Miles & Barr Reviews 

1,197
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 554 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and effective. The service provided is frequently described as excellent and efficient, often making complex processes feel stress-free. Many people highlight proactive and timely communication, noting regular updates and quick responses to inquiries. However, some customers noted occasional issues with communication, experiencing missed updates or slow replies. A few people mentioned staff who seemed disengaged or lacked sufficient knowledge about properties or processes, leading to confusion and a feeling that concerns were not fully addressed.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, responsiveness,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the efficiency and speed... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting excellent communication via email and phone,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am extremely pleased with the prompt and helpful attention we have been given by Miles and Barr in both letting and in sales. We have been with the same agent for over 20 years and Charlotte Dyer... See more

Company replied

Rated 5 out of 5 stars

We were impressed with Melissa Scarsbrook's assistance from the start of the sales progression service at M&B. She made first contact and provided regular updates without the need to chase her... See more

Company replied

Rated 5 out of 5 stars

Gracie Maye was very efficient & effective in solving a plumbing issue. After a week of going backwards & forwards (a severely blocked kitchen sink) Gracie sorted it within 1hr. She contacted a Draina... See more

Rated 5 out of 5 stars

Renting with Miles & Barr was great, easily one of the best agencies we’ve rented from before. Madison was quick to respond to any issues we had over our two year tenancy and quickly found the solutio... See more

Company replied


Company details

  1. Real Estate Agency

About Miles & Barr

Written by the company



Miles & Barr independent estate agents were established in January 1999 and have 14 offices spread over East Kent, dealing with property selling, buying, renting, mortgage advice, property management and relocation services.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,197)

531 reviews in the last 12 months

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Rated 5 out of 5 stars

I have been renting with Miles and Barr…

I have been renting with Miles and Barr for nearly 3 years now.

After a turbulent time with personal issues I can say that Charlotte Thomas at the ramsgate branch has been impeccable with her service and kindness towards me. I couldn’t recommend her as an agent more.

Whenever I need anything she is there and responds promptly with whatever I request I need.

Thank you for everything!

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Miles and Barr were helpful all the way from the initial viewing to eventually selling the property later on.

In the sales side thanks to both Lukes, Aimee, and Steve for all their help, and in after sales Jade was really helpful, patient and knowledgable when it came to coming to a deal with the new buyer.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Me and my partner dealt with Abigail…

Me and my partner dealt with Abigail Burch, she gave us excellent communication and helped us through needing maintenance and moving out of our flat! The process went nice and smooth and couldnt be more grateful for the help !!🥳

27 July 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your experience, Queenieb. We're pleased to hear that Abigail provided excellent communication and support during your move. Our goal is to ensure a smooth process, and it's great to know we achieved that for you. We appreciate your kind words and wish you all the best in your new home!

Rated 5 out of 5 stars

The sale of my property came with a few…

The sale of my property came with a few stepbacks that couldn't have been helped.
Louise Daly made the whole process a lot less stressful and was the glue for the sale not falling apart.
The communication was superb and I could not fault the support recieved from Louise.

3 August 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your experience, James. We're thrilled to hear that Louise provided superb support and made the process less stressful for you. If you need anything further, please don't hesitate to reach out to us.

Rated 4 out of 5 stars

Great estate agent. House sold!

From the very first meeting with Sam, I knew that I had made the right choice in estate agent. Viewings on day one before the house had even been put online.
I would have given 5 stars if there was room for negotiation on the fees but I was told no. I know other estate agents are happy to negotiate fees.
It wasn’t long at all before an offer was made and Emily guided me through the whole process. Emily kept me informed throughout and made check ins to ensure everything was going smoothly on my end and the buyers end. Emily went above and beyond with any requests I made such as getting the front photo shot of the house changed.
I would highly recommend to friends and family. Great staff and service. From initial contact to house sale completion within 3 months!

4 August 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your experience, Mike. We're thrilled to hear that you felt supported from the very first meeting and that Emily provided professional guidance throughout the process. Thank you for trusting us with selling your home.

Rated 4 out of 5 stars

Professionalism

Our initial viewing of the property by the Sales Advisor who conducted our initial viewing of the property, was unprepared & ill advised before showing us around. However this was compensated by the professionalism of Denise Lumpkin, Sales Progressor, who couldn't have been more helpful.

3 August 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your experience. We're sorry to hear that your initial viewing was not up to our usual standards. We appreciate your kind words about Denise's professionalism and support. We strive to deliver a seamless experience and would love to discuss any further concerns you may have.

Rated 5 out of 5 stars

Moving -taking the stress away

Well, we had a long old journey to get to where we are now - moving this Mon 3rd August - and Emily Stickler has been with us all of the way for working through all the small steps needed, and keeping us informed of what's going on. Any question and request was no bother for her. She's a star!
In fact all of the people in the Folkestone have been so nice and a pleasure to get to know. They are all a great asset to the company. Thank you all for what you've done for us.

1 August 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience, Philip. We are thrilled to hear that Emily and our Folkestone team provided you with such professional support throughout your journey. Thank you for your very kind words.

Rated 5 out of 5 stars

A Great Maintenance Manager.

My Excellent Maintenance Manager.
Its been great having Madison Rowe as my Maintenance Manager over the last 3 years. She has been very business like and efficient, and quick to reply to any problems l have. She has a cheerful, friendly manner and its been a pleasure having her as my Maintenance Manager. She is definatly the best one l have had after a long association with Miles and Barr.

30 July 2026
Unprompted review
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Reply from Miles & Barr

Thank you, John, for your wonderful feedback. We are thrilled to hear that Madison has provided you with such professional and efficient support. Her cheerful manner and quick responses truly reflect our commitment to putting people first. We appreciate your loyalty and look forward to continuing to deliver great customer value.

Rated 5 out of 5 stars

Michelle (Ramsgate Office) has been my…

Michelle (Ramsgate Office) has been my Property Manager for several years now. She has always dealt quickly with any late payments from tenants & any of my other enquiries efficiently & is also very knowledgeable about all of the recent legislation changes. I have needed a variety of works undertaken on my properties over the years & she always quickly arranges quotes for me. Sarah

1 June 2026
Unprompted review
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Reply from Miles & Barr

Thank you for your kind words, Sarah. We are thrilled to hear that Michelle has provided you with efficient support and local expertise over the years. Our team is dedicated to delivering professional service and ensuring you receive great value. If you ever need anything further, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Sharing my Gratitude.

First of all I would like to say that during the period from when I started looking for a house I found Miles and Barr to be very helpful and easy to deal with when viewing a rather large amount of houses on a regular basis. But most of all I'd like to mention that since starting the purchase process I had the privilege of being assisted throughout by Emily at the Folkestone Branch. Emily kept in contact with me on a regular basis, assisting me with my queries and needs to get the deal done. She was very friendly and and easy to talk to. I am very glad to have had Emily looking after my interests. I could not have done it on my own without her knowledge and expertise.

30 July 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your experience, Mark. We're thrilled to hear that Emily provided you with excellent support throughout your purchase. Her professionalism and local expertise truly reflect our commitment to putting people first. We appreciate your kind words and wish you all the best in your new home

Rated 5 out of 5 stars

Had a great experience

Had a great experience. Debbie was very helpful and would chase up the solicitors when needed. We have had a quick turnaround from selling to exchange was roughly 3 months.
Would definitely use this agent again.

29 July 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience, Carly. We're thrilled to hear that Debbie provided such helpful support and ensured a quick turnaround for your sale. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Miles and Barr have been exceptional in…

Miles and Barr have been exceptional in the sale of my property. They have made the process efficient and stress free. I would like to extend my personal thanks to the whole team, especially Jade Eccott who has been on hand every step of the way. Always available at the end of the phone for help and guidance. I would recommend Miles and Barr.

29 July 2026
Unprompted review
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Reply from Miles & Barr

Thank you for your wonderful feedback, Jonathan. We are thrilled to hear that our team provided you with efficient and stress-free support during your property sale. We truly appreciate your recommendation and wish you all the best in the future.

Rated 5 out of 5 stars

I am extremely pleased with the prompt…

I am extremely pleased with the prompt and helpful attention we have been given by Miles and Barr in both letting and in sales.
We have been with the same agent for over 20 years and Charlotte Dyer has most efficiently and expertly managed our properties for well over a decade. I have always been impressed by Charlotte’s professionalism and kindly manner.
Although we may not have the largest portfolio, I could not wish for a better service or more pleasant, helpful and effective staff.

29 July 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you, Karin, for your wonderful feedback. We are thrilled to hear that Charlotte has provided you with such professional and efficient support over the years. Our team is dedicated to delivering exceptional service and ensuring customer value. We truly appreciate your loyalty and look forward to continuing to meet your needs.

Rated 4 out of 5 stars

Nice experience with Miles & Barr

Our time with Miles & Barr was hassle free. It was a seamless experience with each communication and dealings with the team. We got prompt review of any concerns with our rental property and our stay was comfortable. Overall the property manager Michelle was most helpful and kind. Keep up the good job!

14 July 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your experience, Ijay. We're delighted to hear that your time with us was hassle-free and that our team provided you with efficient support and we appreciate your kind words about Michelle's professionalism and kindness. Please feel free to reach out if you need further assistance.

Rated 5 out of 5 stars

Sale with Miles and Barr Herne Bay

We have just completed our property sale with Miles and Barr and have been really pleased with the service. Maddie and Reuben in the Herne Bay office have been fantastically helpful and Melissa in the progression team has gone above and beyond in making the sale happen (even assisting whilst on annual leave). We're incredibly grateful and would look to return if we were to sell again in the future.

28 July 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience, Beth. We are thrilled to hear that Maddie, Reuben, and Melissa provided such fantastic support during your property sale. We look forward to assisting you again in the future if you decide to sell.

Rated 5 out of 5 stars

A bright star in Broken Britain

It is always a joy to work with Miles and Barr and the very efficient Louise. It is particularly a breath of fresh air when trying to get anything else done in Broken Britain is so difficult. Miles and Barr still pride themselves in doing a good job,

27 July 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you, Sean, for your wonderful feedback. We are thrilled to hear that working with our team, especially Louise, has been a joy for you. Your support means a lot to us, and we look forward to continuing to provide you with exceptional service.

Rated 5 out of 5 stars

Renting with Miles & Barr was great

Renting with Miles & Barr was great, easily one of the best agencies we’ve rented from before. Madison was quick to respond to any issues we had over our two year tenancy and quickly found the solutions we needed.

27 July 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for your feedback, Daniela. We're so pleased to hear that our support was efficient and that Madison was quick to address your needs during your tenancy. We strive to deliver a seamless experience with integrity and professionalism. If you ever need assistance in the future, please don't hesitate to contact us.

Rated 5 out of 5 stars

First time buyer

Could not be more happier with how informative & smooth the journey has been, from putting down an offer to completion of sale.

Louise Daly has been a big help (especially as a first time buyer) with constant updates of the process, making sure I was still in the loop of things.

Thank you :)

27 July 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you, Hannah, for sharing your wonderful experience. We're thrilled to hear that our support made your journey smooth and informative. Louise is dedicated to keeping our clients updated, especially first-time buyers. We appreciate your kind words and wish you all the best in your new home

Rated 5 out of 5 stars

As a first time buyer I didn’t have a…

As a first time buyer I didn’t have a clue
Emily helped every step of the way and made it very easy thank you

24 July 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your experience, James. We're thrilled to hear that Emily provided you with professional support and made your first buying journey easy. If you need anything else, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Jade Eccott

Jade Eccott was so helpful and went above and beyond her duties,
Nothing was any trouble and especially when I couldn't get hold of the Solicitor she gave her a gentle nudge each week,
10/10 rating ❤️

24 July 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you, Andrew, for your wonderful feedback. We're thrilled to hear that Jade provided such exceptional support and went the extra mile for you. If you need anything further, please don't hesitate to reach out to us.

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