got the phone i wanted and the tariff; overall more expensive than I wanted to pay but a very speedy service for delivery and switch over
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Review summary
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The website was a little struggle for just buying a handset, but great price and quick delivery!
The phone's battery runs out super fast even without much usage
Company replied
Happy with the stress free and quick process drom start to finish I suffer bad anxiety but this was uncomplicated and pretty easy and simple instructions and I didn’t think I would be excepted but I w... See more
Company replied
Company details
About Metrofone
Written by the company
At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades.
Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
Written by the company
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 1NF, BRACKNELL, United Kingdom
- 03339001144
- hello@metrofone.co.uk
- metrofone.co.uk
4.4
Excellent
4K reviews
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Awful service
Awful service, requested a new phone as part of an upgrade and I asked them to keep the same number, however Metrofone set me up on a new plan with a new number so I lost the number I’ve had for 15 years. Never go through a third party like Metrofone, go to your provider direct
2 May 2025
Reply from Metrofone
Good Afternoon, Neil,
Thank you for your review. We are sorry to hear about your recent experience, and apologise for the inconveniences you have faced.
After reviewing your account, we can see that you’ve applied for a new connection and not an upgrade. During checkout, you did mention having an existing number with the network. However, we do clearly state under this section: “Please note, you are applying for a new connection. Providing your existing number only helps us identify you with the network.”
We have sent you an email advising you of a porting process which will allow you to keep your new contract along with your existing number, if you need any assistance with this please do not hesitate to contact our dedicated customer service team on 0333 900 1133 and select option 2.
Kind regards,
DA
Been with metrofone for a few years…
Been with metrofone for a few years now,from looking at the phones to the delivery, everything is easy and delivery is fast.would highly recommend.
3 May 2025
Fonehouse are brilliant
Fonehouse are brilliant, found the best deal on the handset I wanted, no upfront cost and 24 month contract not the 36 month contract the networks are now trying to push and £20 per month cheaper, customer services are excellent they were so helpful with the delivery due to my working hours, this is the second time ordering from them, highly recommended using them fantastic 😍
5 May 2025
Unprompted review
Great Service
Great communication, everything as described. I’m a happy customer and will be recommending my partner uses you to upgrade her phone.
29 April 2025
I have been charged extra for first month which I haven't been told.
Reasonable price except been charged extra for first month bill even though I haven't used much
16 April 2025
Straightforward service
Straightforward service. Handset arrived quickly, contract went through as expected. Saved a stack of money too :)
23 April 2025
Amazing kept imformed on everything
Amazing kept imformed on everything. Very quick delivery
18 April 2025
Metrofone kept me up to date with my…
Metrofone kept me up to date with my order every step. Got a good deal from them and the process from beginning to end was so straightforward. I would definitely use them again or recommend them.
11 April 2025
Best place to get phones ordered at 9pm…
Best place to get phones ordered at 9pm had next day delivery mo issues ever woth this company so good
8 April 2025
Unprompted review
hassle free
I purchased a contracted phone through Metrofone, and the experience was entirely hassle-free. I was consistently kept informed throughout the application process, which took approximately three days. I highly recommend their service.
31 January 2025
Unprompted review
cashback claim
Made claim for the cashback back in February when it was due. The claim had been processed and accepted but failed to honour the payment due.Email mailed three times and a phone call, keep stating waiting for the development team response for the payment.Another claim is due soon as per the contract.
I'm thinking of taking legal advice.
Never ever going to deal with this company again .
14 February 2025
Unprompted review
Reply from Metrofone
Good Afternoon Anhar,
Thank you for your review!
I do apologise that you have not had the best experience with Metrofone.
I can confirm your cashback has been manually claimed for you, please note cashback can take up to 21 days to show into your account.
Again I do apologise for any inconvenience caused by this.
Kind regards,
MJ
Scammers
Went through uswitch to find a new phone. Metrofone seemed to have a good deal on so i went for it. Took an upfront payment of £25 from my bank then next day they cancelled my order. I failed their security checks apparently. So i'm left with a credit check on my file (which i did pass btw) waiting for a £25 refund and no phone which i was relying on coming.
Absolutely disgusting behaviour from this company they need banning from uswitch as ive heard they've done this before...uswitch will be my next complaint letter!
2 April 2025
Unprompted review
Reply from Metrofone
Good Afternoon Malcolm,
Thank you for your review!
I do apologise that you have not had the best experience with Metrofone.
Looking into your account I can see we have contacted you in regards to our security checks, as discussed our security checks are automated and unfortunately we are not provided with the reason as to why it gets declined to prevent fraudulent orders and security purposes. I can see we contacted you to try and resolve the issue but you have advised you have placed another order.
If you wish to discuss anything further please do not hesitate to contact us on 0333 900 1133 and select option 2.
Again I do apologise for any inconvenience that may have been caused by this.
Kind regards,
MJ
Don’t use them
Don’t use them! They had a good deal on a iphone16 so I chose to take it. Took all my personal details and an up front cost and told me the order has been successfully placed (luckily I took a screenshot). Didn’t get an order ID or any emails to acknowledge the order. Waited 3 days (phone was promised as Next Day delivery) and emailed them and they responded with “your credit check passed but you failed a security check - we’ve cancelled your order”. Great. I asked why the security check failed - can’t tell me. The credit check passed with the network provider (Three), and it’s permanently on my credit record, but Metrofone’s own checks failed so I can’t have the phone/contract. I asked why they didn’t do security checks before passing to Three for a credit check - can’t tell me for security reasons. Deal seemed too good to be true - I guess it was. Makes me think they didn’t have the phones available in the first place. Just a data collecting exercise. I’m now left with a credit check on my file but no phone. Also, they can’t tell me how long I will have to wait for my refund on my initial payment. Absolutely shocking. Deal was recommended by uswitch so I am taking up a complaint with them as well as Three.
*Adding the order number to the review as Metrofone messaged me saying they can’t find my order on their system - MF00315658
1 April 2025
Unprompted review
Reply from Metrofone
Dear Customer,
I can see you left a 1-star review, and we are sorry that your experience hasn’t been what you expected.
I am unable to locate any of your order details, and I would love to hear more on how we could have served you better.
Can you please provide your order and contact telephone number so we can discuss this with you. Alternatively you can contact our customer service team on 0333 900 1133 and select option 2.
Kind regards,
DA
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