I had the pleasure of being assisted by Ritu at the Blackpool branch in trying power chairs & she is the sole reason I chose to purchase the chair through Millercare rather than purchase online.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff at the Warrington store were absolutely amazing! From the very first phone call through to our visit in store, the service was exceptional. They had a variety of wheelchairs ready for m... See more
Company replied
Julia was absolutely excellent – warm, welcoming, and incredibly helpful. We had a lovely chat, and she even offered me a cup of tea, which was such a thoughtful touch. She took the time to listen and... See more
Company replied
We first went to the store on Crabtree street Della was wonderful showing us all the recliners, but she hadn’t got the 4 motor ones. We went to the shop in Oswaldtwistle where they have a good range e... See more
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Company details
Written by the company
Specialist of mobility, disability and healthcare products. Incontinence Solutions, Wheelchairs, Stairlifts, Mobility Scooters, Adjustable Beds and Bathlifts.
Contact info
Millercare Service Centre Alexander House 38 Churchill Way, BB9 6RT, Lancashire, United Kingdom
- 0800 6528533
- contact@millercare.co.uk
- millercare.co.uk
4.9
Excellent
366 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I am a permanent crutches user
I am a permanent crutches user , I found it difficult to find ferrules for the ends . I nipped in the millercare shop today, and spoke to Julia. She was so very helpful and got me the correct size first time for my crutches . She was so polite and we had a lovely chat. I sometimes have slight anxiety in shops I don’t visit regularly, but could honestly say I could go to that shop alone knowing Julia was withered to help ! Thank you!!
23 September 2025
Unprompted review
Reply from Millercare
Dear Caroline,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia was so very helpful and polite whilst assisting you with some crutches. We will pass on your kind words to the Heywood team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Excellent Service
Julia was absolutely excellent – warm, welcoming, and incredibly helpful. We had a lovely chat, and she even offered me a cup of tea, which was such a thoughtful touch. She took the time to listen and recommended the right incontinence products with genuine care and understanding. Her warm and sympathetic manner made all the difference. Please do pass on my sincere thanks. I’ll definitely be back next time I’m in the area!
19 September 2025
Unprompted review
Reply from Millercare
Dear Adam,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia was warm, welcoming, helpful and provided such an excellent experience whilst assisting you with the right mobility aids. We will pass on your kind words to the Heywood team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Dan came out to fix my scooter as i had…
Dan came out to fix my scooter as i had driven over a thorn. Dan took great care, took attention to detail and even gave my scooter a clean making it look brand new. Thanks Dan
12 September 2025
Unprompted review
Reply from Millercare
Dear Danielle,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dan fixed your mobility scooter which had a thorn in the tyre and then provided a clean making it look brand new. We will pass on your kind words to the Service team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Tom came to service my Alerta walker…
Tom came to service my Alerta walker and again he’s done a thoroughly good job. First met him when he did my scooter and was very impressed with him so asked for him again
He is such a nice young man.
12 September 2025
Unprompted review
Reply from Millercare
Dear Odarka,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Tom was such a nice young man whilst he serviced your Alerta walker. We will pass on your kind words to the Service team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Julie in Heywood was so helpful when…
Julie in Heywood was so helpful when buying a table
8 September 2025
Unprompted review
Reply from Millercare
Dear Emma,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia was so helpful whilst assisting you with a table. We will pass on your kind words to the Heywood team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Wholeheartedly recommend this business
I took my dad to Millercare on Preston New Road in Blackpool for a mobility scooter. The staff were all brilliant, especially Ritu who was so kind and patient with Dad. Ritu and Rick delivered the scooter this morning and were really hepful. Dad is thrilled with his scooter and it was a great price too. I wholehearedly recommend this business, thank you.
5 September 2025
Unprompted review
Reply from Millercare
Dear Kate,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Blackpool branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you and your dad attended the Blackpool branch with all the staff being brilliant especially Ritu. We will pass on your kind words to the Blackpool team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
The customer service is excellent
The customer service is very professional items delivered and set up with politeness and care
4 September 2025
Unprompted review
Reply from Millercare
Dear Joan,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with us. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how the customer service has been very professional and the setup was with politeness and care. We will pass on your kind words to the team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Very Professional Service
Excellent, professional and knowledgable service provided.
16 August 2025
Unprompted review
Reply from Millercare
Dear Dac,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with us. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how the team have been so excellent, professional and knowledgeable. We will pass on your kind words to the team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
We ordered a Stannah stairlift
We ordered a Stannah stairlift. It came on exactly the day required and was fitted expertly by 2 very nice men in just over an hour.
8 August 2025
Unprompted review
Reply from Millercare
Dear Jean,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with us. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you ordered a Stannah stairlift and it came on the exact same day with our stairlift installation team being very nice. We will pass on your kind words to the team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Amazing service safed are holiday
Amazing service safed are holiday. You could tell she was knowledgeable. So kind
23 August 2025
Unprompted review
Reply from Millercare
Dear Skye,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with us. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you received such amazing service that saved your holiday. We will pass on your kind words to the team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Thank you Millercare
Julia @ the Heywood shop was very helpful with me & my Mum.
She demonstrated the mobility scooters and let my Mum try them out in the shop.
She reassured her and gave her the confidence to make the decision to buy one, all our questions were answered professionally with care and understanding of my Mum’s needs.
Thank you for all your help
22 August 2025
Unprompted review
Reply from Millercare
Dear Selina,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia was very helpful, understanding and caring with you and your mum whilst assisting with a mobility scooter, answering questions and providing reassurance throughout. We will pass on your kind words to the Heywood team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Thank you so much Julia
Thank you so much Julia, at the Heywood Miilercare shop, with sorting out support for my elderly parents.
19 August 2025
Unprompted review
Reply from Millercare
Dear Richard,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia assisted your elderly parents. We will pass on your kind words to the Heywood team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
The sales assistant Joanne at Oldham…
The sales assistant Joanne at Oldham was very pleasant and helpful I would recommend this company to anyone.we were very happy with the Rollator, thankyou again Joanne. Mr and Mrs Humphreys.
11 August 2025
Unprompted review
Reply from Millercare
Dear Mrs O'Humpreys,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oldham branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Joanne was very pleasant and helpful whilst assisting you with a rollator. We will pass on your kind words to the Oldham team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Heywood branch
Visited the Heywood branch for a walking frame for my mum on Friday 8 August,There is plenty accessible parking and even though the shop was quite busy the assistant Julia was extremely knowledgeable and helpful would definitely recommend this store
8 August 2025
Unprompted review
Reply from Millercare
Dear Tracey,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia was extremely knowledgeable and helpful whilst assisting you with a walking frame for your mum. We will pass on your kind words to the Heywood team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Reply from Millercare
Dear Leslie,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Blackpool branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how the staff have been very knowledgeable and helpful. We will pass on your kind words to the Blackpool team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Lucy
The sales assistant, Lucy was extremely helpful in advising on a motorised wheelchair for my brother. To say Lucy went the extra mile would be an understatement, she went above and beyond in ensuring a quality service was provided. The level of care and understanding was exceptional. Thank you Lucy!
7 August 2025
Unprompted review
Reply from Millercare
Dear Lucy,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Blackburn branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Lucy was extremely helpful in advising your brother on powerchairs and she went above and beyond with the quality of service provided throughout. We will pass on your kind words to the Blackburn team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Appalling service not fit for purpose
Appalling service! I have never encountered such poor customer experience.. ever. Had my husband's scooter 7 weeks and have spent most of my time chasing the company for updates, yet they are quick to take your money for repairs. Absolutely appalled at the lack of empathy shown.. my husband has had to travel abroad without his scooter and had to pay for the hire costs due to Millercare still not being able to complete the job despite us telling them 3 weeks prior to them taking it we would need it back for the holidays. We are now some 7 weeks later still without a scooter with no assurances that it will be ready for my husband for next week despite me advising customer service staff he has upcoming apoiintments at the hospital. Shoddy poor service and not what we expected at all. We used Millercare due to their glowing reviews! Well they have proved to be completely inept in our case and if I could award zero stars I would.
UPDATE. After having the issues raised prompty dealt with by Neil and also a better understanding of the issues with the Manufacturer we were kept in the loop at all times. I have been impressed with the pro active approach following raising my issues. 9 weeks later we now have a fully functioning scooter back. Thank you Neil for you support and hope that the previous issues we raised with regards to keeping customers up to speed at regular intervals can now be put in place to meet the customer experience you pride yourselves on. Thank you again.
30 July 2025
Unprompted review
Reply from Millercare
Hi Michelle,
Thank you for taking the time to speak with our Customer Resolutions Manager, Neil, earlier today and for explaining the situation in more detail.
We’re pleased to hear that, following Neil’s intervention and a clearer understanding of the manufacturer issues, you felt more informed and supported throughout the remainder of the process. We’re glad your scooter is now fully functioning again and that you’ve been impressed with the proactive approach taken to resolve matters.
Your suggestion regarding more regular customer updates has been noted, and we will work to put this in place so that we can meet — and exceed — the level of service we aim to provide.
Thank you again for your patience and for giving us the opportunity to put things right.
Your feedback has been shared internally so we can improve our service and avoid situations like this in the future. Thank you for bringing this to our attention.
Kind regards,
Millercare Customer Service Team
best team around!
Came in yesterday to look for a collapsible wheelchair for my granddad who is quite immobile due to a stroke. I can happily say that we had the best experience at milllercare southport. There was a lovely man who's name i didn't quite catch (he had a Scottish or Irish accent!) who made my grandparents feel relaxed and confident in what they were about to buy. You can really tell they aren't doing this for money, they are doing it to be better people. This was reinforced by them giving my granddad a free grabber, and not accepting a tip!!
i truly cannot thank all the millercare team enough, and will definitely be visiting in the future.
24 July 2025
Unprompted review
Reply from Millercare
Dear Grace,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Southport branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you came with your grandad looking for a wheelchair and Nick made you feel relaxed and confident. We will pass on your kind words to the Southport team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
his name was dan was very polite and…
his name was dan was very polite and got my scooter wotking again he came upagaints a few problems doin it what he wasnt exspecting but he sorted all new wigwam lever new switches so up an running again should have more enginers like him thanks dan x
22 July 2025
Unprompted review
Reply from Millercare
Dear Janet,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dan was very polite and got your scooter working following the replacement parts. We will pass on your kind words to the Service team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Would Highly Recommend Dan and Millercare
Had my Electric Wheelchair serviced by Dan today. He was very friendly both on the phone and in person. He knew exactly what he was doing and explained everything to me. He was very efficient. I would highly recommend Dan and Millercare.
22 July 2025
Unprompted review
Reply from Millercare
Dear Ryan,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dan has been so efficient and friendly today whilst assisting you with your powerchair. We will pass on your kind words to the Service team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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