Great choice from stock. Decent prices, although postage is a bit steep. That said, delivery is by DPD which is invariably more reliable than Parcel Force. I've ordered twice from Metro Fixings and h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Call and asked a few question , about materials etc they called back within 20min said the stock would be in on Thursday and then delivery to me Friday , put order in , all received Friday. As promise... See more
Company replied
Amazing experience. Always picked up the phone. Laurence gave invaluable technical help to find a solution for a complex structural challenge. Products arrived first thing to site the next day. Will d... See more
Company replied
I needed torx screws delivered the next working day to fix mini joist hangers to bearers for a decking project and struggled to find supply. Metrofixings.co.uk had stock, despatched same day so I had... See more
Company replied
Company details
- Building Materials Supplier
- Fastener Supplier
- Hardware Accessories Store
- Hardware Store
- Safety and Work Wear Store
- Tool Store
Written by the company
At Metro Fixings, we do more than just supply products - we build partnerships. Servicing the construction, internal fit-out, civil engineering, DIY, and M&E sectors, we are your trusted partner in delivering materials, expertise and solutions that help you succeed. We offer 35,000+ products ready for next-day delivery nationwide with products available from quality brands such as Simpson Strong-Tie Rawlplug, Unistrut, Ancon, Bosch, Fischer Fixings, Sika Everbuild, Soudal, CT1, Mapei and many more.
Metro Fixings Ltd
Written by the company
- Your Partner in Construction
- Our mission is to build lasting relationships by providing quality every step of the way, backed by expert knowledge, unwavering reliability, and a commitment to a more sustainable future.
Contact info
Unit 3 Tewin Court, AL7 1AU, Welwyn Garden City, United Kingdom
- 01707 375172
- sales@metrofixings.co.uk
- metrofixings.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Metro Fixings
Good morning Colin,
Thank you for taking the time to leave us a review.
We're delighted to hear you were pleased with our service and your experience with us - customer satisfaction is incredibly important to us.
We hope to see you again,
The Metro Fixings Team
Staff Knowledgeable & Efficient
Staff Knowledgeable & Efficient. Delivery always prompt & courier good. Will continue to purchase with Metro Fixings
17 April 2025
Reply from Metro Fixings
Good morning Philip,
Thank you for taking the time to review us.
We're so pleased to hear that we've been consistently providing you with the quality service we strive for!
It was great to see you again,
The Metro Fixings Team
Reply from Metro Fixings
Good morning David,
Thank you for taking the time to review us.
We're so pleased to hear you were happy with your experience ordering from us - our customers's satisfaction is why we do what we do.
We hope to see you again,
The Metro Fixings Team
Reply from Metro Fixings
Good afternoon Andy,
Thank you for taking the time to review us.
We're really happy to hear about your positive experience ordering with us!
We hope to see you again,
The Metro Fixings Team
Good all round service
Great and efficient customer service over the phone. Quick delivery
11 April 2025
Reply from Metro Fixings
Good afternoon Adam,
Thank you for taking the time to leave us a review.
We're delighted that you were happy with our service and delivery - we're always aiming to provide the best experience possible for our customers.
We hope to see you again in the future,
The Metro Fixings Team
Reply from Metro Fixings
Hi Paul,
Thank you for taking the time to review us.
We're really pleased you were happy with the products and delivery you received from us! We are always striving to provide the best service for our customers, so we'd love to know what we could do to gain that 5th star - any feedback is welcome!
We hope to see you again,
The Metro Fixings Team
Needed some Simpson joist hangers…
Needed some Simpson joist hangers urgently as I'd been let down by another supplier. I placed an order late Thursday afternoon, goods delivered Sunday morning, perfect service.
11 April 2025
Reply from Metro Fixings
Good afternoon,
Thank you for taking the time to review us.
We're so pleased we were able to help you and keep your project on track, we'd love to help you again in the future - please don't hesitate to get back in touch!
We hope to see you again,
The Metro Fixings Team
Reply from Metro Fixings
Good afternoon Angela,
Thank you for taking the time to leave us a review.
We're glad to hear about your positive experience with us!
We hope to see you again,
The Metro Fixings Team
Reply from Metro Fixings
Good afternoon James,
Thank you for taking the time to review us.
We're delighted John was able to help you - we shall pass this feedback on to him.
We hope to see you again,
The Metro Fixings Team
Reply from Metro Fixings
Good afternoon Bob,
Thank you for taking the time to review us.
We're glad to hear you were pleased with the service you received from us - it's what we aim for!
We hope to see you again,
The Metro Fixings Team
Environmentally friendly packaging.
All the Unistrut items appeared to be genuine Unistrut - well made and with the holes at the correct centres. I was particularly impressed with the environmentally friendly packaging - no plastic.
7 April 2025
Reply from Metro Fixings
Hi Graham,
Thank you for taking the time to leave us a review.
We're delighted to hear you're happy with the quality of the product you received - please rest assured that anything listed as a certain brand on our website is genuine. We are also really passionate about sustainability and have made a real effort to reduce our plastic packaging, so we're really pleased you noticed this!
We hope to see you again,
The Metro Fixings Team
I love Metro Fixings
I love Metro Fixings, the team are really helpful, regardless of your order size. I would highly recommend going in to speak with them if you are local enough. I got some fixings for a a DIY roof rack for my van. Very pleased with the result.
31 March 2025
Reply from Metro Fixings
Good afternoon Ashley,
Thank you so much for taking the time to review us.
We're absolutely delighted to hear about your experience with us - we always aim to provide our customers with high-quality service and we're super happy we delivered!
We look forward to seeing you again,
The Metro Fixings Team
Reply from Metro Fixings
Good afternoon Fiona,
Thank you for taking the time to leave us a review, we really appreciate it.
We hope to see you again,
The Metro Fixings Team
Reply from Metro Fixings
Good afternoon Ian,
Thank you for taking the time to review us.
We're pleased to hear that the service you received was of the standard we aim for!
We look forward to seeing you again,
The Metro Fixings Team
Very quick delivery
21 March 2025
Reply from Metro Fixings
Good afternoon Jan,
Thank you for taking the time to review us, we really appreciate it!
We hope to see you again,
The Metro Fixings Team
Great service
19 March 2025
Reply from Metro Fixings
Good afternoon Andrew,
Thank you for taking the time to leave us a review, we greatly appreciate it!
We hope to see you again,
The Metro Fixings Team
A great experience from start to…
A great experience from start to finish. The price of the items was competitive, stock was shown accurately on their website and placing the order was straightforward. Emails arrived at each stage of the order process, and Metro Fixings used DPD for the order which meant I knew exactly when it would arrive, and of course it arrived when expected, well packed and complete. Can't ask for more than that!
18 March 2025
Reply from Metro Fixings
Good afternoon Neil,
Thank you for taking the time to review us.
Reviews like this really help us gauge how we're doing and we're so pleased to hear that your experience was of the quality we aim for from start to finish!
We hope to see you again soon,
The Metro Fixings Team
I have dealt with Metro Fixings over a…
I have dealt with Metro Fixings over a number of years and use because everything about dealing with them is excellent; advice, competitive costs and prompt delivery service.
12 March 2025
Reply from Metro Fixings
Good afternoon Ron,
Thank you for taking the time to leave us a review!
We're thrilled to hear that your experience with us has consistently been up to the standard we aim for. Thank you for your loyal custom!
We look forward to seeing you again next time,
The Metro Fixings Team
Great service!
Super helpful over the phone, online order delivered next day as promised, and back order items arrived shortly afterwards. Great service! Thank you.
4 March 2025
Reply from Metro Fixings
Good afternoon,
Thank you for taking the time to review us, it really helps us know how we're doing.
We're absolutely delighted to hear that we nailed your order and you had such a positive experience with us!
We hope to see you again soon,
The Metro Fixings Team
Attentive service and quick delivery
6 March 2025
Reply from Metro Fixings
Good afternoon Michael,
Thank you for taking the time to leave us a review, we really appreciate it!
We're delighted to hear that you were pleased with the service you received from us, it's what we aim for.
We hope to see you again,
The Metro Fixings Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.