Many thanks to Emma and all the team at Money wellness. I recently applied for a DRO and it got approved today. At first there was a issue with a few of my debts showing the wrong amounts as my credit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service. Explained everything in detail. Reassured me in the kindest manner. A huge weight has been lifted of my mind. Don’t hesitate to use money wellness. Trust me you won’t regret it.
I needed to use these after getting into money trouble after losing my son. I was feeling emotional and embarrassed. They was very patient and gentle with me.
The whole experience was relaxed and non judge mental, I was so worried but they made it easy as long as you have all the info required from the start.
Company details
Written by the company
We are on a mission to help everybody improve their finances. We are here to help solve your money worries with free, clear and impartial advice.
Contact info
Floor 15, Blue Tower, MediaCityUK, M50 2AB, Salford Quays, United Kingdom
- 0161 518 8285
- enquiry@moneywellness.com
- moneywellness.com
4.8
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Finally getting some sleep
I didn't no where to turn I was getting deeper and deeper in trouble with outstanding debt, that until I contacted money wellness, They set me on the road to finally getting some sleep and feeling that I could manage again
26 March 2026
Unprompted review
Good service
I had a good experience with Money Wellness. The service was helpful and the team was very attentive throughout the process. They explained everything clearly and made it easy to understand. Overall, a positive experience.
26 March 2026
Unprompted review
Very rude staff
Very rude staff. One person hung up on me because he was pressuring me to do something I didn't want to do. They put you on hold and never get back to you. Avoid!
24 March 2026
Unprompted review
Reply from Money Wellness
Hi Gavin,
We've reviewed your call history and can see the frustration you experienced with multiple transfers and hold times.
The call that ended while you were speaking was with someone from, a third-party provider we work with, rather than direct Money Wellness staff. However, this doesn't make the experience any less frustrating for you.
Our Money Wellness advisors (Davis and Fatima) provided professional service during your interactions, though the overall experience with hold times and being passed between different people clearly wasn't satisfactory.
You should never feel pressured, regardless of who you're speaking with.
We're responsible for ensuring all parts of the customer journey meet professional standards, including when working with partner organisations. Your feedback will be shared with our partners to.
Thanks,
Money Wellness
Excellent service
Excellent service. Knowledgeable, helpful and good explanations for any queries
10 March 2026
Unprompted review
A big weight has been lifted of my…
A big weight has been lifted of my shoulders I feel better with in my self and would recommend this to anyone
25 March 2026
Unprompted review
I get calls from money wellness 2 times…
I get calls from money wellness 2 times a day . Comes up as suspicious spam
25 March 2026
Unprompted review
Reply from Money Wellness
Hi,
Thanks for taking the time to leave a review.
We're sorry to hear this and thanks for bringing it to our attention.
So we can investigate and help to resolve this, please can you respond to our request for further information and we'll take a look at what's happened.
Many thanks,
Money Wellness
I was really worried about phoning but…
I was really worried about phoning but I can honestly say the agent I spoke to was lovely.I felt at ease and the agent explained every step of the way with a friendly manner through out
13 March 2026
Unprompted review
Amazing company
Amazing company. Help me incredibly. Advisors are so friendly and helpful. I would recommend Money wellness 100%
10 March 2026
Unprompted review
I was very impressed with the level of…
I was very impressed with the level of assistance and how quickly it was received. All my fears were removed with your help. Thank you and I’m very grateful indeed.
20 March 2026
Unprompted review
There is hope
If I didn’t have money wellness in my life to help my I think I would be in a really bad place right now they have helped me so much that I can put into words on how grateful and happy they have made me , they have changed my life and I’m so thankful.
1 March 2026
Unprompted review
Staff were all helpful and…
Staff were all helpful and knowledgeable, this was a stressful process made a LOT easier by helpful staff.
19 March 2026
Unprompted review
Excellent service.
I was extremely nervous about sorting out my dept. I messaged this company and they rang me. The person I spoke to was very nice and helpful he was very understanding and help me all the way through the process he was very reassuring. I couldn't of asked for more i would 100% recommend this company.
6 March 2026
Unprompted review
The worst choice you can make
The worst choice you can make. Not only will they not help you, they will also create more headaches and stress for you. You fill out the same documents over and over again until the system accepts them. And then... nothing. You can't understand what's going on. They send automated messages to your email saying they don't provide information and politely ask you to call them, but when you try to call them... it's mission impossible. An automated message keeps you going in circles and no matter what you press, it takes you back to the beginning. There is no option to contact a real person who can explain what's going on. They can only cause you additional stress, don't use them to waste your time.
24 March 2026
Unprompted review
Reply from Money Wellness
Hi Boryana,
We apologise for the frustrating experience you've had with our systems and communication.
We can confirm that your case has been reviewed and you're now being supported by the DRO team, which reflects your actual circumstances. This resolution should have happened much sooner, and we do apologise.
Your case is now moving forward properly.
Thank you for the detailed feedback.
Thanks,
Money Wellness
Being struggling with debt
Being struggling with debt and got exceptional help from money wellness to get a dro to stop ballifs calling all the time.
23 February 2026
Unprompted review
Almost effort less
24 March 2026
Unprompted review
Amazing!
Very quick at getting everything done, always answered my questions and explained things very well
13 March 2026
Unprompted review
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