So far the service is been nice except for a recent issue I had with verifying my Moonpay account. Basically the screen would not stop loading..as if the service had frozen or something. Basically I w... See more
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See what reviewers are saying
Getting crypto via Moonpay is easy as 1-2-3. Different Payment methods give the buyer options with no delay. This has been and will be my chosen option when it comes to purchasing crypto.
I have had exceptional service from your site. I was going to try other sites but I've never have. Moonpay has been very dependable. I keep coming back.. thank you....
Thank you for making a platform easy to use, of my buying, selling, and withdrawal of my bitcoin simple and efficient. Please make other networks more reliable and stable, for example, Soloana
Company details
Written by the company
We are MoonPay. Architects of the future, inventors, artists, and authors of innovation. Our vision? To unlock digital ownership for everyone. We are onboarding the world to Web3, where people can own and control their digital identity, data, property, and money. MoonPay is the world’s leading Web3 infrastructure company. We provide end-to-end solutions for payments, enterprise-scale smart contract development, and digital asset management. Many of the world's most iconic brands rely on MoonPay to power their Web3 strategies and ideas. Now boarding the next generation of leaders. Come help us build what's next.
Contact info
Miami, United States
- support@moonpay.com
- moonpay.com
You should know
4.1
Great
109K reviews
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Reply from MoonPay
Hello,
Thank you for your feedback! We're glad to hear you appreciate the speed and accuracy of our service. If there's anything we can do to improve your experience further, feel free to reach out here: https://support.moonpay.com
Best Regards,
MoonPay Customer Experience
I noticed tremendous improvements on…
I noticed tremendous improvements on your services and transaction has become faster.
20 April 2026
Yesterday I lost quite a lot of money…
Yesterday I lost quite a lot of money because your system did not tell me I needed to top up my Ethereum account to be able to make the transaction I wanted to do to buy USD T. I was messing about with this. Your customer Support robot did not advise me to top up a Ethereum tell me to delete the app and all this sort of stuff unfortunately this morning I’ve spoken to another it’s probably the same robot just programmed differently told me that that’s what I needed to do. I’ve done it and is now progressing smoothly. You won’t give me any compensation so the robot tells me I think this is very poor quality management straightaway. If you get low on one of those you should say top up this top up that
21 April 2026
Reply from MoonPay
Hey there,
Thanks for sharing your experience — we understand how frustrating this must have been. We’re sorry to hear about the confusion around the transaction requirements and support guidance. For further assistance and to have your case reviewed, please reach out to our team here: https://support.moonpay.com
Best Regards,
MoonPay Customer Experience
Amazing!
Amazing app specially the rate (if you top up your moonpay balance as it removes the moonpay fee)
Very trustworthy, quick and safe.
20 April 2026
What made my experience great is the…
What made my experience great is the fast processing time and good rates. MoonPay is my first choice!
17 April 2026
Everything is very professional and…
Everything is very professional and fast
That's what I like
20 April 2026
I love the fast moon pay transactions
I love the fast moon pay transactions! Thanks again
17 April 2026
Reply from MoonPay
Hello,
Thank you for your kind words! We're really glad to hear you're enjoying the fast transactions. If there's anything we can do to make your experience even better, feel free to reach out to our support team here: https://support.moonpay.com
Best Regards,
MoonPay Customer Experience
I dis like the very high fees
17 April 2026
Reply from MoonPay
Hello Jacob,
We understand that fees can be frustrating, and we're always looking for ways to make transactions more affordable. Since you're eligible, we recommend using your MoonPay balance!
With a MoonPay balance, users in the EU, UK, or US can top up in Euros, British Pounds, or US Dollars — and the best part is that there are no MoonPay fees to buy or sell crypto from your balance. You can also withdraw your balance at any time without any cost.
It's quick, easy, and cost-effective — Plus, your balance never expires and remains available whenever you need it. Just note that when topping up using PayPal and/or Venmo, this is not applicable and fees would be charged.
For more information, please visit: https://support.moonpay.com/customers/docs/moonpay-balance.
Best Regards,
MoonPay Customer Experience
I made a USDT transaction on the TRC…
I made a USDT transaction on the TRC network, but I have no account and cannot control it, even though I made a purchase of $212.
20 April 2026
Reply from MoonPay
Hello Borhan,
We're sorry to hear you've experienced difficulties with MoonPay. We've replied to your email to follow up on your case directly.
Best regards,
MoonPay Support
Hastle free 👌
20 April 2026
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