Great customer service. Easy to file a claim. Communication and fast decisions on payment. Submitted my claims and within 10 days I was reimbursed. Very streamlined and paid exactly what should be Pai... See more
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Thank you so very, very much for handling every claim with no difficulty each and every time and quickly that means so much when I have enough worry and anxiety about my special little dog, my baby th... See more
They could've made the preventative care A LOT cheaper. Overall, wasn't bad just no 24/7 support and the cost of preventative care. I like that you can adjust your policy so basically 30 dollars a mon... See more
Company replied
My 2 dogs are my family and Metlife Pet insurance is always very reasonable and fair when deciding what qualifies according to my plan. As soon as I submit a claim, it is reviewed quickly and sometime... See more
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Company details
Written by the company
MetLife was founded over 150 years ago to help families navigate life’s twists and turns with financial protection. But then in 2020 we realized something: who rounds out a family better than our pets? And thus- MetLife Pet Insurance was born. Backed by a group of pet lovers determined to treat your pets as if they were our own, MetLife Pet Insurance strives to help you make sure your furry family members are protected. Our comprehensive pet insurance policies for dogs and cats help you cover the cost of injuries, illnesses, pet meds, holistic care, emergencies and more- allowing pet owners to help give their pets the best care possible. We also offer a unique family plan,1 which allows pet parents to cover up to three pets on one policy, and even offer a 0-day waiting period on accidents and optional Preventive Care benefits.2 That means no matter what your pets are getting into, they can be protected by midnight on the very same day you enroll in a policy. This commitment to helping provide pet parents with the best pet insurance possible, may be part of why MetLife Pet Insurance has won the “Pet Insurance of the Year” award 4 years in a row. 3 But that’s not all. Here at MetLife Pet, our passion for animals extends beyond the home. That’s why in addition to offering cost-effective pet insurance for dogs and cats, we also work with hundreds of animal shelters across the country to help our furry friends find their forever homes. Because at MetLife Pet, our pets are more than just animals. They’re family. 1 Coverage options may be limited for certain ages. 2 Family plan policies are limited to dogs age 12 and under and cats age 14 and under. Multi-policy discount is not available with Family Plans. 3 “2022, 2023, 2024 Pet Insurance of the Year Award” Winners, Pet Independent Innovation Awards Pet Insurance coverage issued by Metropolitan General Insurance Company, a Rhode Island insurance company headquartered at 700 Quaker Lane, Warwick, RI 02886. Coverage subject to restrictions, exclusions and limitations and application is subject to underwriting. See policy or contact MetLife Pet Insurance Solutions LLC (“MetLife Pet”) for details. MetLife Pet is the policy administrator. It may operate under an alternate or fictitious name in certain jurisdictions, including MetLife Pet Insurance Services LLC (New York and Minnesota) and MetLife Pet Insurance Solutions Agency LLC (Illinois). ©2025 MetLife Services and Solutions, LLC. All Rights Reserved. L4805429[exp0927][All States and][No Territories]
Contact info
400 Missouri Avenue Suite 105, 47130, Jeffersonville, United States
- 1-855-270-7387
- pet_info@metlife.com
- metlifepetinsurance.com
4.7
Excellent
11K reviews
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Reply from MetLife Pet Insurance
Hello, Rox! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
This used to be a legitimate pet insurance company
This used to be a legitimate pet insurance company. In the last few years they have shown ZERO interest in covering our pets, and 100% interest in finding ANY reason to deny claims. They are a waste of money.
We have experienced this SEVERAL times recently, but the latest is beyond belief!
We had a ROUTINE dental cleaning performed on our our dog Sunshine, which is "preventative maintenance" and SHOULD be covered.
MetLife found a three year old note by our old vet, which we dropped because they cared little about our pets care, but were attempting to justify anything to rack up a bill. The vet claimed that Sunshine showed periodontal disease; which Met Life jumped on to claim a pre-existing condition (which they will about ANYTHING now).
I appealed this idiotic denial and my present vet wrote a very accurate, quite compelling case that HE FOUND NO PERIODONTAL DISEASE, and he ONLY performed a ROUTINE tooth cleaning, which is PREVENTATIVE MAINTENANCE.
MetLife denied the appeal!!!! These guys care ZERO about fair and honest business, and will apparently deny ANY claim that they can find ANYTHING, whether substantiated, or speculative (yes we have had "speculative" issues before) to deny claims. I would love a PROVABLE set of data on what percentage of appeals are denied; but I would guess the number is close to 100%, and the justification is pretty close to zero.
A once reputable company is now just a scam, and their coverage a myth. These people are the anti-Christ and will deny ANY claim they can find ANY reason to, no matter who dubious; then these a__holes will send you an email denying your claim telling you how much they care about your pet, and how they are doing?!?!?
I would really like to talk to someone in this company that matters as all you get on the phone is some poor soul destined to take your animosity while their superiors cash your premium check...
31 July 2026
Unprompted review
Reply from MetLife Pet Insurance
Hello, David. We are sorry to hear of your frustrations regarding your experience with MetLife Pet Insurance. We would like to speak with you further. Please email us directly, with your contact information, at pet_feedback@metlife.com and a team member will reach out to you directly. Thank you.
Reply from MetLife Pet Insurance
Hello, Randy! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Easy application to complete in a less than five minutes and the price was very reasonable.
I spoke with a representative who was very helpful and emailed a link to complete the application which was fast and easy.
2 August 2026
Reply from MetLife Pet Insurance
Hello, Alexandra! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Worst insurance ever!
23 July 2026
Reply from MetLife Pet Insurance
Hello, Mark. We are sorry to hear of your frustrations regarding your experience with MetLife Pet Insurance. We would like to speak with you further. Please email us directly, with your contact information, at pet_feedback@metlife.com and a team member will reach out to you directly. Thank you.
MetLife Pet Insurance that I have in…
MetLife Pet Insurance that I have in the pas 3 years is excellent response to my claim
I am heappy for my dog. Also refund & payment is quick turn around
29 July 2026
Reply from MetLife Pet Insurance
Hello, Suzanna! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Very efficient and informational…
Very efficient and informational layout. It was easy to read, follow, and interpret!
2 August 2026
Reply from MetLife Pet Insurance
Hello, Cynthia! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Quick and reliable service
The app is user friendly, easy to submit a claim, and payment reimbursement was fast!
23 July 2026
Reply from MetLife Pet Insurance
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Very easy to send info
Very easy to send info , Response is Prompt and well worth having Dog Insurance
27 July 2026
Reply from MetLife Pet Insurance
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello, Michelle! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
So easy to initiate service
2 August 2026
Reply from MetLife Pet Insurance
Hello, Glenda! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
It was easy to sign up online
It was easy to sign up online. I had coverage through a company at one point and had no problems. The price was comparable to others and better than most. Now I pay monthly through my own account and not through my place of employment. Easy!
2 August 2026
Reply from MetLife Pet Insurance
Hello, Nicole! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Easy peasy.
2 August 2026
Reply from MetLife Pet Insurance
Hello, Flo! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Reply from MetLife Pet Insurance
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Simple and fast claim process
The customer portal is easy to navigate and the claim submission process is straightforward. The turnaround time on claim status has been fast and that is helpful during a very stressful time for our pet.
30 July 2026
Reply from MetLife Pet Insurance
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
MetLife is hands down the best Pet…
MetLife is hands down the best Pet Insurance policy. I’ve heard of horror stories and Hugo is so glad we chose MetLife. Your quickness to questions via phone or virtual assistant is amazing. Well worth the money we spend for the coverage we have!
MetLife for the Win!
30 July 2026
Reply from MetLife Pet Insurance
Hello, Jeff! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
MetLife makes it so easy to start a claim
MetLife makes it so easy to start a claim and upload the supporting documents. Once they have what they need, the decision is quick. Whenever I’ve needed to contact customer service the representatives are polite and knowledgeable.
30 July 2026
Reply from MetLife Pet Insurance
Hello, Denise! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Easy to make claims and fast payout
Easy to make claims and fast payout. Very good system, no complaint.
29 July 2026
Reply from MetLife Pet Insurance
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Submitted 2 claims and was given…
Submitted 2 claims and was given reimbursement information within 3 days!!! Great service
30 July 2026
Reply from MetLife Pet Insurance
Hello, Rebecca! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
We are new to furbaby insurance world
We are new to furbaby insurance world. So far the people I have spoken to have been very kind and helpful! Submitting claim and receiving reimbursement has been such a smooth and easy process!
30 July 2026
Reply from MetLife Pet Insurance
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
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