Good casino Withdrawal is a bit of a pain and they charge you if you make a second withdrawal the same today. I would get your id verified quickly as otherwise after first couple of withdrawals is... See more
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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
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Great selection of games! 2 of my top ones did have a server error for couple of days but that seems to have been resolved now 🙂 extremely fast withdrawals (within 2 minutes) My go to casino at the... See more
Company replied
Excellent site .. quick and easy deposits and withdrawals .. fantastic selection of games and very fun … the live chat is excellent also and Catalina is genuinely so lovely and helpful .. she was atte... See more
Company replied
I have been playing at Megariches for a long time, their slot selection is probably the best of any online casino. I recently had an issue with my card since my bank declined my withdrawal, I spoke to... See more
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Company details
About Mega Riches
Written by the company
Mega Riches is the new online casino licensed by the United Kingdom Gambling Commission with all the best jackpot slots on the market. Proud sponsors of West Bromwich Albion Football Club.
Contact info
3.2
Average
370 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Thai was excellent
Thai was great. His service was fast and efficient and my issue was resolved within minutes!
23 January 2026
Reply from Mega Riches
Hi there Caitlyn,
We appreciate your kind words! We pride ourselves on providing excellent customer support, and will make sure to pass this on to both Thai and the rest of the support team!
Rest assured that we are available to assist you 24/7 via both live-chat and email!
Best regards,
Team Megariches
Complete scam
Complete scam
Never ever won above my deposits, they just dwindle. The Double Bubble Fizz is most likely rigged because when you hit the bubble feature you nearly always hit the cherries which are worth sod all. The higher the stake the less RTP. Shocking, happily deleted my account tonight. Stay clear from this money grabbing site.
22 January 2026
Unprompted review
Reply from Mega Riches
Hi there Katie,
All our games, including Double Bubble Fizz, use certified RNGs from licensed providers and are rigorously tested for fairness by independent regulators like the UKGC—outcomes are random, and RTP is fixed regardless of stake size.
If you ever decide to return or have questions about your account, our support team is available to assist you 24/7 via live-chat and email.
Best regards,
Team Megariches
Never use this casino
Never use this casino. When you are winning or breaking even, they will assign bots to follow you around and make last minute bets to cause you to loose. Or if you play a time sensitive game, they will slow down your video live play so you cannot do a follow bet. Criminal. I closed my account after being £1000 down. Absolute lies about not assigning bots. Go to YouTube and Search Evolution Casino BJ Bots Player
22 January 2026
Unprompted review
Reply from Mega Riches
Hi there TJ,
It’s never our goal for players to feel cheated. We take these concerns seriously and want to clarify the facts.
Megariches does not use bots, manipulate live bets, or slow down gameplay; all casino games run on certified RNGs from licensed providers, and sports/live betting operates through regulated markets with real-time odds—no interference is possible or allowed under UKGC rules.
Technical delays can rarely occur due to network issues, but we’d be happy to investigate your session if you share details via our live-chat or email support.
We respect your choice to close your account. If there’s anything else we can assist with, our team is here to assist you.
Best,
Team Megariches
much better sites out there
thet will put limts on my aacout with out even telling me had £10 still in went take it out wont lt withdrawal unless over £20
17 January 2026
Unprompted review
Reply from Mega Riches
Hi Debo,
All limits are available to see and amend at any time via the Responsible Gaming tab on your profile. While our standard withdrawal minimum is £20, if you have reached a limit you can contact our customer support team and we can process a withdrawal from our end.
However, as you did not include any account information in your review, we’ve requested it so we can assist you more effectively.
Kind regards,
Team Megariches
Reply from Mega Riches
Hi there,
Thank you so much for your nice review! We are really happy to hear that you received such good help.
We always strive to make the process as smooth and safe as possible, and it's great to hear that you felt well taken care of. Of course, we will convey your kind words to the team!
Kind regards,
Team Megariches
Worst casino site ever
I joined December 2025, lost about £500 and withdrew £150 of my deposits. In January 2026 I deposited a similar amount, stupid really as I'd got no game from their slots last time
Suddenly a message pops up "loss limit reached" I had £8 and a few pence in the account. Couldn't withdraw it as below £20.
Then came the nightmare of emailing so called Customer Service. They need verification of my PayPal account. I can't screenshot the page they want because PayPal don't allow it for security reasons.
Twenty emails and a week later they still have my £8. A drop in their ocean and I cannot get it sent back to me.
Please never use this site. They are bandits and the most unhelpful I've ever come across.
Reviewing this in hope of saving others in the future.
11 January 2026
Unprompted review
Reply from Mega Riches
Hey Wendy,
We understand your frustration, and appreciate your patience. However, as explained in our previous correspondence, we must follow our verification procedures for security and regulatory purposes.
Please note that our team has already outlined the steps required to verify your PayPal account on several occasions. These procedures are essential to ensure the safety of your account and compliance with our licensing obligations.
As stated in our Terms and Conditions, we are required to verify each customer’s identity, and withdrawals may be temporarily restricted until satisfactory verification is achieved. Once the requested documents are received and approved, your withdrawal will be processed without delay.
If you require any further assistance, please do not hesitate to contact our 24/7 live support team, who are always ready to help.
Best regards,
Team Megariches
ZERO
As far as I see, this casino wants to lose customer!!!!! Nobody is checking the real RTP!!! And every time the same answer. The 3rd party checks etc etc!!!!
Because, I wrote many times (because I tried many times and everytime the result is the same; NOTHING!!!!!!) Novomatic games, especially Lucky Lady's Charm Deluxe 6 and 5, give NOTHING!!!
I tried many times on the same numbers and the result is worst!!! Lucky Lady's Charm Deluxe6 number 17 VERY VERY COLD and I've never seen hot! And Lucky Lady's Charm Deluxe5 Number 58!!! Never 3 Scatter!!! If you are lucky, rarely give 3 Scatter but this time gives only nut!!! Between 3-8 GBP!!!!
Therefore, not 1 Star; ZERO Star!!!
This is not for only today! I tried them many times!!!
29.12.2025
-----------------------
TODAY I TRIED 1 MORE TIME THE SAME GAMES.
ABSOLUTELY TERRIBLE!!!!!
NO 1 TIME FREE GAMES!!!!
ONLY VACUUMING THE DEPOSIT AND GIVES NOTHING!!!!!
......!!!!!!!!!!!!
I ADDED THE DATES. THUS, THE PEOPLE CAN SEE IT!!!!
30.12.2025
--------------------
TODAY I TRIED 1 MORE TIME THE SAME GAME ON THE SAME MACHINE 58/LUCKY LADY'S CHARM DELUXE5.
ABSOLUTELY TERRIBLE!!!!!
NO 1 TIME FREE GAMES!!!!
ONLY VACUUMING THE DEPOSIT AND GIVES NOTHING!!!!!
I ADDED THE DATES. THUS, THE PEOPLE CAN SEE IT!!!!
31.12.2025
-----------
TODAY I TRIED 1 MORE TIME THE SAME GAME ON THE SAME MACHINE 58/LUCKY LADY'S CHARM DELUXE5.
ABSOLUTELY TERRIBLE!!!!!
NO 1 TIME FREE GAMES!!!!
ONLY VACUUMING THE DEPOSIT AND GIVES NOTHING!!!!!
I ADDED THE DATES. THUS, THE PEOPLE CAN SEE IT!!!!
RUBBISH!!!
02.01.2026
------------------
TODAY I TRIED 1 MORE TIME THE SAME GAME ON THE SAME MACHINE 58/LUCKY LADY'S CHARM DELUXE5.
ABSOLUTELY TERRIBLE!!!!!
NO 1 TIME FREE GAMES!!!!
ONLY VACUUMING THE DEPOSIT AND GIVES NOTHING!!!!! ALL DEPOSIT VACUUMED AND NO 1 TIME FREE GAMES!!! NOBODY CAN EXPLAIN THIS ISSUE WITH RTP!!!! IF YOU REALLY CHECK THE GAME AND THE MACHINE, YOU CAN SEE IT!!! I'M TELLING YOU; LUCKY LADY'S CHARM DELUXE; NUMBER 58!!!!!
I ADDED THE DATES. THUS, THE PEOPLE CAN SEE IT!!!!
RUBBISH!!!
13.01.2026
------------
TODAY I WILL TRY THIS GAME AGAIN AT 58! AND I WILL SHARE THE RESULT AGAIN AT TRUSTPILOT. EVERBODY AND YOU CAN SEE THAT!!!
-------------
14.01.2026
TODAY I TRIED 1 MORE TIME THE SAME GAME ON THE SAME MACHINE 58/LUCKY LADY'S CHARM DELUXE5.
ABSOLUTELY TERRIBLE!!!!!
NO 1 TIME FREE GAMES!!!!
ONLY VACUUMING THE DEPOSIT AND GIVES NOTHING!!!!! ALL DEPOSIT VACUUMED AND NO 1 TIME FREE GAMES!!! NOBODY CAN EXPLAIN THIS ISSUE WITH RTP!!!! IF YOU REALLY CHECK THE GAME AND THE MACHINE, YOU CAN SEE IT!!! I'M TELLING YOU; LUCKY LADY'S CHARM DELUXE; NUMBER 58!!!!!
THIS IS NOT ABOUT COLD/HOT GAMES!!!!!
TOMORROW, I'LL SHARE THIS TERRIBLE EXPERIENCE AGAIN. THE SYSTEM DOESNOT ALLOW. BECAUSE I WROTE YESTERDAY!!!!!
I DON'T BELIEVE ANYBODY CHECK THE GAMES! AT LEAST 2 MONTHS NO FREE GAMES AT LUCKY LADY'S CHARM DELUXE / 58!!!!
ALSO, I TRIED LUCKY LADY'S CHARM DELUXE 6 ; 17; DOLPHIN'S PEARL DELUXE, BOOK OF RA, AND BIG BASS BONANZA NO 1 TIME FREE GAMES!!!!!!
5 DIFFERENT GAMES AND ZERO FREE GAMES; ZERO!!!!!!!!!!!!!!!!!!!!!!!!!!!!
.......!!!!!!!
13 January 2026
Unprompted review
Reply from Mega Riches
Hey Ugur,
All our games, including Lucky Lady’s Charm Deluxe, undergo rigorous third-party audits to verify fairness and published RTP rates, which are measured across vast numbers of spins.
Short-term streaks - both winning and losing, are normal due to RNG technology; individual sessions on specific machines or dates won't match long-term averages.
Our 24/7 support via live chat or email is available for any questions.
Regards,
Team Megariches
Were polite and fast
12 January 2026
Reply from Mega Riches
Hello Stephen,
Thank you for your feedback! We’re happy to hear that our team was polite and fast in assisting you. We really appreciate you taking the time to share your experience.
If you ever need help again, our support team is always available via Live Chat or email.
Kind regards,
Team Megariches
Maya was really helpful
9 January 2026
Reply from Mega Riches
Hello Gillian,
Thank you for your kind feedback! We’re glad to hear that Maya was really helpful and provided you with a positive experience. We’ll be sure to pass this on to her.
If you need any assistance in the future, our team is always available via Live Chat or email.
Kind regards,
Team Megariches
Was told I input wrong bonus code when…
Was told I input wrong bonus code when copying and pasting from email, suspecting this may be a scam website.
7 January 2026
Unprompted review
Reply from Mega Riches
Hey Kyle.
Thanks for reaching out about the bonus code. The code could have been rejected due to multiple reasons, due to limited information we are unable to review the account.
We have requested further information to review this further.
Best regards,
Team Megariches
I have had a terrible terrible…
I have had a terrible terrible experience with mega richies. I keep deposited and it fails and there bank still take my money..I have to wait 10days for it to reach back in my account..infact they still owe me 30pounds..from 3 weeks ago I made five deposits and all of them have failed something wrong with there bank and depositing...there customers support are not worth complaining too they are supposed to help only to be rude and disrespectful...I have finally closed my account..I recommend do not use this casino..I am not the only one I have complained about the deposited failed..they are thousands...I have already given my transaction I.d to you to customer support...you give the same comments all the time..check my complaints with customer support?
30 December 2025
Unprompted review
Reply from Mega Riches
Hello Richard,
We understand how frustrating failed deposits can be, especially when funds appear to be pending for an extended period, and we appreciate you bringing this to our attention.
When a deposit fails, the funds are usually held temporarily by the payment provider or bank and are automatically returned within their processing timeframe. That said, we will be more than happy to escalate this to our Payments Team for further investigation on your behalf. In order to do so, we would kindly need the following details:
Screenshot of the transaction
Transaction ID
Once we receive this information, our team can look into the matter in detail and provide clarity on the status of the funds.
We regret that your interaction with support did not meet expectations, as we always aim to be professional and respectful.
If you wish to follow this up, please contact us via live chat or email with the details above, and we will gladly assist further.
Kind regards,
Team Mega Riches
This is one of the best sites that I…
This is one of the best sites that I have ever played on the live chat especially Eric is so helpful it has all the games and lives games you can think of absolutely love it 💕
30 December 2025
Reply from Mega Riches
Hi Deborah,
Thank you so much for your review! We’re thrilled to hear that you’re enjoying the site and our wide range of games.
It’s great to know that Erik was especially helpful via live chat. Your support truly means a lot to us.
Kind regards,
Team Megariches
Great customer service from Erik
Erik addressed my concerns quickly when my account needed to be verified. Ensured there was no delay to my withdrawal
30 December 2025
Reply from Mega Riches
Hi Chris,
Thank you for sharing your experience! We’re pleased to hear that Erik handled your account verification promptly and helped ensure there were no delays with your withdrawal.
We appreciate your feedback and your trust in our service.
Kind regards,
Team Megariches
great very helpful and clear question…
Agent name Thai great very helpful and clear question and answer 👍
30 December 2025
Reply from Mega Riches
Hi Marek,
Thank you for your kind feedback! We’re happy to hear that Thai was very helpful and provided clear questions and answers. We truly appreciate you taking the time to share your experience.
Should you require anything else, feel free to reach out via live chat or email.
Kind regards,
Team Megariches
Good offers, but for experinced players.
good offers for experinced players, one issue is with promo on mails. Spins on them sometimes are bugged and needed to be added manually by the team, but agents are so friendly like Maya' with one she help me with one of the offers quickly as possible.
26 December 2025
Unprompted review
Reply from Mega Riches
Hey there!
Thank you so much for your feedback, we are currently aware of the situation with the spins and we sincerely apologise for the inconvenience caused.
Should you have any other faulty spins, please reach out to us so that we can assist.
It's also fantastic to see that Maya was able to assist you promptly and resolve the issue for you.
Best regards,
Team Megariches.
Reply from Mega Riches
Hello there Bizhan,
We are thrilled to hear about Maya's exceptional service level today! Your kind words won't go unnoticed, and we'll make sure to share it with both Maya and the rest of the team.
Best of luck and regards,
Team Megariches
Avoid site at all costs they frequently…
Avoid site at all costs they frequently log u out off games through bonus rounds and now there not paying
Youve been private emailing me back and fourth just refusing to pay wot I won
2 days on now asking for 2 months worth of bank statements wot a headache this site is
I won a 900£ line the game them froze and they do this
I have a screen shot and they still are trying to use every excuse they can think of to not pay out
And now they’re are point blank not replying BRILLIANT avoid at all costs
So now after apparently not being able to find my account they email to say it's sorted log in and the £900 winning payline still has not been credited
Awful site time to contact ecogra and financial ombudsman
Now they’re have closed the account seriously be careful on this site
They can complete withdrawals in 5 minutes verify u in 10 but apparently still reviewing matter in hand
The site tried to connect me to a WiFi zone seconds after my 21st spin of a bonus came in and froze re opened the game and didn’t add winnings CON
22 December 2025
Unprompted review
Reply from Mega Riches
Hello Lee
We understand how frustrating it can be to experience interruptions during gameplay or have concerns regarding payments.
Please note that game sessions, including bonus rounds, are handled directly by our certified game providers. In the event of a disconnection or logout, the game state is automatically saved, and any unfinished rounds or winnings are restored once you log back in. No results or payouts are lost due to this.
Regarding payments, withdrawals are always processed in line with regulatory requirements and security checks. We would be happy to look into your situation and clarify what may be causing the delay.
As we were unable to locate your account with the information provided, we’ve requested a few additional details. Once we receive them, we’ll be happy to assist you further.
Kind regards,
Team Megariches
Always a great experience customer…
Always a great experience customer service always good thanks erik
11 December 2025
Reply from Mega Riches
Hi Matthew,
Thank you for your kind review! We're glad to hear you’ve consistently had a great experience and that our customer service, especially Erik, has been helpful.
We appreciate your support and look forward to assisting you again.
Kind regards,
Team Mega Riches
Mohamed was great at helping resolve an…
Mohamed was great at helping resolve an issue I was having. Thanks again!
10 December 2025
Unprompted review
Reply from Mega Riches
Hey there K,
We appreciate you taking the time to share your experience!
We will make sure that both Mohamed and the rest of the team hears your feedback, and if there ever is anything - our support is available 24/7!
Best of luck and regards,
Team Megariches
Deposit bonus wasnt clear.You get 100%…
Deposit bonus wasnt clear.You get 100% but you only get 10% of that after you wager some money.Then the free spins they gave me when i activated them i instantly lost the deposit bonus.Just a joke.
8 December 2025
Reply from Mega Riches
Hello Fanis,
We understand that it can feel frustrating when bonuses do not work as initially expected. However, we would like to clarify that the structure of our Welcome Offer is clearly explained on the promotion's landing page and in the Terms and Conditions.
As you correctly noted, the bonus is paid out in increments. We state this as:
"The bonus is paid out in 10% increments of the maximum deposit match amount. This means for every 10% of the total wagering requirement satisfied, 10% of the bonus will be paid out."
Regarding your free spins, our system is designed to ensure maximum clarity on active promotions. If you activated a separate free spins offer, it is possible this may have altered the status of your active deposit bonus, depending on the specific offer terms at the time.
We strongly encourage all players to familiarise themselves with the specific terms and conditions of any offer they opt in to.
For full information on our welcome offer or assistance with any current promotions, please contact our 24/7 live support team via chat or email!
Best regards,
Team Megariches
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