Money Wellness logo
Visit website

Money WellnessReviews 

4,403
•
TrustScore 5 out of 5

4.8

Credit Counseling Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,487 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, patience, and non-judgmental approach, which made them feel at ease and confident. Many people highlight the exceptional customer service, noting that advisors are very helpful, understanding, and explain everything clearly, making complex processes easy to comprehend. The overall service is frequently described as amazing, efficient, and highly recommended, with many feeling a significant reduction in stress and anxiety after engaging with the company. However, some customers also noted significant issues with contacting the company, reporting difficulties getting through on the phone, unanswered calls, and unreturned messages. A few other people also felt that the service was poor, citing missed appointments, incorrect information, and a lack of follow-through, which caused considerable distress and frustration.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, understanding,... See more

Customer service

People report positive experiences with customer service, highlighting the kindness, understanding, and... See more

Service

Reviewers mention positive feedback about service, with many expressing high satisfaction and recommending it... See more

User experience

Customers had positive experiences with user experience, finding the process simple, straightforward, and... See more

Customer communications

Consumers find contact to be ambiguous, with many reporting significant difficulties reaching the company,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many thanks to Emma and all the team at Money wellness. I recently applied for a DRO and it got approved today. At first there was a issue with a few of my debts showing the wrong amounts as my credit... See more

Rated 5 out of 5 stars

Excellent service. Explained everything in detail. Reassured me in the kindest manner. A huge weight has been lifted of my mind. Don’t hesitate to use money wellness. Trust me you won’t regret it.

Rated 5 out of 5 stars

I needed to use these after getting into money trouble after losing my son. I was feeling emotional and embarrassed. They was very patient and gentle with me.

Rated 5 out of 5 stars

The whole experience was relaxed and non judge mental, I was so worried but they made it easy as long as you have all the info required from the start.

Company details

  1. Credit Counseling Service

Written by the company

We are on a mission to help everybody improve their finances. We are here to help solve your money worries with free, clear and impartial advice.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,403)

1,488 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service from a great organisation

I was incredibly anxious about the process, I had left it a long time to start.
I needn’t have worried though, Money Wellness are brilliant. Particularly Sam, my advise. Sam immediately put me at ease. They listened carefully to everything I said, gave me the best advice. Most of all, Sam was incredibly empathetic which made the process easy, something I had not anticipated. The world needs more Sams.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I had never heard of money wellness…

I had never heard of money wellness before until someone i know mentioned it and told how much it had helped them with there debts they then recommended me to get in touch aswell and its the best thing I've ever done having a DRO has helped me so much with all my debts and everyone I've spoken too in regards to the debt relief order have been so understanding and helpful I feel like a big weight has been lifted off my shoulders with not having to worry now definitely recommend

5 February 2026
Unprompted review
Rated 5 out of 5 stars

1000/10 Stars

There aren't enough words to explain the gratitude that I feel towards the. At the beginning, I was a little bit like, oh, you guys are killing me with a constant phone calls. And the constant sending of evidence and all this kind of stuff, because I'm having treatment, I didn't have the energy. And I am just so grateful that they were persistent. And they did force me to be proactive about my situation. And thank God, because they saved my life. They saved me 1000/10! Every disabled patient of mines struggling financially has already been referred.

26 March 2026
Unprompted review
Rated 3 out of 5 stars

Confused and extreme anxiety due to my…

Confused and extreme anxiety due to my dementia and ADHD.
Unable to get information regarding whether my benefits are included in this process or if I have to contact them personally

3 March 2026
Unprompted review
Money Wellness logo

Reply from Money Wellness

Hi Pascal.

Thanks for taking the time to leave your review. We're sorry to hear how you've been left feeling.

We will be in contact with you to clarify the benefits information and explain whether you need to contact them.

We'll make sure you have clear, simple guidance and support throughout to reduce the confusion and stress you're experiencing.

Thanks,
Money Wellness

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look