full name, DOB and vehicle details.
Many thanks,
Team MNF
Is not The first time I use this…
Is not The first time I use this company honestly been a pleasure to used them again
Thank you for the service easy and fast
3 June 2026
My experience with MotoNovo was very…
My experience with MotoNovo was very easy and straight forward. Any questions were answered straight the way with everything I needed to know. All in all very quick and professional thank you very much would definitely recommend.
10 June 2026
Because everything is straightforward.
3 June 2026
Trying to get through to these is…
Trying to get through to these is impossible! No one answers email, calls have constant long waiting times, no one answers online customer messaging. Its ridiculous. Im half way through my term and want to end the contract early due to financial hardship. Vehicle is in storage as I can afford to run it. For goodness sake just get in touch with me. Agreement number 22599260
24 June 2026
Unprompted review
Reply from MotoNovo Finance
Hi Paul, we apologise you haven't been able to get through to us and understand your frustration. We're currently experiencing a high volume of queries and are responding to customers as fast as we can. If your query is urgent, please try calling us again on 0333 200 0030. Alternatively, you can fill out our online form and an advisor will be in touch directly: https://customer.motonovofinance.com/contact-us/contact-form.
Thank you for your patience.
Team MNF
Awful customer service experiences
Awful customer service experiences, I am acting on behalf of 71 year gentleman now, as he has been treated appallingly, no resolution of a simple policy cancellation after 2 months. Delay tactics and miss deadlines, now reported to the financial ombudsman for resolution, totally unnecessary and unacceptable business techniques
21 May 2026
Unprompted review
Reply from MotoNovo Finance
Hi Nick, thanks for taking the time to leave a review. We can see on our records that a representative has been in contact. If you need anything else, please email customercare@motonovofinance.com with the customer's full name, DOB and vehicle details.
Many thanks,
Team MNF
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