Moneyfarm Reviews 

Great managed investment returns and the platform is very user friendly

I have great respect for Money Farm as they always keep me informed of any changes in my portfolio.

I have always thought the individual and corporate communications have been good. There is always timely comment or update reflecting global events.
I have always experienced a steady growth in my investment which does provide a degree of comfort and confidence in those managing it

Excellent service, always someone on the end of the phone to speak to, reasonable steady performance, although costs could be cheaper. Ideal for beginner investor.

Very transparent and fair pricing, app is very user friendly

I have been having a review with Maxim, who explains things very well.
Friendly and knowledgeable. Very informative.
Website too, is excellent for what I need.
Great to have humans answering the phone too!

The whole experience with Moneyfarm has been 1st class. From moment I open a n account and spoke to 2 advisors who I felt were genuinely interested in giving me all the information I needed to make the best decisions, to now. Where I can exactly what and how and where my money is at all times.
Would recommend anyone who wants to save either for a dream purchase or money for a rainy day. Brilliant.

Performance has been good telephone support easily accessible and fees relatively low

My dealings with Moneyfarm have been so disappointing. I have been waiting since 13th May 2026 to have my Cash Isa transferred to another provider. The money has been ready for transfer since the 11th May. Communication has been poor& even after several phone calls, and emails the situation is still not resolved.
I have read the reply to the above review from Moneyfarm. I am still waiting for my Cash Isa to be transferred out, and as of today (16.6.26) this has still not happened. Having read reviews from other savers, it seems that this is a common issue. Which is a poor reflection on yourselves as an organisation.

Very good customer service..available on the phone.. not a faceless website. Had no problems or issues at all in monetary transactions. Excellent experience. And very good investment returns.

I have never felt on top of my finances until I started using Moneyfarm. I transferred my pension to MF, and also have a cash ISA and stock ISA. My money has grown way more than I expected, the UI is super easy to use, I like the newsletter and my account manager Vee is proactive and helpful.

Highly recommend.

Please do not trust them with any of your money. I opened a cash ISA and have tried to withdraw funds since 1st June, I have had excuse after excuse, and as of today, I still do not have my money. I have given them until 12pm today to have my money available, or I will be seeking legal redress. Accepting my money and then not giving me access is tantamount to theft!

Don’t trust this company. Despite numerous emails to them they never respond.

I am a Moneyfarm customer and persuaded our son to open a Junior ISA with Moneyfarm
How I regret that
When I try to deposit money in the JISA it ends up in my account
I have been trying to get this resolved for over a month
There's obviously a system problem in Moneyfarm
So be careful

Easy, good performance, no need to know nothing about finance, good staff

Started well, awful at keeping g in contact even worse when you want to move your money elsewhere!

Opened a SIPP, despite providing a selfie and passport details and proof of address I was asked for a bank statement. This was sent on the 21st of May. Between now and then I have phoned Moneyfarm 3 times asking for an update.

They apologise and state the verification team are very busy, they might be but so am I and I don't want to wait any longer with no sign of a resolution. My frustration was increased by the fact that wife opened one at the same time and was asked for nothing, no passport, no selfie and no statement.

Usually companies are keen to get your money so I hate to imagine that if takes three weeks to open an account that was never actually opened, how long it would it take to fix a problem.

I have opened an account with AJ Bell now, took 5 minutes and they haven't asked for anything.

Both of these companies were recommended by MSE but AJ Bell seems to be a lot easier to open an account with.

Really good performance and rebalance of portfolio when markets change

My phone is answered every time and the lady on the other end is very polite and patient explaining everything.