Anna P rescued me and followed through with her promise to rectify what was a pending disaster. Anna communicated her intentions, kept me up to speed and notified me of her up and coming a/l giving... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Very happy with my investment within MF but a few years ago we appointed a local financial advisor to help guide us through investments and trusts and the like. We are extremely happy with the advice... See more
Company replied
I enjoy the regular financial blogs. Offered regular contact with a personal advisor. Regular review and movement of portfolio to keep investment in risk parameters. A bit disappointed that cash ISA h... See more
Company replied
Hi i opened an account with revolute and have not yet received the £20 I did use the link in your news ketter Thank margaret Letham
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Company details
About Moneyfarm
Written by the company
Moneyfarm is a digital wealth manager that supports you with expert-managed portfolios and DIY investing options. Whether through ISAs, pensions or general investment accounts, our platform adapts to your goals. By combining smart technology with human insight, we make it simple to grow and protect your wealth—with confidence and peace of mind.
Moneyfarm è la piattaforma di investimento digitale che rende gli investimenti semplici, accessibili e adatti alle tue esigenze. Ti affianchiamo con soluzioni personalizzate: dai portafogli gestiti al conto titoli, ai piani pensione e assicurativi. Coniugando tecnologia avanzata e supporto umano, ti guidiamo in ogni momento, per aiutarti a costruire un futuro sereno per te e la tua famiglia.
Contact info
90-92 Pentonville Rd, London, N1 9HS, London, United Kingdom
- 0203 745 6990
- support@moneyfarm.com
- moneyfarm.com
4.1
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Really good performance and rebalance…
Really good performance and rebalance of portfolio when markets change
7 June 2026
My phone is answered every time and the…
My phone is answered every time and the lady on the other end is very polite and patient explaining everything.
4 June 2026
Simple and straightforward to deal…
Simple and straightforward to deal with, good app and customer service.
6 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Thieves
After receiving my £10,000 into a Stocks and Shares ISA, they then proceeded to close the account and refuse to return the money. The financial Ombudsman is now having to get involved. Liars, cheats, frauds. Despicable company that must be avoided. Awful.
15 May 2026
Unprompted review
Reply from Moneyfarm
Thank you for your feedback. We appreciate your views, although I must add that as a regulated firm, by the FCA, we do not hold onto customers investments if they wish them returned. We do however have to abide by the rules and requirements set by the FCA when returning client money. Please contact us @ trustpilot@moneyfarm.com and we will look in to your concerns.
Regards
Moneyfarm team
More money to invest and the perfect investing experience.
The bottom line with any investment company is, "Are your investments doing well?". If they are then you can forgive the company being less than perfect in other areas. However, with Moneyfarm you dont need to compromise. Their investment skills are first class leading to superb returns but their customer service is excellent too. Any questions you have are answered in detail, personal to you and promptly. I didn't expect the level of management to be so good and as a result I would never go to a financial advisor again for investment advice. Moneyfarm offers a superb personal investment experience at a fraction of the cost of seeing a financial advisor with your portfolios regularly reviewed and tailored to current market trends. You'll get a brilliant service, thorough, tailored advice and more money to invest.
6 June 2026
Reply from Moneyfarm
We are so happy to hear that our investment skills and customer service have met your expectations, leading to a brilliant experience. We truly appreciate your kind words and positive feedback. Thank you for choosing us!
Regards
Moneyfarm team
Found Moneyfarm easy to deal with
Found Moneyfarm easy to deal with. after investing in there cash isa i received a call from one of the managers. leaving his contact name and number should i require any further assistance. The only reason i have transfered my isa was for a better rate.but they where helpful there too.thanks K Williams
7 June 2026
Reply from Moneyfarm
We are delighted to hear you found our service easy to deal with and appreciated the proactive call from our manager. We always aim to be helpful, and we are glad we could assist even with your transfer for a better rate. Thank you for your kind words.
Regards
Moneyfarm team
Pretty poor from moneyfarm refusing to…
Pretty poor from moneyfarm refusing to transfer my history form to Fidelity? Phone calls yielded nothing!! Hoping this gets your attention.
28 May 2026
Unprompted review
Reply from Moneyfarm
We are sorry to hear about the difficulty you experienced with the transfer. We understand your frustration, please contact us @ trustpilot@moneyfarm.com and we will look into this for you
Regards
Moneyfarm team
Very easy to use and good investment…
Very easy to use and good investment choices yielding a nice return.
6 June 2026
Reply from Moneyfarm
We're so glad to hear you find our platform easy to use and that our investment choices are yielding great returns for you! Thank you for your positive feedback.
Regards
Moneyfarm team
I was sceptical at first but…………
I was sceptical at first, but the longer I leave my ISA with them, it’s growing! So, I heartily recommend Moneyfarm as a safe a place to generate a steady interest . Ask
Me again in 5 years!
6 June 2026
Reply from Moneyfarm
We're so glad to hear your ISA is growing and that you recommend us! We appreciate your trust and look forward to hearing from you in 5 years!
Regards
Moneyfarm team
Very easy to use app
Very easy to use app. Great customer service and regular updates on investments and performance. Plus returns are very good
5 June 2026
Was easy to open an ISA with them and…
Was easy to open an ISA with them and has become easier to track now that the ISA has become part of the standard eToro app instead of a separate app.
Also offered a cashback incentive when I opened the ISA.
5 June 2026
Very intuiative app
Very intuiative app. Easy to understand investment options. Pretty straightforwards to withdraw funds; function could be made more obvious on dashboard. Charges and trades are clear. With all investment platforms, would be great if lower charges
5 June 2026
Absolutely disgusting delay on a ISA transfer…
Absolutely disgusting on a ISA transfer communication is so poor and when they say it will happen it doesn't. The ISA transfer company has also been ignored this really is not good enough.
It appears to me they are quick to take your money but words fail me when you want to move your money to another provider which is a right you have !!’
How can a company get away with this.
Wouldn’t recommend to anyone.
Compensation is certainly deserved !!
Please beware !!! I’ve never had such poor customer services, communication non existent to poor, and delivery of service poor.
4 June 2026
Unprompted review
Reply from Moneyfarm
Hello there,
Thank you for taking the time to leave your review and share your experience.
We are very sorry to hear about the difficulties you have encountered with your ISA transfer and the level of communication you have received. We understand how frustrating delays and uncertainty can be, particularly when transferring your investments to another provider.
We take feedback such as yours seriously, as it helps us identify where we can improve both our processes and our customer experience. We would like the opportunity to investigate this matter further and better understand what has happened in your case.
Unfortunately, we have been unable to identify your account from this review. We have sent you a request for further information and would appreciate it if you could respond so that we can look into this for you as quickly as possible. Alternatively, you can contact us directly on trustpilot@moneyfarm.com
We are committed to reviewing your concerns thoroughly and working towards a resolution.
Kind regards,
The Moneyfarm Team
Dreadful business. Shirks responsibility. Not interested in making things right for customers
Dreadful business.
Messed up transferring my money into a pension account and has since offered my £200 in compensation for the several thousands (>£10k) that it has cost me.
Technology clearly doesn't work. Despite speaking to their team about 5/6 times they still were unable to allocate my funds to my pension on time.
Have since blamed the error on not being able to "automatically allocate" money into the fund despite me speaking to them several times before the end of the tax year and knowing exactly what I wanted to achieve.
Hiding behind pathetic excuses and not interested in making this right for a customer. It would be refreshing if they would hold up their hands when a clear error has been made, but instead they would rather push the financial loss onto me.
Dreadful business to deal with.
3 June 2026
Unprompted review
Reply from Moneyfarm
Hello Phil,
Thank you for taking the time to share your feedback with us. We genuinely appreciate all feedback, as it helps us identify where we can improve our service and better support our clients.
We're very sorry to hear about your experience and understand your frustration regarding the issues you have raised. We recognise that this has not been the experience you expected, particularly when dealing with something as important as your pension.
I can see that we have received your recent response, and and this is currently with the Head of our department so that the matter can continue to be reviewed and investigated thoroughly.
We are committed to ensuring that all aspects of your concerns are carefully considered.
Thank you again for bringing this to our attention. We appreciate your patience while we continue our investigation, and we are sorry for the inconvenience and disappointment this situation has caused.
Kind regards,
The Moneyfarm Team
Money Thieves
For nearly two months I have been trying to withdraw my money from Money Farm without any success …. They are nothing but a bunch of thieves who refuse to give back my money at every request !
Avoid this company at all costs !!!
3 June 2026
Unprompted review
Reply from Moneyfarm
Hello Marc,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and understand how frustrating this situation must be.
After reviewing your account, we can see that our team has previously contacted you regarding your withdrawal request. We would like to continue working with you to resolve this matter, so we will be sending you a further email shortly with additional information and assistance.
We appreciate your patience and thank you again for bringing your concerns to our attention. Your feedback is important to us, and we are committed to helping you reach a resolution.
Kind regards,
The Moneyfarm Team
Cannot recommend, very poor communication
I will never use or recommend Moneyfarm due to its unbelievably poor communication and customer service.
An ISA transfer request that was delayed because of Moneyfarm's own clerical error was left unresolved for more than two months, with virtually no meaningful progress made, leading me to cancel it altogether. Throughout this process, communication has been consistently inadequate. Each email went unanswered for a week, leaving me completely in the dark.
When I attempted to resolve matters by phone, I was assured that I would receive a callback on a Saturday. Instead, I received an email the following week informing me that they do not work Saturdays. This perfectly sums up the level of organisation and customer care on display.
The lack of coordination between staff is equally concerning. The employee answering calls appeared to have no knowledge of the employees corresponding by email, creating the impression that different parts of the company operate in complete isolation from one another. There seems to be no ownership of issues, no accountability, and no effective internal communication.
When dealing with people's investments and savings, these standards are simply unacceptable. Based on my experience, I would strongly advise others to think carefully before trusting a company that appears to be managed in such a disorganised and inefficient manner.
26 May 2026
Unprompted review
Reply from Moneyfarm
Hello there,
Thank you for taking the time to share your experience with us.
We sincerely appreciate your honest feedback, although we are very sorry to hear about the difficulties you encountered during your ISA transfer.
From what you have described, the delays, lack of communication, and inconsistent information you received fell well below the standard of service we aim to provide.
We understand how frustrating and disappointing this must have been, particularly when dealing with your investments and savings.
Please accept our sincere apologies for the inconvenience and concern this situation has caused.
We take your comments very seriously and fully acknowledge that we need to do better.
The issues you have highlighted regarding communication, ownership of your case, and coordination between teams are not reflective of the experience we want our customers to have.
We will be investigating this matter thoroughly to understand where we fell short and to help prevent similar situations from occurring in the future.
Unfortunately, we have been unable to identify your account from your review alone. We have therefore sent a request for further information so that we can locate your account and carry out a full investigation into what happened.
Once we receive these details, we will review your case as a priority.
Alternatively, you are welcome to contact us directly via email at trustpilot@moneyfarm.com, and we will be happy to assist further.
Thank you again for bringing this to our attention.
We are truly sorry for your experience and appreciate the opportunity to investigate and learn from your feedback.
Kind regards,
The Moneyfarm Team
When ever I have had a problem
When ever I have had a problem, you have always been on hand to help with my problem, and you have always sorted it. Makes for a safe place for me to invest.
30 May 2026
Reply from Moneyfarm
Thank you so much for your wonderful 5-star review. We are delighted to hear about your positive experience with Moneyfarm.
Providing helpful and reliable support is incredibly important to us, so it's great to know that our team has been able to assist you whenever you've needed help. We're especially pleased to hear that this has helped you feel confident and secure in your investment journey with us.
Thank you for your kind words and for placing your trust in Moneyfarm. We look forward to continuing to support you in the future.
Kind regards,
The Moneyfarm Team
1-star is the lowest rating Trustpilot…
1-star is the lowest rating Trustpilot allows, but if I could give Moneyfarm's Cash ISA a -1 star, I would.
I opened this ISA through eToro because I've always had a positive experience with their platform. Unfortunately, my experience with Moneyfarm has been extremely disappointing.
The issues started with slow deposit processing, inaccurate investment statistics, and poor customer service. The biggest problem, however, has been trying to withdraw my own money. What should have been a simple process turned into weeks of delays, repeated verification requests, conflicting information from customer service agents, and multiple failed withdrawal attempts.
On several occasions, I was told by different agents my funds would reach my bank account the next day, only for nothing to happen and the money to be reversed back into the Cash ISA account, up until this morning, I have not gotten my funds, which were first requested on 8th MAY, 2026.
For any financial platform, seemless withdrawals, accurate reporting, and good customer service are basic expectations. Sadly, Moneyfarm has fallen short in all of these areas.
I only wish I had read the reviews here before opening the account.
I tested both MoneyFarm and Trading 212 Cash ISAs (the whole experience for customers is easy; you won't even have to reach out to any customer service agent) unlike MoneyFarm Cash ISA, I will not advise anyone to open a Cash ISA with them.
28 May 2026
Unprompted review
Reply from Moneyfarm
Hello Ugochukwu,
Thank you for taking the time to leave a review and share your experience with us.
We're very sorry to hear about the difficulties you've encountered with your Cash ISA, particularly regarding the withdrawal process and the level of service you received.
We understand how frustrating this situation must have been, and we are disappointed that your experience has not met the standards we aim to provide.
Having reviewed your account, I can confirm that our Complaints Team is currently investigating the matter. They will be in touch with you directly to discuss your concerns in more detail and provide an update on the outcome of their review.
Please contact us on trustpilot@moneyfarm.com for further information.
Thank you for bringing this to our attention and for your patience while we look into this further.
Kind regards,
The moneyfarm team
Zero star
Zero star. I opened a Cash ISA transfer request and initiated a transfer request from another ISA provider to Moneyfarm. After Moneyfarm confirmed they had been working on the transfer, 3 weeks passed with no news, only for the other ISA provider to tell me they never received any request. I contacted Moneyfarm by email, they took a long time time to reply and had no idea what was going on, nor could they explain why no request had been made. Totally chaotic, clueless. I would not trust them with my money or their unprofessional service. AVOID.
29 May 2026
Unprompted review
Reply from Moneyfarm
Hello Wendy,
Thank you for taking the time to leave us a review. We truly appreciate your feedback and are very sorry to hear that your experience with Moneyfarm has not been a positive one so far.
We understand how frustrating delays and a lack of clear communication can be, especially when it comes to ISA transfers. Please accept our sincere apologies for the confusion and inconvenience caused.
I have looked into your case and can confirm that we have sent you an email with an update regarding your transfer request. We are also taking your feedback on board internally to help improve our processes and prevent similar issues from happening in the future.
Again, we are very sorry for your experience, and we appreciate you bringing this to our attention.
Kind regards,
The Moneyfarm team
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