So far the service is been nice except for a recent issue I had with verifying my Moonpay account. Basically the screen would not stop loading..as if the service had frozen or something. Basically I w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Getting crypto via Moonpay is easy as 1-2-3. Different Payment methods give the buyer options with no delay. This has been and will be my chosen option when it comes to purchasing crypto.
I have had exceptional service from your site. I was going to try other sites but I've never have. Moonpay has been very dependable. I keep coming back.. thank you....
Thank you for making a platform easy to use, of my buying, selling, and withdrawal of my bitcoin simple and efficient. Please make other networks more reliable and stable, for example, Soloana
Company details
Written by the company
We are MoonPay. Architects of the future, inventors, artists, and authors of innovation. Our vision? To unlock digital ownership for everyone. We are onboarding the world to Web3, where people can own and control their digital identity, data, property, and money. MoonPay is the world’s leading Web3 infrastructure company. We provide end-to-end solutions for payments, enterprise-scale smart contract development, and digital asset management. Many of the world's most iconic brands rely on MoonPay to power their Web3 strategies and ideas. Now boarding the next generation of leaders. Come help us build what's next.
Contact info
Miami, United States
- support@moonpay.com
- moonpay.com
You should know
4.1
Great
109K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What made my experience great is the…
What made my experience great is the fast processing time and good rates. MoonPay is my first choice!
17 April 2026
Everything is very professional and…
Everything is very professional and fast
That's what I like
20 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I love the fast moon pay transactions
I love the fast moon pay transactions! Thanks again
17 April 2026
Reply from MoonPay
Hello,
Thank you for your kind words! We're really glad to hear you're enjoying the fast transactions. If there's anything we can do to make your experience even better, feel free to reach out to our support team here: https://support.moonpay.com
Best Regards,
MoonPay Customer Experience
I dis like the very high fees
17 April 2026
Reply from MoonPay
Hello Jacob,
We understand that fees can be frustrating, and we're always looking for ways to make transactions more affordable. Since you're eligible, we recommend using your MoonPay balance!
With a MoonPay balance, users in the EU, UK, or US can top up in Euros, British Pounds, or US Dollars — and the best part is that there are no MoonPay fees to buy or sell crypto from your balance. You can also withdraw your balance at any time without any cost.
It's quick, easy, and cost-effective — Plus, your balance never expires and remains available whenever you need it. Just note that when topping up using PayPal and/or Venmo, this is not applicable and fees would be charged.
For more information, please visit: https://support.moonpay.com/customers/docs/moonpay-balance.
Best Regards,
MoonPay Customer Experience
I made a USDT transaction on the TRC…
I made a USDT transaction on the TRC network, but I have no account and cannot control it, even though I made a purchase of $212.
20 April 2026
Reply from MoonPay
Hello Borhan,
We're sorry to hear you've experienced difficulties with MoonPay. We've replied to your email to follow up on your case directly.
Best regards,
MoonPay Support
Hastle free 👌
20 April 2026
Honest
Even though the response is not as quick as i imagine, it is still always there and the information is very insightful as well as honest.
thanks for all the help
17 April 2026
The whole process of purchasing crypto…
The whole process of purchasing crypto is quick easy and efficient. They don't hold onto your funds for days like other exchanges or wallets. I am recommending Trust 100% of the time
20 April 2026
Moonpay is safe and reliable
Moonpay is safe and reliable. My money always goes thru no hassle. Huge thumbs up
19 March 2026
It’s so easy to use!
22 March 2026
Payments get pulled from bank and put…
Payments get pulled from bank and put on hold quite often.
20 April 2026
Reply from MoonPay
Hello,
Thank you for your feedback. We understand this can be frustrating—please note that checks like these can be a standard part of online transactions. If you need help with a specific payment, feel free to reach out to our support team here: https://support.moonpay.com
Best Regards,
MoonPay Customer Experience
Excellent and I’m highly impressed with…
Excellent and I’m highly impressed with your services
20 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.