New Wave Financial Services  Reviews 

1,175
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expert advice, making the mortgage process straightforward and stress-free. Many appreciate the exceptional service, noting that the company successfully sourced mortgages even for complex cases, such as self-employed individuals, when other brokers could not. Reviewers frequently highlight excellent communication, with quick response times and regular updates ensuring they felt well-informed throughout. The team is often described as approachable and patient, readily answering questions and providing clear explanations. This consistent support and efficiency contribute to a highly recommended and fuss-free experience for customers.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting the team's efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team for making processes simple,... See more

Response time

Users describe positive interactions with response times, with many customers appreciating the quick and... See more

Customer communications

People report positive experiences with contact, highlighting great communication via email and phone, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After out current mortgage provider refused our remortgage due to my husband only having half of the tax year as self employed we thought we would have to wait another year before our plans for extend... See more

Company replied

Rated 5 out of 5 stars

Daniel Cosgrove is a first class mortgage advisor helped us through every aspect of the mortgage. Kept us updated with our application & helped us with all the paperwork & sending back especially with... See more

Company replied

Rated 5 out of 5 stars

5* from start to finish. Can't believe how quick the response was. Dylan made first contact by phone and was so friendly, helpful and knowledgeable. Kept in touch throughout the whole process with reg... See more

Company replied

Rated 5 out of 5 stars

New Wave have been fab in helping my husband and I secure our mortgage - we’re both self employed and had some complications using our previous broker so reached out to New Wave. George/Rachel have be... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We are the Mortgage Specialists. We provide our clients access to the whole mortgage market and to exclusive products not available on the High Street. Our friendly advisers have a wealth of experience in securing the best mortgages in the market and are motivated to help you from start to finish. Start your mortgage journey with us today!

We Are The Mortgage Specialists

Written by the company

When you Need a Professional in your Corner
We are focused on helping Self Employed & those with Impaired Credit get mortgages when they were often declined with their banks and other brokers. Our existing team of mortgage experts continues to grow and we have a wealth of experienced friendly advisers helping both employed and self employed people throughout the UK remortgage their home. They review your existing mortgage with the rest of the market often savings you thousands of pounds in the process. If you are looking for a mortgage and would prefer someone else does all the hard work for you whilst saving you money then look no further. We are here to help. Speak to our Mortgage Team Today.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(1,175)

214 reviews in the last 12 months

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Rated 5 out of 5 stars

Rachel and Dylan were fantastic

Rachel and Dylan were fantastic; they worked with you to get the best deal, even overcoming numerous hurdles along the way. I highly recommend them.

18 December 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Dee,

Thank you so much for the kind words! We’re thrilled to hear that Rachel and Dylan provided such a great experience and worked through the challenges to get you the best deal.

Your recommendation truly means a lot, and we’ll be sure to share your feedback with them. We appreciate your trust and support!

Wishing you a wonderful Christmas!

Kind regards
Team New Wave

Rated 5 out of 5 stars

Great for self employed

New wave brokered our 1st mortgage for us. Being self employed and having a bit of bad credit made it impossible elsewhere, Kye and Dave put the effort in though to sort any issues and got it over the line and now we’re home owners. Highly recommend these guys, especially if you’re self employed, they’ll get you on the property ladder. Very pleased with the service, thanks a lot 👍

17 October 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Chris,

Thank you so much for taking the time to leave such a great review.

We’re absolutely delighted to hear that Kye and Dave were able to help you get your first mortgage over the line, especially given the challenges of self-employment and past credit issues.
Helping clients onto the property ladder is exactly what we’re here for, so it’s fantastic to know you’re now proud homeowners.

Your recommendation means a lot to us, and we really appreciate your trust in New Wave. If you ever need any help in the future, we’re always here. Congratulations again, and enjoy your new home!

Merry Christmas to you and your family.
Team New Wave

Rated 5 out of 5 stars

What a FANTASTIC experience

What a FANTASTIC experience,
Start to finish, Debbie and Rachel were outstanding. I can not thank them enough for their patience whilst we were being very indecisive!

We felt totally supported throughout the entire process. Communication was 10/10

16 December 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi,

Thank you so much for such a fantastic review! We’re absolutely delighted to hear that you had such a positive experience from start to finish. Debbie and Rachel will be thrilled to know their patience, support, and communication made such a difference.

It was truly a pleasure to help you through the process, and we’re so grateful for your kind words and trust. Please don’t hesitate to get in touch if we can help again in the future.

New Wave Team

Rated 5 out of 5 stars

Excellent service from Kim

Excellent service throughout the process. Kim was professional, responsive, and kept us well informed at every stage, making everything run smoothly through to completion. We’re very grateful for her support and would happily recommend her.

16 December 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Farhan,

Thank you so much for your kind words and thoughtful feedback. We’re delighted to hear that Kim provided such professional, responsive support and kept you well informed throughout the process.

Your recommendation means a great deal to us, and we’re truly grateful that you took the time to share your experience.

We wish you all the very best and look forward to supporting you again in the future.

New Wave Team

Rated 5 out of 5 stars

Good comminication throughout the…

Good comminication throughout the process, quick and efficient.

12 December 2025
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Josh,

Thank you for your kind words! We really appreciate you taking the time to leave a review.

It was a pleasure working with you, and we’re glad you were happy with the communication and efficiency throughout the process.

New Wave Team

Rated 5 out of 5 stars

New Wave provided a really great service

New Wave provided a really great service and helped me every step of the way to secure a good mortgage deal. They were always very friendly and helpful and it was a pleasure to deal with them.

10 December 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Todd,

Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with New Wave and that our team was able to support you every step of the way in securing a great mortgage deal.

It was truly a pleasure working with you, and we really appreciate you taking the time to share your feedback. Wishing you all the best in your new home!

New Wave Team

Rated 5 out of 5 stars

So efficient and easy to work with!

Both Dylan and Rachel were fantastic from start to finish. Our mortgage needs were slightly "trickier" than standard (being self employed with only 1 years worth of accounts) but they managed to get us a very competitive deal and made the entire process feel "easy." Nothing was a problem or too much trouble and they guided us through every step of the way. Thank you both!

10 December 2025
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Andrew & Kirsty,

Thank you so much for your kind words! We’re delighted to hear that Dylan and Rachel were able to make the process smooth and straightforward for you, especially with the added complexities of your situation. Securing the right deal is always our priority, and it’s great to know you felt supported every step of the way.

We truly appreciate you taking the time to share your experience, and we wish you all the very best in your new home!

Warm regards
New Wave Team

Rated 5 out of 5 stars

A massive thanks to new wave especially…

A massive thanks to new wave especially Kirsty and Rachel for all there help , so friendly and eager to help , would highly recommend to anyone looking for a pleasant and fuss free service

9 December 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Sam,

Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with us. Kirsty and Rachel will be thrilled to know their friendliness and support made a difference.

We really appreciate your recommendation and are glad we could provide a smooth, hassle-free service. If you ever need anything in the future, we’re always here to help!

Warm regards
New Wave Team

Rated 5 out of 5 stars

Dylan and Kye were exceptional

Dylan and Kye were exceptional, their knowledge of the field was second to none, after 1 failed attempt with another broker I contacted Dylan, who assured me from the first phone call he could assist and he did.
I would highly recommend these guys to anyone

2 December 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Carla,

Thank you so much for your fantastic review! We're delighted to hear that Dylan and Kye were able to provide the expertise and reassurance you needed, especially after a previous setback.

They’ll be thrilled to know their knowledge and support made such a difference. We truly appreciate your recommendation and are glad we could help you achieve a successful outcome. If you need anything in the future, we’re always here to assist!

Warm regards
New Wave Team

Rated 5 out of 5 stars

NewWave is soo good for foreign business owners!

As a foreign business owner, most brokers don't know where to start with my income situation. New Wave took great care of me, and got us over the line with a good result. I will say that if you have a unique situation, you should budget around 2-3 times whatever their timeline estimate is, but that's not really on them; it's the banks.

27 November 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Ryan,

Thank you for your review! We’re glad we could support your unique situation and achieve a great outcome.

We appreciate your patience with the longer bank timelines, and we’re always here if you need anything in the future.

Best wishes
Team New Wave

Rated 5 out of 5 stars

What a great breath of fresh air from…

What a great breath of fresh air from this New Wave FS mortgage broker.
My case was far from simple. Self employed with a limited company, Im 70yrs old and was finding it very difficult to find a broker that would take up the case. Kye, David & Debbie all understood the situation and got me a mortgage offer. Always communicate and kept me in the loop at all stages.
Would highly recommend this team.

27 November 2025
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Barry,

Thank you so much for your kind words! We’re thrilled to hear that Kye, David, and Debbie were able to help you navigate your mortgage situation and keep you informed every step of the way.

It was a pleasure working with you, and we’re delighted we could make the process smoother for you. Your recommendation means a lot to our team!

Best wishes
New Wave Team

Rated 4 out of 5 stars

Got me a mortgage under tricky…

Got me a mortgage under tricky circumstances!

19 November 2025
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Chaz,

Thank you for your feedback! We’re really pleased we could help you secure a mortgage despite the tricky circumstances.

We appreciate you taking the time to leave a review and are always here if you need any support in the future.

Team New Wave

Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish Dylan and Rachel walked me through the whole process from starting to completion when other brokers were messing me around. Can not rate them highly enough

21 November 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Rameez,

Thank you so much for your kind words! We’re delighted to hear that Dylan and Rachel were able to guide you smoothly through the entire process and give you the support you deserved.

Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. If we can help with anything in the future, please don’t hesitate to get in touch.

All the best
New Wave Team

Rated 5 out of 5 stars

FINALLY, I got a mortgage offer!

FINALLY, I got a mortgage offer! after 6 years being self-employed and having previous adverse credit - I contacted New Wave just to see what options I could potentially have available to me and how far away I'd be from getting a mortgage.. little did I know in just a couple of weeks I would of had a mortgage offer!! Huge thank you to both Dan and Rachel for pulling out all the stops and taking me through the process - I highly recommend New Wave.

17 November 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Mike,

Thank you so much for sharing this amazing feedback! We’re absolutely delighted to hear about your mortgage offer — what a fantastic achievement after such a journey. Dan and Rachel will be so pleased to know their hard work made such a difference for you.

Thank you for trusting New Wave and for your recommendation, it truly means a lot to us. If you ever need anything in the future, we’re always here to help.

Best wishes
New Wave Team

Rated 5 out of 5 stars

Dylan and Rachel - amazing!!!

An absolute massive thank you goes out to Dylan and Rachel, from the word go you both couldn’t do enough for us to get us the mortgage we needed.
I wouldn’t hesitate to recommend this company!
Everything was easy and stress free and we can’t thank you enough!

13 November 2025
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Danielle,

Thank you so much for your wonderful review! We're delighted to hear that Dylan and Rachel were able to support you from the very beginning and make the whole mortgage process smooth and stress-free. Your kind words and recommendation mean a great deal to us.

If you ever need anything in the future, we’re always here to help. Thank you again for choosing us!

All the best
New Wave Team

Rated 5 out of 5 stars

Both Dan and Rachel were great supports…

Both Dan and Rachel were great supports throughout this process, making a stressful process much easier and simpler

31 October 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Brittany,

Thank you so much for your kind words! We’re thrilled to hear that Dan and Rachel were able to support you and help make a stressful process feel easier.

We truly appreciate you taking the time to share your experience, and we’re always here if you need anything in the future.

All the best
New Wave Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, from start to finish.
Debbie is a legend! … to say she goes the extra mile for her clients would be an under statement.
Whatever she’s being paid, it isn’t enough!
l would definitely recommend New Wave!

11 November 2025
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi there,

Thank you so much for your amazing review! We’re thrilled to hear about your experience with Debbie—she truly is a legend and always goes above and beyond for our clients. Your kind words mean the world to us, and we’ll be sure to pass them on to her.

Thank you for recommending New Wave; we look forward to assisting you again in the future!

Kind regards
New Wave Team

Rated 5 out of 5 stars

I had Debbie helping me with my…

I had Debbie helping me with my remortgage. She was very informative and helpful and happily answered any questions I had as well as getting me a good rate on my home!

7 November 2025
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Rebecca,

Thank you so much for your kind words! We're delighted to hear that Debbie was able to make your re mortgage experience smooth and informative, and that you’re happy with the rate she secured for you.

We truly appreciate you taking the time to share your experience and for choosing us to assist with your home financing needs.

Kind regards
New Wave Team

Rated 5 out of 5 stars

Self-employed mortgage review

Daniel Cosgrove has advised me on a self-employed mortgage and kept my file open over the past year whilst navigating a divorce. He has been clear, patient, and supportive when discussing my options. His advice and knowledge meant I could successfully get a mortgage, which has been transformational in life moving forward. I highly recommend him to assist with self-employed mortgages.
Kye Basi also assisted in processing and managing the mortgage application, with weekly progress reports.
I have found both members of the team efficient, approachable and professional.

6 November 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Sarah,

Thank you for your kind words! We’re delighted Daniel and Kye could support you through the process and make your mortgage journey smooth and successful.

It’s wonderful to hear you found our team professional, approachable, and efficient. We truly appreciate your recommendation!

Kind regards
New Wave Team

Rated 5 out of 5 stars

I just completed on purchase of our…

I just completed on purchase of our first home! I am so thrilled and can only thank Dylan and Rachel for their support and assistance in the entire process. My partner is self-employed which made getting mortgage nearly next to impossible but that was not an issue for Dylan. He straight away said he will be able to get us an mortgage. I highly recommend their service!!!

31 October 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Akshaya,

Thank you so much for your kind words! We’re thrilled to hear about your positive experience and are honoured to have been part of your journey to purchasing your first home.

It was our pleasure to assist you and your partner, and we’re glad we could make the mortgage process smooth and straightforward. Wishing you many happy memories in your new home, and we truly appreciate your recommendation!

Team New Wave :)

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