The Memorial Company Reviews 104

A positive and caring approach to their customers needs. They helped me all the way with my dad’s headstone, sending catalogues and giving quotes with the utmost respect and attention. A truly great experience from query to erecting the finished memorial stone. Thanks everyone!

Good communication, and a thoughtful and well presented service. I found this really important to me at such a difficult time, and this really helped alleviate the stress of the situation itself.

I have had a wonderful experience dealing with The Memorial Company. They have been friendly, patient and professional. Venetia talked me through the whole process with such kindness and helped me with the vision I had for my late Mother’s headstone. I am so happy with the end result, it is exactly how I had imagined. Also thank you to Jane who followed up throughout, keeping me informed. I would recommend without hesitation.

The memorial company is a wonderful small business that is totally professional and helps you with every stage of the process and with any queries that you may have in particular both Jane & Venetia are so helpful and call you back out of normal working hours.
I would highly recommend the Memorial company for excellent service and support.

The Memorial Company has provided an excellent service and I’m very pleased with the headstone, which was completed on Thursday.
Everyone there has been very professional but I would like to mention Jane in particular. She has been very helpful and supportive in helping me get all aspects of the headstone right. Nothing has been too much trouble. Thank you.

What a wonderful company to deal with , their professionalism, kindness and understanding was amazing and the finished work was beautiful. They were always courteous and respectful and helped in a very stressful situation.

I wanted to take this opportunity of thanking all the staff at The Memorial Company, Kings Norton, Birmingham for the wonderful service they provided for my family.

They were responsible for the original headstone and engraving when my father died and then an additional engraving when my mother died.

Throughout all the dealings I had with them they were always, without exception, friendly, patient, professional and sympathetic. For various reasons confirmation to go ahead with the second inscription was very delayed and not once did I feel any pressure. Quotations were clear and competitive, responses timely and the engraving exactly as we hoped

This is a family run business and In this age of corporate takeovers of just about everything it is an absolute joy to deal with real people who care and have a stake and pride in what they do.

I cannot recommend this company highly enough

Venetia and the team
Support you from start to finish.
They advise you and help you in any way they can.
I would never use another Memorial Company.
The service is second to none.
Thank you Venetia and the team.

This company produced my fathers dual headstone 10 years ago , sadly following the death of my mother i asked them to update the headstone to add my mothers details . Not only were they supportive & caring , they took care from start to finish & completed to a very high standard .. thank you x

The Memorial Company were very kind respectful and so understanding
They talked my daughter and myself though the options of the type of stone which was required
The result was just what we wanted
Thank you so much you made a sad time for us a little more bearable

The Memorial Company provided exceptional service while I was ordering my husband’s headstone. Jane, who worked with me, was so kind, friendly, and incredibly respectful of my loss. During such a difficult time, her compassion and professionalism meant more than I can express. I truly cannot thank her enough. I would highly recommend their services.

All my correspondence with this company was efficient and very respectful and helpful.I'm going to name the lady who helped me as "Venatia" and I was very grateful for all her help and support. Would definitely recommend this company to others needing the services that they provide.

Excellent customer service and sensitive to your needs when handling difficult conversations regarding a passed love one communication all the way through the process and everything is explained to you in detail

Fantastic service. Very helpful & friendly. Kept informed of the process. Would highly recommend and would definitely use them again in the future.

The staff are very friendly, caring and supportive. They help and support you through a very difficult process. Offering advice, listening to what you want and guiding you, to make the right decision. Nothing is too much trouble, good communication, very professional company. I would highly recommend to anyone who needs their service.

From start to finish very empathetic staff and professional in the job they do beautiful

Excellent service from The memorial company, the whole process from beginning to end was dealt with very well. Communication was good, I was informed about everything step by step , Venetia was exceptionally good how she dealt with it all. Very pleased with the headstone & compared to other companies these were very reasonably priced ! Would definitely recommend !

From start to finish the whole process was dealt with with empathy and the utmost professionalism. Everything was clearly explained and the final headstone was perfect - exactly as we wanted and ready in advance which was greatly appreciated
Highly recommend this wonderful company - Veronica and Jane have been so helpful through the process which is never an easy time. And compared to alternative companies, this was very well priced.

My family first bought a headstone from The Memorial Company over 20 years ago. We returned for a matching plinth 10 years ago and have recently had this updated. Both items were really good quality stone, the text is laid out perfectly and they still look beautiful. Jane and Venetia are both kind and professional without being mawkish and a pleasure to deal with. I can absolutely recommend them.

A very professional service from start to finish. The staff handled the requirement with dignity and sensitivity, providing a range of options and suggestions, in order for me to make a well informed decision on the memorial. I would highly recommend this company to anyone experiencing this difficult time.