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Rated 1 out of 5 stars

We are human beings who hope for contact and connection. I was looking forward to some help for my stress, anxiety and depression. Instead mindbloom caused more anxiety and depression. I am a... See more

Rated 5 out of 5 stars

Great deal of help, way better if you can get your regular therapist to agree to let you dose while in their office/practice. Psychedelic Assisted Psychotherapy is only meant to be a tool to be combin... See more

Rated 5 out of 5 stars

Im experiencing life challenges and lets just say Mindbloom went above and beyond to support me. The most amazing experiences as they relate to RESETTING the mind. No vacation. No day spa can RECHARGE... See more

Rated 5 out of 5 stars

This is helpful. A gentle introduction into medicine that deeply relaxes the body and you will always feel in control. No negative thoughts or feelings can harm you as you relax and listen to the mind... See more

4.0

Great

TrustScore 4 out of 5

777 reviews

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Asks customers to review

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Replied to 23% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great deal of help

Great deal of help, way better if you can get your regular therapist to agree to let you dose while in their office/practice. Psychedelic Assisted Psychotherapy is only meant to be a tool to be combined with therapy, or is most effective when used with such. It's good for you either way about it, if you're a fit candidate. Maybe melt into yourself. Peace and love, please do well and treat yourself with love.

18 June 2025
Rated 5 out of 5 stars

Exactly what I needed!

Everything from the service/product itself to the interactions on the app and with the team have been wonderful! Exactly what I needed to help me in my journey, and with a superior level of client support :)

16 June 2025
Rated 5 out of 5 stars

Definitely 5 STARS

Definitely 5 STARS - this company goes above and beyond with support, tailoring your medication to fit your needs, check ups, groups and so much more than just “another” medication. I was on VA meds for years and now I’m almost to the point where I feel like I don’t need them which is HUGE!

2 June 2025
Rated 5 out of 5 stars

Mindbloom is an incredibly well…

Mindbloom is an incredibly well structured thorough and very supportive environment.
This is all very new to me and being able to experience it in the comfort of my own home is highly therapeutic.

7 June 2025
Rated 3 out of 5 stars

Mindbloom is fantastic but the shipping process is a complete nightmare

Mindbloom and their staff have been nothing but fantastic, the only issues have been with the shipping process, which have been plentiful and extremely frustrating. If they could coordinate the delivery of medications better, it would change the outcomes in my opinion, as the amount of frustration, effort and time spent simply to receive the medication has caused significant stress that was meant to be dealt with through this program. Just being completely honest in this review as it genuinely has made me second guess my choice.

8 June 2025
Mindbloom logo

Reply from Mindbloom

Hi Patrick,

Thank you for sharing your detailed feedback. Privacy rules generally prevent us from publicly discussing individual client experiences, so we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/).

We're truly grateful to hear that your experience with our team has been a positive one—your kind words about our team mean a lot to us.

At the same time, we sincerely regret any frustration caused by the shipping issues you’ve faced. We know how essential it is to receive your medication on time especially when you’re showing up for your mental health.

We’re actively working to improve our pharmacy coordination and communication to prevent situations like this from happening again. Your feedback is incredibly valuable in helping us do better.

If you need anything at all, please reach out to us directly at support@mindbloom.com.

Warmly,
Anna G.

Rated 3 out of 5 stars

Train and use licensed professionals

Branding, marketing, materials, and medicine are high quality. The guides were a massive disconnect. The only human interaction with the company and they seem undertrained and inexperienced. My guide left the company after my second session leaving me feeling stranded and on my own. The service would benefit greatly from licensed, trained and experienced therapists.

4 June 2025
Mindbloom logo

Reply from Mindbloom

Hi Russell,

Thank you for sharing your feedback. Privacy rules generally prevent us from publicly discussing individual client experiences, so we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/).

We’re truly sorry that your experience with your Guide left you feeling unsupported. That relationship is meant to be a steady and supportive part of the program, and we regret that your Guide’s departure left you feeling stranded.

Mindbloom Guides receive extensive training in ketamine therapy facilitation and integration, and many hold certifications in areas like trauma recovery, somatic techniques, and transformational coaching. They're selected not just for their expertise, but for their ability to provide compassionate, meaningful support throughout each step of the process.

Your feedback reinforces how essential consistency and connection are to healing—and we’re actively working to strengthen both across our care model.

If there's anything we can do to support you now, please don’t hesitate to reach out at support@mindbloom.com.

Warmly,
Anna G.

Rated 4 out of 5 stars

Need app improvements

My provider did a good job, helpful, knowledgeable.

The app really needs help. It is the only way to access Mindbloom now, so this is important. When I use the app, it is not clear what order to do things in, what can be skipped, how to make up missed recording of actions. What do you do if you complete a session without remembering to record it and have to make up the recording later? I wasn’t sure what “session” meant, thinking maybe it was with a mindfulness guide instead of the actual medicine dose. How is a “medical team checkin” different from a “video consult” An instruction sheet would be good, with definitions and a timeline. Right now my app shows “conclusion” after session 6, when I have paid for 18 sessions.

My clinician explained some of these things. Turns out that I didn’t need to talk to him before ordering the next vial of medication from the pharmacy, but that should be available in an instruction sheet or a transcript of the clinician visits, like almost all patient portals have now.

I like the program, but the interface needs help.

30 May 2025
Rated 1 out of 5 stars

No phone number available

I tried to get in touch with mindbloom by phone , but there’s absolutely no phone number available. How can a mental health clinic operate without a basic means of direct contact? This is extremely concerning and highly unprofessional.

29 May 2025
Unprompted review
Mindbloom logo

Reply from Mindbloom

Hi there,

Thank you so much for your feedback.

While we don’t offer phone support, our client support team is available 24/7 via email and chat through our website and app.

If you haven’t already, please don’t hesitate to reach out at support@mindbloom.com or through your client dashboard—we’d be happy to help.

Best,
Anna G.

Rated 1 out of 5 stars

The medication did not arrive on time and was not resolved easily

The medication did not ship in a week. Attempted to reach out and get it resolved. Had to reach out twice and was told it was an error and they didn’t have any answers as to when they would resolve the issue. This impacted my treatment schedule and the issue is still not resolved as I write this review. Feel frustrated and like it isn’t worth the aggravation, wish I hadn’t even bothered with a mail in service.

28 May 2025
Mindbloom logo

Reply from Mindbloom

Hi Wendy,

Thank you for sharing your experience. Privacy rules generally prevent us from publicly discussing individual client experiences, so we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/).

I’m truly sorry for the frustration this situation caused. We understand how important getting your medication delivered on time is, and we're sorry for the delay. It’s clear you didn’t receive the support we strive to deliver, and your feedback highlights areas where we need to do better. We’re actively working to prevent delays like this and improve communication moving forward.

Thank you again for your honest feedback — it helps us continue to improve the experience for you and others. If there's anything else we can help you with, please don't hesitate to connect with us at support@mindbloom.com.

Best,
Anna G.

Rated 5 out of 5 stars

Mindbloom support

I have a wonderful guide Chelsie who went through the treatment as well, that was a big deal for me. My clinician Russell is great, I feel very supported on my journey to have some control over my depression and PTSD. The app is a wonderful tool that makes everything vibe together nicely. It's organized and easy to follow the program. When my guide was unavailable, I had immediate support from Leo(mindbloom guide), that was helpful. There are benefits of ketamine therapy for someone like me who doesn't want anything more to do with traditional treatment for depression, which hasn't worked in the past, I don't want to mess with endless pills with side effects and be a guinea pig. I did that for years. Mindbloom is slowly but surely moving my journey to treat depression and PTSD in the right direction, with awesome support and guidance.

28 May 2025
Rated 5 out of 5 stars

The whole experience

The whole experience, so far, has been impressive. Mindbloom is well developed with the needs of their clients in mind. From the nurse practitioner, to my coach, and the integration circle facilitators, each person has been positive, supportive, encouraging, professional, and organized. The app is easy to use. The shipping has been easy. All steps have been coordinated and communicated well, so I haven't felt overwhelmed or confused as to what I am supposed to do, or when, relative to my prescribed treatment plan. I am experiencing some relief from my symptoms, as well as gaining major insights about what has been holding me back. I would absolutely recommend Mindbloom to others.

25 May 2025
Rated 5 out of 5 stars

Helpful to have this company offer this…

Helpful to have this company offer this therapeutic experience at home, I’m grateful to have it. I’ve done ketamine therapy in clinic before which was amazing. Doing it from the comfort of my peaceful space without the worry of getting a ride home is even better. I’m only 3 sessions in with Mindbloom
But they get better every time.

24 May 2025
Rated 4 out of 5 stars

the guidance you receive is great

I believe the guidance you received and the counseling are the most helpful part of the treatment in which other more mainstream in person facilities seem to leave out of their treatment altogether.other than the nastiness of the medication there is not much to complain about...all in all a great product, and they even accept your hsa/fsa card so I give it a 4 out of 5

22 May 2025
Rated 5 out of 5 stars

Wish I had found this years ago!

Between the incorporation of easy-to-use technology, experienced guides, and medicine shipped right to my door. Mindbloom has been amazing to work with. Additionally, this experience has had an exceptionally positive impact on my mental health and my life. So much so, that I've been telling anyone who will listen about what it has done for me.

8 May 2025

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