Money Wellness logo
Visit website

Money WellnessReviews 

4,403
•
TrustScore 5 out of 5

4.8

Credit Counseling Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,487 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, patience, and non-judgmental approach, which made them feel at ease and confident. Many people highlight the exceptional customer service, noting that advisors are very helpful, understanding, and explain everything clearly, making complex processes easy to comprehend. The overall service is frequently described as amazing, efficient, and highly recommended, with many feeling a significant reduction in stress and anxiety after engaging with the company. However, some customers also noted significant issues with contacting the company, reporting difficulties getting through on the phone, unanswered calls, and unreturned messages. A few other people also felt that the service was poor, citing missed appointments, incorrect information, and a lack of follow-through, which caused considerable distress and frustration.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, understanding,... See more

Customer service

People report positive experiences with customer service, highlighting the kindness, understanding, and... See more

Service

Reviewers mention positive feedback about service, with many expressing high satisfaction and recommending it... See more

User experience

Customers had positive experiences with user experience, finding the process simple, straightforward, and... See more

Customer communications

Consumers find contact to be ambiguous, with many reporting significant difficulties reaching the company,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many thanks to Emma and all the team at Money wellness. I recently applied for a DRO and it got approved today. At first there was a issue with a few of my debts showing the wrong amounts as my credit... See more

Rated 5 out of 5 stars

Excellent service. Explained everything in detail. Reassured me in the kindest manner. A huge weight has been lifted of my mind. Don’t hesitate to use money wellness. Trust me you won’t regret it.

Rated 5 out of 5 stars

I needed to use these after getting into money trouble after losing my son. I was feeling emotional and embarrassed. They was very patient and gentle with me.

Rated 5 out of 5 stars

The whole experience was relaxed and non judge mental, I was so worried but they made it easy as long as you have all the info required from the start.

Company details

  1. Credit Counseling Service

Written by the company

We are on a mission to help everybody improve their finances. We are here to help solve your money worries with free, clear and impartial advice.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,403)

1,488 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Amazing people.

I contacted MW after falling into a lot of debt over the past few years. There portal was easy to use and their advisors were so nice and non judgmental. After being referred for a DRO I spoke with the advisor who went through everything with me. The process from start to finish took just 4 weeks. I’m now in an approved DRO and in 12 months I’ll be free of debt completely. This has removed so much stress and I can’t thank MW enough.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing experience

Absolutely amazing experience. So far this has changed my life considerably! I will update this review in 12 months. Thank you to all that have helped me so far throughout this journey

19 March 2026
Unprompted review
Rated 4 out of 5 stars

Really hard to contact could not speak…

Really hard to contact could not speak to anyone on the phone called at least 8 times . However when they called me the advisor (Natalie ) was very helpful and explained everything that is going to happen I felt she was really understanding of the situation

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Explained everything in detail. Reassured me in the kindest manner. A huge weight has been lifted of my mind. Don’t hesitate to use money wellness. Trust me you won’t regret it.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t thank money welness enough ❤️

I came to money wellness after having ballifs at my door and realising I had let it get too far and it was now out of my hands , my debt was swallowing me …. So i swallowed my pride and gave them all call , there was no judgement no criticism just compassion & comfort. They went through everything with me and 1 hour later I felt like a weight have been lifted , within 2 days of filling out my application for a DRO I have already started getting emails telling me that my accounts are being written off and closed down . And best of all to know that in 6 years I will have a completely fresh start to do things the right way this time and I can’t wait to see what the future holds when I don’t have the burden of all these debts tarnishing my name …. I couldn’t thank money wellness enough and I would recommend them to anyone who feels like debt is ruining their lives …. Trust me swallow that pride and reach out it will be the best decision you make 😊

16 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look