So far the service is been nice except for a recent issue I had with verifying my Moonpay account. Basically the screen would not stop loading..as if the service had frozen or something. Basically I w... See more
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See what reviewers are saying
Getting crypto via Moonpay is easy as 1-2-3. Different Payment methods give the buyer options with no delay. This has been and will be my chosen option when it comes to purchasing crypto.
I have had exceptional service from your site. I was going to try other sites but I've never have. Moonpay has been very dependable. I keep coming back.. thank you....
Thank you for making a platform easy to use, of my buying, selling, and withdrawal of my bitcoin simple and efficient. Please make other networks more reliable and stable, for example, Soloana
Company details
Written by the company
We are MoonPay. Architects of the future, inventors, artists, and authors of innovation. Our vision? To unlock digital ownership for everyone. We are onboarding the world to Web3, where people can own and control their digital identity, data, property, and money. MoonPay is the world’s leading Web3 infrastructure company. We provide end-to-end solutions for payments, enterprise-scale smart contract development, and digital asset management. Many of the world's most iconic brands rely on MoonPay to power their Web3 strategies and ideas. Now boarding the next generation of leaders. Come help us build what's next.
Contact info
Miami, United States
- support@moonpay.com
- moonpay.com
You should know
4.1
Great
109K reviews
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Quick fast and smooth was my experiance
22 April 2026
The only thing I would change is for…
The only thing I would change is for Moonpay to charge a little less fees. That is all.
17 April 2026
May use AI-assist with repliesRead more
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I got scammed and now can’t access the…
I got scammed and now can’t access the money I made on your platform
I will let everyone know what not to do
I am risking to be homeless because of your app and the people working for you
19 April 2026
Reply from MoonPay
Hello Maria,
Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. We understand how distressing situations like this can be.
If you believe you may have fallen victim to a scam, we recommend taking the following steps:
Report it to your local law enforcement and provide all relevant details, including wallet addresses and communication records.
Secure your finances by contacting your bank or card provider immediately if you shared any financial information.
Please note that cryptocurrency transactions are irreversible once completed. We also encourage you to contact our support team at https://support.moonpay.com so we can review your case further and support you as best as possible.
Best Regards,
MoonPay Customer Experience
I didn’t go through so many hoops to…
I didn’t go through so many hoops to purchase crypto.
19 April 2026
They LOST an $1,800 payment!
I attempted to make an $1,800 USDT purchase on TrustWallet on February 27th, but MoonPay lost my payment. I reported it to them, and I gave them all the information they needed to track down the missing $1,800 payment they received from me—including all my bank’s transaction details for that $1,800 payment—back in early March. They said they would escalate the case, and they assigned me a support ticket number. And they said they would update me via email.
But, I never heard back from them about it. Nothing was done. I sent them all the information again yesterday, and explained that my bank was only able to provide me a “provisional credit” to allow them time to investigate, and give MoonPay time to fix their error.
Today my bank’s provisional credit for $1,800 was reversed, because too much time had passed without a resolution. And MoonPay is no longer responding to my texts or emails. And they’re still insisting that no transaction of any kind was even made on my account on February 27th. And I keep trying to explain to them that is the whole issue: they received an $1,800 payment from my bank on February 27th (charged to my debit card), but they never completed the USDT purchase.
MoonPay LOST the payment. They never registered my $1,800 payment, and no transaction of mine was ever recorded by them on February 27th. And no transaction anywhere near $1,800 was ever recorded in my TrustWallet account on that date.
I have made several successful crypto purchases on TrustWallet via MoonPay both before and since that date. But, MoonPay can’t even seem to take the transaction specific details from my bank (which also show the precise date and time the payment was made), and use that to track down my missing money. And they are not responding to any of my subsequent support chats, texts, or emails. And they still haven’t reached out to my bank.
27 February 2026
Reply from MoonPay
Hello Gregory,
We're sorry to hear you've experienced difficulties with MoonPay. We have identified the completed transaction and provided the details via email.
Best regards,
MoonPay Support
Reply from MoonPay
Hello Katrina,
We're sorry to hear you've experienced difficulties with MoonPay. We've replied to your email to follow up on your case directly.
Best regards,
MoonPay Support
Easy and fast
I Use moon pay through the Exodus app and it's easy and fast to receive crypto. The fees aren't bad. Mine has been as low as $2 and most I've paid has been like $5 . Try it. It's the only app I use to purchase crypto.
18 April 2026
It's fast and easy
It's fast and easy! When a Degen wants to degen, you cannot get better than MoonPay!
21 April 2026
I give moonpay a 5/5 star rating
21 April 2026
Thank you Reginald day
21 April 2026
Unprompted review
Super easy to use
Super easy to use, 50% off moonpay fees make it very competitive to other DEX’s. Keep it up Moonpay and I’ll keep using you.
21 April 2026
Reply from MoonPay
Hello Gary,
Thank you for your feedback! We appreciate your insights and will consider them. If you have any further details to share or need assistance, please feel free to reach out using this link: https://support.moonpay.com/.
Best regards,
MoonPay Customer Experience
Good exchange rate and plenty of…
Good exchange rate and plenty of options for pay . All transactions Faster and smooth ! Very happy with MoonPay service SPECIALLY IF YOU NEED TO BUY A HIGHER AMOUNT 1K+ and much higher 👌👍🤝
20 April 2026
Moonpay does it right!!
Getting crypto via Moonpay is easy as 1-2-3. Different Payment methods give the buyer options with no delay. This has been and will be my chosen option when it comes to purchasing crypto.
19 April 2026
Good response time
21 April 2026
Expensive fee
17 April 2026
Reply from MoonPay
Hello Juan,
Thank you for sharing your feedback regarding the fees associated with buying cryptocurrency through MoonPay.
We understand your concern about the fees, and we want to assure you that transparency is paramount to us. Before confirming your payment, all applicable fees, including the dynamic network fee, is displayed upfront. These fees are determined based on current blockchain network conditions and are subject to change.
For a detailed breakdown of our fees, you can refer to our pricing disclosure page at https://www.moonpay.com/legal/pricing_disclosure.
We genuinely appreciate your feedback, as it helps us improve our services and provide a better experience for all our users. If you have any further questions or concerns, please feel free to reach out to us here at https://support.moonpay.com/.
Best regards,
MoonPay Customer Experience
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