I'm a fully verified user. Used my card to buy some crypro. They locked my funds instantly after first deposit like i did something illegal. I just did what the platform is fundamentally built for. An... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They block your account for no reason. Then they won't release your funds until some security checks are done. They make new reasons everyday, everytime I try to log in, im blocked. I cant see my acco... See more
Company replied
My payment says it has confirmed on the 18th of July but never cleared to the address it was sent to?. I would like to cancel this transaction please. Regards Steven Ward
Id's say it's pretty much a 7++, 5 star experience thus far and hope to be so into a far distant in my future too be so realised more than now and consistently applied built of wealth constructed heal... See more
Company details
Written by the company
Buy & sell your crypto quickly, reliably and cheaply at any time
Contact info
London, United Kingdom
- support@mercuryo.io
- mercuryo.io
You should know
3.0
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super dealing aka kunilinques
22 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
I want my money
Two weeks ago, I initiated a cryptocurrency withdrawal through Mercuryo from my Trust Wallet. As of today, I have received neither my money nor my coins.
What is even more frustrating is the complete lack of communication. Their support team does not explain what the problem is, why my funds are being held, or when I can expect a resolution. Every time I contact them, I receive the same generic copy-and-paste responses instead of real assistance.
Last week, I submitted a complaint through their official website. The website clearly states that complaints are answered within one business day. It has now been over a week, and I have not received a single response.
Holding a customer’s money or cryptocurrency for weeks without providing any clear explanation is completely unacceptable. Based on my experience, I have lost all confidence in this company and its customer service.
If my funds are not returned by the end of today, I will have no choice but to pursue formal complaints through the appropriate legal and regulatory channels. At this point, I feel abandoned as a customer and deeply concerned about how this company handles people’s money.
I would strongly recommend that others think carefully before trusting Mercuryo with their funds.
12 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Eli 👋
We're sorry to hear about this.
We understand how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and using the chat function.
Very quick very acurate service
Very quick very acurate service, very very happy with Mercuryo.
22 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Moshe 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi Oscar 👋
Thank you for sharing your experience! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
No please I want my money back please…
No please I want my money back please I'm give Up 🙏🏾🙏🏾🙏🏾 help me I have a problem now please do anything to make my money back please
20 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Anaclet 👋
To assist you further, please reach out to our Customer Ops team so we can look into this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
Reply from Mercuryo Wallet
Hi Nyron 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Its ease but they aren't consistent on…
Its ease but they aren't consistent on providers. I use mercury but it isnt always available. That is great inconvience for me. It is aggravating
20 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Paul 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
It was a first time with you but it …
It was a first time with you but it was easy to use it
18 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Selina 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
They are great on service
They are great on service, transactions handled quickly and they communicate if any issue. Highly recommend using them.
18 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Ross 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Try do deposi to trust wallet so why…
Try do deposi to trust wallet so why does this mercuryo comes? And how do i get my mobey from there
18 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Thomas 👋
To assist you further, please reach out to our Customer Ops team so we can look into this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and using the chat function.
I am no longer using this and would…
I am no longer using this and would like to cancel my every payment I was trying to email back but it wasn’t working
18 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Aniketh 👋
To assist you further, please reach out to our Customer Ops team so we can look into this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and using the chat function.
Reply from Mercuryo Wallet
Hi Baz 👋
We're sorry to hear about this. To assist you further, please reach out to our Customer Ops team so we can look into this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
On 14 June 2026 I paid R3600 eth to…
On 14 June 2026 I paid R3600 eth to trust wallet. My money disappeared. When I check on trust wallet it appears to have been sent on trust wallet but it’s not reflecting. So what happened to my money?
14 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Zimkhitha 👋
We're sorry to hear about this. To assist you further, please reach out to our Customer Ops team so we can look into this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
This site has always been very good but…
This site has always been very good but as for being Australian is even worse as Australian banks think all crypto is scam so the battle is our banks
17 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi MerrylCarter 👋
Thank you for sharing your experience with us!
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi Mire 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Fast service
16 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Calin 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi Dygon 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback.
If you ever need anything, we're here to help 🌟
Reply from Mercuryo Wallet
Hi Marvette 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
we got scammed we want our money back
15 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Gabija 👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this. To assist you further, please reach out to our Customer Ops team so we can look into this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.