Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful). Only niggle was a second unwanted sim card (VOXI) was included in th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service and kept informed at all stages. They even called to say a colour wasn’t on stock and gave us the option of a different colour for next day delivery.
Company replied
Metrofone made it so easy for me to switch from EE to Vodafone and at an amazingly good price too ! The process couldn’t have been easier. My new phone was delivered some 12 hours from time of orde... See more
Company replied
Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less tha... See more
Company details
About Metrofone
Written by the company
At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades.
Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
Written by the company
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 1NF, BRACKNELL, United Kingdom
- 03339001144
- hello@metrofone.co.uk
- metrofone.co.uk
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really quick service I placed my order…
Really quick service I placed my order on Friday and I received my order on a Sunday. Found by far the best deal on this site.
Will definitely continue using them in the future.
18 April 2026
Reply from Metrofone
Good Afternoon Radeyah,
We're so glad you had a great experience with our quick service and found a fantastic deal! We appreciate your positive feedback and look forward to serving you again.
Kind regards,
MJ
Efficient and honoured trade in price
The service was extremely efficient and straightforward. The new phone was delivered promptly and my trade in was also without issue.
24 April 2026
Reply from Metrofone
Good Afternoon Kate,
We're so glad to hear your new phone arrived promptly and your trade-in was seamless. Thank you for your kind words!
Kind regards,
MJ
Care good sarive
21 April 2026
Reply from Metrofone
Good Afternoon Shahid,
Thank you for your kind words!
Kind regards,
MJ
got the phone i wanted and the tariff
got the phone i wanted and the tariff; overall more expensive than I wanted to pay but a very speedy service for delivery and switch over
10 April 2026
Switching from Vodafone was dead simple…
Switching from Vodafone was dead simple and about £10/month cheaper. I was able to transfer apps, contacts etc and I finally have a phone signal, something I didn't have with Vodafone.
10 April 2026
Easy to find what I wanted and fast…
Easy to find what I wanted and fast delivery, and a good price.
8 April 2026
Too much good 👍
13 April 2026
Always a pleasure to deal with and…
Always a pleasure to deal with and superb customer support. Next day delivery is fantastic.
26 March 2026
Excellent service.
No messing about, straightforward & simple to use. Delivery was also very good, on time & polite courier.
23 March 2026
Excellent service…
All completed within timescales no issues whatsoever with delivery, number change etc. Good Comms.
15 March 2026
Simple & Easy To Switch Provider.
Metrofone made it so easy for me to switch from EE to Vodafone and at an amazingly good price too !
The process couldn’t have been easier.
My new phone was delivered some 12 hours from time of order and the switch-over was undertaken a couple of days later on the Monday morning.
16 March 2026
Reply from Metrofone
Good Morning Mark,
We're happy to hear that switching from EE to Vodafone was easy and affordable. It's great the process was simple and your new phone arrived quickly. Thank you for your positive feedback!
Kind regards,
MJ
Really disappointed
The phone arrived with finger prints on it, including on both lens and a blob of something like food on it. Did not get that new phone experience at all, really disappointed.
9 March 2026
Reply from Metrofone
Good Morning Jo
We're very sorry your phone arrived in less than perfect condition with fingerprints and food residue. This is not the new phone experience we want for anyone. We appreciate your feedback and will address this issue.
Kind regards,
MJ
Very good service
24 February 2026
Reply from Metrofone
Good Morning Nirosha,
Thank you for your positive feedback; we appreciate you being a happy customer.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
I cancelled the phone order within 48…
I cancelled the phone order within 48 hours of ordering and cancelled with Vodafone and yet DPD still continue to keep attempting delivery. I have explained to them the item needs to be returned to sender and they agree and then change the delivery date to the next day. Please can someone contact me about this order?
17 February 2026
Reply from Metrofone
Good Morning Victoria,
Thank you for taking the time to leave a review. We’re very sorry to hear that you’ve had a frustrating experience and appreciate the opportunity to respond.
Having reviewed your account, we haven’t received any prior communication requesting cancellation of the order. When the device was returned to us, it was automatically reshipped. This happens when a delivery has been missed three times and the parcel is sent back to us by the courier, at which point our returns team process it for redelivery.
If you would now prefer to cancel the order, we would be more than happy to arrange this for you. We can request a return to sender with the courier and ensure the contract is disconnected with the network.
Please note that billing begins from the date the handset is dispatched, so line rental charges may apply while the return is being processed. Any line rental costs incurred during this period will be refunded by the network on your next billing cycle, minus any chargeable usage. This can take up to 4 weeks to reflect.
We’ve also attempted to contact you directly to discuss this further. Please feel free to reply to us or call 0333 900 1144 (option 2), and we’ll be happy to resolve this for you as quickly as possible.
Kind regards,
MJ
Very easy to deal with
Very easy to deal with, answered every question, excellent service
20 February 2026
Reply from Metrofone
Good Afternoon,
We are happy to hear that our service was helpful and that we answered your questions thoroughly. Thank you for your positive feedback!
Kind regards,
MJ
Reply from Metrofone
Good Morning Mariana,
We are happy to hear that you had a positive experience with our service. Thank you for your kind words; we appreciate it.
Kind regards,
MJ
A good price and delivered wuickly
15 February 2026
Reply from Metrofone
Good Afternoon Sharon,
We're happy to hear that you had a good experience with our prices and fast delivery. Thank you for your positive feedback; we appreciate it.
Kind regards,
MJ
Reply from Metrofone
Good Morning Hulprakash,
We're happy you like the mobile and appreciate the quick delivery. Thank you for your positive feedback; it means a lot to us.
Kind regards,
MJ
Good service, bad delivery
Would have been 5 stars but their delivery service is DPD who repeatedly fail to deliver to our address whenever we come into contact with them, and I got my phone a week late.
3 February 2026
Reply from Metrofone
Good Morning Simon,
We appreciate you taking the time to share your feedback. We're sorry to hear that the delivery service caused a delay and impacted your experience. We'll review this to improve our service.
Kind regards,
MJ
Reply from Metrofone
Good Morning Andrew,
We're happy to hear that our service was quick and easy for you. We appreciate your positive feedback regarding the prompt payment.
Kind regards,
MJ
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.