After out current mortgage provider refused our remortgage due to my husband only having half of the tax year as self employed we thought we would have to wait another year before our plans for extend... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Daniel Cosgrove is a first class mortgage advisor helped us through every aspect of the mortgage. Kept us updated with our application & helped us with all the paperwork & sending back especially with... See more
Company replied
5* from start to finish. Can't believe how quick the response was. Dylan made first contact by phone and was so friendly, helpful and knowledgeable. Kept in touch throughout the whole process with reg... See more
Company replied
New Wave have been fab in helping my husband and I secure our mortgage - we’re both self employed and had some complications using our previous broker so reached out to New Wave. George/Rachel have be... See more
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Company details
Written by the company
We are the Mortgage Specialists. We provide our clients access to the whole mortgage market and to exclusive products not available on the High Street. Our friendly advisers have a wealth of experience in securing the best mortgages in the market and are motivated to help you from start to finish. Start your mortgage journey with us today!
We Are The Mortgage Specialists
Written by the company
- When you Need a Professional in your Corner
- We are focused on helping Self Employed & those with Impaired Credit get mortgages when they were often declined with their banks and other brokers. Our existing team of mortgage experts continues to grow and we have a wealth of experienced friendly advisers helping both employed and self employed people throughout the UK remortgage their home. They review your existing mortgage with the rest of the market often savings you thousands of pounds in the process. If you are looking for a mortgage and would prefer someone else does all the hard work for you whilst saving you money then look no further. We are here to help. Speak to our Mortgage Team Today.
Contact info
1st Floor Astra House, Christy Way,, SS15 6TQ, Basildon, United Kingdom
- 02037945455
- info@newwavefs.co.uk
- mortgagesforselfemployed.co.uk
4.9
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from New Wave Financial Services
Hi Greg,
Thank you so much for your kind feedback! We’re really pleased to hear you had a great experience and we will be sure to pass your feedback to Kirsty.
We wish you all the best.
New Wave Team
I had an excellent experience working…
I had an excellent experience working with George and Kye throughout my mortgage process. As a self-employed applicant, my case involved additional checks and documentation, but they handled everything professionally and kept the process moving forward smoothly.
They were always responsive, patient in answering my questions, and proactive in communicating with the lender and other parties involved. Whenever an issue arose, they dealt with it quickly and reassured me throughout what can sometimes be a stressful process.
Thanks to their support and expertise, I successfully received my mortgage offer and felt confident at every stage. I would highly recommend George and Kye to anyone looking for knowledgeable and reliable mortgage brokers.
13 March 2026
Unprompted review
Reply from New Wave Financial Services
Hi Sofiya,
Thank you so much for your detailed and kind feedback! We’re really pleased to hear that George and Kye were able to support you throughout your mortgage process and make everything run smoothly, especially with the additional requirements of a self-employed application.
It’s great to know they kept you well informed, reassured, and confident at every stage. We truly appreciate your recommendation and are delighted we could help you secure your mortgage offer.
Kindest regards
New Wave Team
great service one of the best mortgage…
great service one of the best mortgage brokers in uk. special thanks to debbie and kim for all the hard work.
10 March 2026
Reply from New Wave Financial Services
Hi Noman,
Thank you for the fantastic feedback! We’re so glad we could help and that you had a great experience with us. Debbie and Kim will be especially happy to hear your kind words.
We really appreciate your support!
New Wave Team
Huge thanks to Dan & Rachel who have…
Huge thanks to Dan & Rachel who have been so helpful in getting our mortgage for us . They have been excellent in communicating with us every step of the way. Would 100 % recommend .
11 March 2026
Unprompted review
Reply from New Wave Financial Services
Hi Lindsey,
Thanks so much for your kind words! We’re thrilled Dan & Rachel could make your mortgage journey smooth. Enjoy your new home!
New Wave Team
Absolutely brilliant
Absolutely brilliant! From the first introduction with Dylan to the submission paperwork with Rachel i was immediately made to feel valued. Throughout the process, which for me was a major process and a time factor situation I was always kept updated and informed of the next steps. Thourgh introductions was made to the solicitor so they were aware of my case so I didn't have the need to repeat myself. Dylan was amazing. I had spoken to a few people before hand and didn't have much luck but within one conversation with Dylan I had hope and comfort that he would find the right product and lender for me. He was always honest and upfront and responded to all communications in a timely manner. I truly felt Dylan and Rachel went above and beyond to make this a smooth process and genuinely showed empathy and consideration. I describe myself as a hard client in the way I like to be in control and have instant answers and I like to know every detail lol, but I was always put at ease and nothing seemed to much trouble. However I know behind the pleasantries they worked very hard and consistently to get this through on the best deal possible. I would 1000% recommend and will definitely be a returning client.
2 March 2026
Unprompted review
Reply from New Wave Financial Services
Hi Jenna,
Thank you so much for your wonderful review! We’re thrilled to hear that your experience with Dylan and Rachel was so positive. It means a lot to know that you felt valued, informed, and supported throughout the process, especially given how complex and time-sensitive your situation was.
Dylan and Rachel will be delighted to hear your kind words—they always strive to provide honest guidance, clear communication, and genuine care for our clients. We’re especially glad that you felt at ease and confident in our approach, even as someone who likes to stay on top of every detail!
Your recommendation and trust mean the world to us, and we look forward to working with you again in the future. Thank you for choosing us!
New Wave Team
Fantastic support for a self-employed first-time buyer
As a young, self-employed first-time buyer, I initially found the mortgage process quite difficult and wasn’t sure what options would be available to me. Daniel and Kim were incredibly helpful throughout the entire process and made everything feel much more manageable.
They took the time to understand my situation and worked hard to find a mortgage product that suited my circumstances. Thanks to their expertise, they were able to secure a fantastic mortgage offer for me that I likely wouldn’t have found on my own.
Their communication was clear, prompt and supportive from start to finish, and I always felt like I was in safe hands. I’m very grateful for their help and would highly recommend Daniel and Kim to anyone, especially self-employed or first-time buyers.
20 January 2026
Unprompted review
Reply from New Wave Financial Services
Hi Tonisha,
Thank you so much for your kind words! We’re thrilled to hear that we could make the mortgage process smoother and help you find a solution that fit your needs. Working with self-employed and first-time buyers is something we’re passionate about, and it’s wonderful to know that our guidance and support made a difference for you.
We truly appreciate your recommendation and wish you all the best in your new home!
New Wave Team
The staff at new wave were excellent…
The staff at new wave were excellent especially as I’m self employed and tried previous to contacting them to get a mortgage with no luck.straight away they found me a lender and the process began keeping me informed every step of the way even pushing the solicitors to get a move on as they were dragging their feet at one point thank you Kirsty,Rachel and Daniel for helping me purchase my 1st home
9 March 2026
Reply from New Wave Financial Services
Hi Jamie,
Thank you so much for your kind words! We’re thrilled we could help you secure your first home, especially given the challenges of being self-employed. Kirsty, Rachel, and Daniel will be delighted to hear your feedback.
We always aim to keep our clients informed and supported throughout the process, and it’s wonderful to know our efforts made a difference. Congratulations on your new home!
Team New Wave
Excellent
Excellent. The timely intervention of Debbie saved our mortgage application from total failure. Debbie is wonderful and very encouraging. She knew exactly what she was doing and very professional. Thank you Debbie and Rachel once again.
John
26 February 2026
Unprompted review
Reply from New Wave Financial Services
Hi John,
Thank you so much for your kind words! We’re delighted to hear that Debbie’s timely support helped turn things around for your mortgage application. She truly is a fantastic member of the team, and we’re glad her professionalism and encouragement made the process smoother for you.
I’ll be sure to pass your lovely feedback on to both Debbie and Rachel—they’ll really appreciate it. Congratulations on reaching this stage, and if you ever need any help in the future, we’re always here for you.
Thank you again for taking the time to share your experience!
All the best
Team New Wave
If God Made Mortgage Brokers...they were the template
Debbie and Rachel not only helped us to secure our dream home, they remained calm, professional and resilient. Highly organised with what felt like hundreds of documents and they quickly understood a challenging employment status and have been able to work with specialist lenders to accommodate that - it is always a pleasure to speak to them and we cannot thank them enough
27 February 2026
Reply from New Wave Financial Services
Hi Candy,
Thank you so much for your kind words! We’re thrilled to hear that Debbie and Rachel were able to make the process smooth and stress-free for you, especially given the complexities of your situation. It means a lot to know their professionalism, organisation, and dedication made a real difference. We’re grateful for the opportunity to help you secure your dream home and look forward to supporting you in any future endeavours.
All the best
Team New Wave
Untrustworthy & unprofessional
Extremely disappointing and unprofessional service.
This firm advertises that they specialise in helping people with adverse or bad credit, but my experience was the complete opposite. From the beginning, communication was very poor. I was left without updates for almost two months, despite actively trying to move forward with a mortgage.
During this time, I received no clear information about what products I was eligible for, no rates, and no realistic guidance. I only found out what mortgage I could actually get because a member of their sales team contacted me much later. Had they not done so, I would never have known, even though I was ready and willing to proceed.
To make matters worse, I was given incorrect and misleading information at various points, which raised my expectations unnecessarily and caused delays. When I followed up for clarification, the response I received was dismissive and rude.
If you are someone with bad credit looking for professional, supportive and transparent advice, I would strongly recommend thinking carefully before using this company. Communication, honesty and customer care should be the priority in this sector, and unfortunately that was not my experience here.
26 February 2026
Unprompted review
Reply from New Wave Financial Services
Thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with your experience.
We always aim to provide clear communication and a high level of service to all clients, and we appreciate you bringing your concerns to our attention.
We wish you the very best going forward.
Kind regards,
David Hamblett
Director
Dan and Rachel have been very helpful…
Dan and Rachel have been very helpful getting my unique situation over the line, I highly recommend anyone who is self employed and has a complicated situation to speak to these guys as they know the right ways to navigate.
23 February 2026
Unprompted review
Reply from New Wave Financial Services
Hi Stuart,
Thank you for your wonderful feedback! We’re so glad Dan and Rachel could help navigate your unique situation. It means a lot that you’d recommend us to others, especially those with self-employed or complex circumstances. We’re always here to guide and support whenever needed!
Best Wishes
New Wave Team
Professional care
Dan and the team made the process straightforward and helped us at every stage of the process. We could not have been happier with their professionalism and care. Highly recommended.
26 September 2025
Unprompted review
Reply from New Wave Financial Services
Good afternoon,
Thanks so much for sharing your experience! We’re so happy Dan and the team could make everything easy and stress-free for you. Your kind words really mean a lot, and we’re always here whenever you need us.
Kind regards
New Wave Team
Kye and Dan really helped me out…
Kye and Dan really helped me out finding me a mortgage. I'm self employed and didn't think I'd get a mortgage but these guys sorted me really quick and they even sorted out a solicitor for me. I can't recommend these guys enough thank you Kye and Dan for all your help.
11 November 2025
Unprompted review
Reply from New Wave Financial Services
Hi David,
Thank you so much for your kind words! We’re thrilled we could help you secure a mortgage quickly, especially while being self-employed—it can definitely be tricky. It was our pleasure to assist you and arrange a solicitor as well. We really appreciate your recommendation and wish you all the best in your new home!
Best Wishes
New Wave Team
Fantastic !
Fantastic experience .. Cannot recommend highly enough ! A professional , competent company that gets the job done
19 February 2026
Reply from New Wave Financial Services
Hi Lisa,
Thank you so much for your kind words!
We’re thrilled to hear you had a fantastic experience and truly appreciate your recommendation. It was a pleasure working with you!
All the best
New Wave Team
absolutely brilliant service so easy…
absolutely brilliant service so easy and required very little information i was about to give up on getting a mortgage this was my last try before giving up
6 February 2026
Reply from New Wave Financial Services
Hi Gary,
Thank you so much for your kind words! We’re really glad we could make the process simple and help when you needed it most. Hearing that we were your last try before giving up makes this especially meaningful — helping people secure a mortgage with as little stress as possible is exactly what we aim to do.
If you ever need any further support or have questions in the future, we’re always here to help. Wishing you all the best in your new home!
New Wave Team
Couldn’t have asked for a better…
Couldn’t have asked for a better remortgage.
The odds where stacked against us in terms of some previous missed payments and only having one years books but New Wave went above and beyond to help get us the offer that we requested.
Dylan & Kai were so prompt and efficient in all that they did for us, the process was made so much easier.
I would highly recommend and definitely use them again.
Thank you so much to Dylan, Kai & staff at New Wave.
9 February 2026
Unprompted review
Reply from New Wave Financial Services
Hi Courtney,
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that Dylan, Kai, and the wider team were able to support you and make the remortgage process as smooth as possible, especially given the challenges you mentioned. Helping clients find the right solution and achieving the outcome they’re hoping for is exactly what we strive for, so it’s fantastic to know you felt well looked after throughout.
Your recommendation truly means a lot to us, and we’re so pleased we could assist. If you ever need anything in the future, we’ll be more than happy to help again.
Wishing you all the very best, and thank you once again for choosing New Wave.
New Wave Team
mortgage application
The mortgage broker was keeping me informed every step of the way.
Also got me the best deal to suit my needs.
Friendly efficient service.
Debbie was great!
5 February 2026
Reply from New Wave Financial Services
Hi Susan,
Thank you so much for your kind review! We’re delighted to hear that you felt informed at every step and that we were able to secure the right deal to suit your needs.
Providing friendly and efficient service is always our goal, and we’ll be sure to pass on your lovely feedback to Debbie — she’ll be thrilled to hear it. Wishing you all the best, and thank you again for choosing us!
New Wave Team
Really prompt and friendly
Really prompt - proactive - and friendly communications. Debbie got everything sorted with a minimum amount of fuss - and generally left us feeling very well looked after as long standing clients.
4 February 2026
Reply from New Wave Financial Services
Hi Jamie,
Thank you so much for your kind words. We’re delighted to hear that Debbie was able to get everything sorted quickly and with minimal fuss — she’ll be thrilled to know she made such a positive impression.
It really means a lot to us that you feel well looked after, especially as long-standing clients. Your continued support is truly appreciated, and we’re always here whenever you need us. Thanks again for taking the time to share your experience!
New Wave Team
I have dealt with the team at New Wave…
I have dealt with the team at New Wave on multiple occasions and each time I can not fault the service that I receive. Both Debbie and Kim operate at the highest standard and are not only really professional but are very personable and they care about their clients.
I receive daily updates from Debbie and Kim on the progress of my case, at no point have I ever had to chase, and any question I have, no matter how big or small are always answered in a timely manner.
I would highly recommend anyone to use New Wave.
4 February 2026
Unprompted review
Reply from New Wave Financial Services
Hi Jo,
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Debbie and Kim have consistently provided you with professional, personable, and attentive service.
Your trust and recommendation mean a great deal to us, and we’re delighted that we’ve been able to support you smoothly throughout your case. We look forward to continuing to assist you whenever you need us!
The New Wave Team
Thank you!!
Massive thank you to the team at New Wave. Their service was outstanding and made the entire process so smooth and stress-free. I couldn’t recommend them highly enough. Special thanks to Dave, Debbie, Kye and Daniel.
26 January 2026
Unprompted review
Reply from New Wave Financial Services
Hi Kathryn,
Thank you so much for your kind words! We’re thrilled to hear that your experience with New Wave was smooth and stress-free. Dave, Debbie, Kye, and Daniel will be especially pleased to hear your special shout-out.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your exp
Team New Wave
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