Modern Loft Rooms UK 🇬🇧 Reviews 

In summer 2025 we commissioned Modern Loft Rooms to design and build a loft room – with bedroom and ensuite. We were keen to extend our property and MLR appeared to be the ideal fit with glowing reviews and years of experience. We were looking forward to a high quality build within time and budget.
Unfortunately, our experience quickly fell far short of any of our expectations. Right from the start the experience was dreadful. Our roof was removed in mid-December, causing two leaks into our property. Colin Mills and his team then announced that they were taking a two-three week Christmas break, leaving us with the leaky roof. We were to go onto have five leaks over one of the wettest ever winters.
The team were rude and lazy. They showed no respect for ourselves or our property. The project was progressing at a snail’s pace, yet they demanded more funds. Finally, after several weeks, little progress had been made and when we refused to part with any more money they threatened to damage our property. At this point we terminated the relationship and reported them to the police.
But, at least, we told ourselves that the quality of the work would be good. We believed that we were at the ‘second fix’ stage and it would be a straightforward task to find a building company to finish the work. Again, we were sadly mistaken.
After involving building control, surveyors, architect and builders we were horrified to find that the quality of the work undertaken was at best described as ‘amateur’. The architect’s plans had been ignored. Some of the worst aspects included:
• The bathroom had been tiled but not plumbed in
• There was no gas or electrical certification
• The steel beams on the roof were incorrectly fitted with no padstones
• The purlings had been cut short causing the roof to sag
• The original high quality roof slates had been replaced with cheap Spanish tiles
• The plasterwork and overall finish was of a very low quality
• The Velux windows were not actually Velux, as we had been told, but a much cheaper brand. They had been fitted in a way that contravenes conservation guidelines
Because the builders had not followed agreed architects plans, that we had originally signed off on, this limited the roof space meaning that headspace was tight.
We are now having to fund further building work to ensure that our house is made safe as well as completing the loft room. This has been a scary and expensive mistake and we would urge people to avoid Colin Mills and Modern Loft Rooms. This can be easier said than done though, as he routinely changes the name of his company, and has been also known to go by the name Karl/Carl rather than Colin. We have since seen Colin Mills appear in Rogue Traders pages on facebook and on MSE forum. Unfortunately the unregulated nature of the building trade means he gets away with it every time, therefore we strongly advise that Colin Mills must be avoided at all costs!

Dan and his team at modern loft rooms was great in there work especially for my mum who over 80 created more space within the house there work says it all and good communication throughout the project. We will definitely recommend. Thank you guys

Colin and his team created and installed a lovely bathroom with bath and spacious and accessable walk in shower for an elderly customer. The attention to detail was excellent and the quality of work carried out was to a very high standard.

Colin and his team did a great job of creating a completely new bathroom with walk in shower made accessible for an older person to use in comfort. It was a very challenging project in an old property with limited space. Colin went out of his way to complete the installation and gave helpful advice to guide us through the project.

GOODAFTERNOON. I HOPE YOUR WELL?? NO! ANSWER FROM YESTERDAY THEN. OR HAVE YOU MOVED TO A NEW SITE.

Colin Miles of Modern Loft Rooms came after a request to build a double garage at the bottom of our garden - the garage eventually turned into an office and out-house thanks to his advice and design comments.

The build was competitively priced by Colin Miles of Modern Loft Rooms and after seeing several different companies I chose Colin Miles’ company due to instantly getting on with him, the fair price and the ideas he brought to the job, which were lacking in the other companies interviewed.

After 8 weeks of building and then decorating the outhouse which consists of under floor heated wooden floor boards, two Skylights - cladding and rendered on the inside and out, along with electricity/power - we are very pleased with the final results which has added another dimension, as well as considerable value to our home.

Colin and team were professional and courteous throughout the process not only to my family but also to the neighbours.

Myself and family sincerely wish Colin and his team all the best who in our opinion are true masters of their craft.

The performance of the Loft team and their experience to manage such a large project is outstanding and so quick in what they do they went a mile and more for my family. Colin and his team opened so many ideas that we never thought of so thank you so much to Modern Loft Rooms.

The design for our build was great giving us updated progress throughout the build and a good understanding in exactly what we was getting including an affordable an affordable price that helped us especially having 3 children so thank you so much!

Brilliant experience with modern loft rooms from the start till end giving us a great team and completed our Loft conversion and internal works. The team was very polite very well mannered and compassionate in their work giving us more than we expected.

Great service from Modern Loft rooms and the team undertaking our project in their hands and completing everything on time and on budget, the team was dedicated to each project that was given given 100% in their workmanship very happy and would definitely recommend!

Despite early good will, Colin and Modern Loft Rooms provided an inadequate and careless service. He undertook to remove an asbestos garage roof, replace it with a new corrugated roof and provide us with certificates of safe asbestos disposal. The work was carried out over two or three days at a cost to us of approximately £3500. Colin had subcontracted the waste disposal to another firm (who were paid in advance). However, communication between the two companies was hopeless. The waste company sent a ‘man with a van’ who first arrived before the asbestos was ready for collection. It was almost three weeks before he returned, but then refused to remove it on the grounds that it was too heavy (despite having been sent photographs previously). After repeated prompting from us, Colin said he would collect it himself and arrange separate disposal. It duly disappeared soon after, but no certificates of safe disposal were ever provided.
Three months later, the new roof became badly warped and distorted, enabling water to collect and pool. It is clearly not fit for purpose. Colin was informed and was sent photographs six months ago. He accepted there was a serious problem, saying he could see what was wrong, and promising to come and fix it. He has promised to attend to take care of it on at least ten occasions, always only after constant cajoling, but has never actually showed up to do the job. He offers no explanation and when pressed afterwards claims variously that he is short of staff, short of money, has been ill, had a family bereavement and that it was raining. After six months, we have been obliged (at great cost) to make alternative arrangements.
This is tradesmanship at its worst and he really should be stopped. We have informed him that we will take him to trading standards, but he said this was ‘blackmailing’ and we should ‘trust’ him, promising again to fix it, claiming it was not his ‘fault’ but the suppliers. There has been no progress whatsoever. We are in our late seventies and find his approach neglectful and deeply distressing.
ADDITIONAL INFORMATION: The contract was embodied in Modern Loft Rooms Invoice Number 182 dated 31 August 2023 for £3510.00 for removal of asbestos garage roof and to supply and fit corrugated sheet roof. The bill was paid in full on 4 Sept 2023 to bank account nominated on the invoice.
This invoice shows that the company took over £3500 of our money for a roof that lasted barely three months. Their suggestion that they were not involved is untrue. I politely appeal to the Trustpilot QA team to ensure the speedy removal of this untruth.

found colin and his team very good workers when i had my garage roof renewed, nothing was to much trouble and cleared up after job was done..

Modern loft rooms team build a double storey extension in Walthamstow for us which involved knocking down the existing ground floor bathroom and replacing it with kitchen extension and bathroom on the first floor. Team were very professional and knowledgeable (comes with experience of many years for sure!) and built to a very good standard and within our budget consulting with us regularly on any issues that arose. We have had some challenges along the way due to how the house was originally built but Colin and the team helped us through everything and accomodated our requests without a problem. We love our new spaces now that the built has been completed and would definitely recommend the Modern loft rooms. If you are looking for builders with experience definitely consider Modern loft rooms as your choice.

Colin and Johnny completed a Velux loft conversion creating 2 rooms and a bathroom. They were always polite and made us feel very comfortable whilst in our home. Nothing was too much for them adding on extras they were always happy to help. We are over the moon with the work and would highly recommend them.

Modern Loftrooms recently completed our velux loft conversion. Colin, Johnny and Matt were polite, professional and supportive throughout. We are very happy with the results and would use them again. We will be recommending them to others in the future. Thanks again to Colin and the team.

Very professional and friendly. They finished our project on budget and fairy quickly.

Must say very professional in there work we had so much work done and the team was outstanding from start to finish. The loft conversion looks great with so much more space for my kids.
Would definitely recommend this company

Would highly recommend Modern Lofts. They have done an outstanding job with our loft room extension. Each room they made has been finished to a very high specification. The guys at modern lofts were all very polite and kept the house nice and tidy and always kept us up to date on the build. I would highly recommend them and we will definitely look to use then again in the future. The finished build is just brilliant. Great job by Modern Lofts.

Fantastic service. The team were very nice and professional. I highly recommend them again. As a person I am - I do asks a lot of questions 😅 but they treated me with kindness, respect and made me feel confident from the beginning till end that I made a great decision to get my mother loft done. Thank you so much guys 👍 great team.

We chose Colin and the team after getting several quotes, they weren’t the cheapest quote but from the outset they were confident about how they could achieve our ideas and what we wanted as it was a non-standard loft design we wanted so we felt confident and they certainly didn’t let us down.
They worked tirelessly to achieve our vision and nothing was too much trouble from the pocket doors, false wall hiding the en-suite and additional windows to add light.
In addition and what has really made the difference has been the after care. There were a few issues that needed addressing, normal in any building job, even months after as little things came up they have returned with no questions and sorted things out. We are planning more work and will not hesitate to use Colin and his family again.