Good casino Withdrawal is a bit of a pain and they charge you if you make a second withdrawal the same today. I would get your id verified quickly as otherwise after first couple of withdrawals is... See more
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I’ve been playing Mega Riches for a long while now and have reviewed before 5* always! From customer service to extremely fast withdrawals it’s all just perfect 👌 I don’t always win of course but whe... See more
Company replied
Absolutely fantastic customer service! Adele dealt with my problem so fast and efficiently she was amazing! There was another gentleman before Adele that was good too but we got cut off as I had to le... See more
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Company details
About Mega Riches
Written by the company
Mega Riches is the new online casino licensed by the United Kingdom Gambling Commission with all the best jackpot slots on the market. Proud sponsors of West Bromwich Albion Football Club.
Contact info
3.2
Average
309 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer support was great
Customer support was great. Leia was nice and dealt with my situation quickly and well. She's a diamond
16 April 2026
Reply from Mega Riches
Hi Steve,
Thank you for your kind feedback! We’re glad to hear Leia was able to assist you quickly and effectively. We’ll be sure to pass on your lovely comments.
If there’s anything else you need, feel free to contact our Customer Support anytime.
Kind regards,
Team Megariches
AVOID
AVOID. Casino charges you additional on every stake, without user opting in. Customer service were completely unhelpful. Misleading - do not trust!
15 April 2026
Unprompted review
Reply from Mega Riches
Hi Lauren,
We can see that you had opted into the feature in question. This is always optional, and you can opt out at any time by clicking on the jackpot banner shown within the game.
If you’d like any further clarification or assistance, please feel free to reach out to our Customer Support team, we’re here to help.
Kind regards,
Team Megariches
Safer gambling here doesn’t exist
Been playing with the site for months, had over £2500 in my balance & requested a withdrawal to be told they needed to verify my payment method, (requesting documents only when a withdrawal has been requested is actually against the law). I spoke with live chat & asked they restrict £2200 to prevent me losing these funds whilst awaiting card verification to allow me to withdraw. I was encouraged not to lock myself out of my account & Erik on live chat advised he would set a limit that meant I could not lose more than £300 of my current balance. He confirmed the limit had been set & would not take into account any previous winnings & would be effective based on my current balance, therefore not allowing my balance to go under £2200 for at least 24 hours.
I was then allowed to spend my entire balance in a matter of hours. When I have reached out regarding this, they just keep repeating how their limits work & completely dismissing the fact that their employee encouraged me not to take a break & set limits that did not restrict game play in any way. I have requested a refund of lost funds, I have proof of the conversation with their colleague & will be taking this further if my refund request is denied.
I will update my review accordingly,
31 March 2026
Unprompted review
Reply from Mega Riches
Hi there,
Any account limits or restrictions that a user wishes to apply, including deposit, loss, or session limits, can be managed directly through the Responsible Gaming section in your account profile.
Regarding the complaint you have raised, we’re unable to discuss the details of an ongoing official complaint on a public review platform.
However, please rest assured that your case has been received and will be reviewed carefully, and you will receive a formal response within the stipulated timeframe.
Kind regards,
Team Megariches
Great games good bonuses live chat was…
Great games good bonuses live chat was excellent 👌
2 April 2026
Reply from Mega Riches
Hi Simon,
Thank you for your great feedback!
We’re really happy to hear that you’re enjoying the games and bonuses, and that our live chat support met your expectations. Providing a smooth and enjoyable experience is always our goal.
If you ever need any assistance, we’re always here to help.
Kind regards,
Team Megariches
Reply from Mega Riches
Hi there,
We noticed your review and would like to understand what led to your experience.
If you can share a bit more detail, it would help us look into it and improve. You’re welcome to reach out to us directly as well.
Kind regards,
Team Megariches
Used to be a fantastic site but for the…
Used to be a fantastic site but for the past nearly 4 months it has been horrendous. Very very hard to bonus if you do bonus it’s not very good. As I said used to love this site but so far the year of 2026 terrible compared to multiple other sites
31 March 2026
Unprompted review
Reply from Mega Riches
Hello Tracey,
We understand how frustrating it can feel when game sessions, including bonus features, don’t deliver the same level of enjoyment as before. Please note that all our games operate on certified Random Number Generator (RNG) systems, meaning outcomes are entirely random and can vary significantly over time, regardless of previous results.
If you’d like us to review your specific case, feel free to contact our support team, we’ll be happy to assist you further.
Kind Regards,
Team Megariches
Avoid!
Avoid!
This company has the most erroneous ID process I have ever encountered. Logged into my account yesterday without issue and the first time since last May. Made a deposit of £150 which said failed so tried again, success get took both deposits.
I was then unable to withdraw due to verification and this is what has occurred so far:
A copy of all cards - card ending 6206 was approved yesterday and then rejected
Card 8309 - this was showing as deactivated as I no longer have the card and then changed to rejected
I spoke to Oscar on live chat who stated I needed to upload a bank statement for card ending 8309 showing the last transaction made on that card on the 3rd May 25 - I uploaded and it was rejected because it was older than 3 months!
My new card which is the same bank account as 8309 I was then told I had to send a bank statement showing that transaction which hasn’t even cleared though the banking system yet so I uploaded the last statement within the last 30 days PLUS a screen shot showing the transaction was still pending on my online banking - rejected.
So all bar my identify documents have gone through a cycle of being approved while being rejected.
I am going to speak to the UKGC tomorrow, despite terms the legislation is clear, ID verification can not be used to prevent a withdrawal unless certain concerns are raised and in that event deposits should not be allowed.
Everyone will encounter these issues and it seems many other have on trust pilot making this an untrustworthy site making the ID process unnecessarily difficult while holding deposits.
29 March 2026
Unprompted review
Reply from Mega Riches
Hi Lauren,
We sympathise with your situation and understand the frustration, especially when it involves managing multiple payment methods and access to your funds.
While we are required by the UKGC to maintain strict Know Your Customer (KYC) standards, we recognize that the conflicting feedback you received regarding your bank statements and deactivated cards has caused significant confusion.
Our goal is to resolve these discrepancies as quickly as possible so you can manage your account without further hurdles. We have therefore escalated this case internally and will get back to you as soon as we have an update.
Best regards,
Team Megariches
I spoke to Erik tonight who explained…
I spoke to Erik tonight who explained how to upload documents, he was very patient with me as I’m not technically minded. Thank you Erik
27 March 2026
Reply from Mega Riches
Hi Gregory,
We’re sp pleased to hear about your experience with Erik. He’ll be glad to know his patience and clear guidance made the process easier for you.
If we can assist with anything else, feel free to reach out to Customer Support, available 24/7.
Best regards,
Team Megariches
Maya was brilliant
Maya was brilliant
Supportive from the start and resolved the issues I was facing quickly and efficiently
27 March 2026
Reply from Mega Riches
Hi Mcc,
We’re glad to hear about your positive experience.
Maya will be pleased to know her support made a difference and that your issue was resolved quickly and efficiently.
If there's anything else we can help with, feel free to reach out.
Best regards,
Team Megariches
Erik was very helpful and answered all…
Erik was very helpful and answered all my questions fully and politely even though they were more than likely silly questions!
23 March 2026
Reply from Mega Riches
Hi!
We appreciate your kind words and are thrilled to hear about Erik's great service! We'll make sure to share this with him and the rest of the team.
Remember that if anything comes up, our support is available 24/7!
Best regards,
Team Megariches
absolute scammers avoid at all costs
absolute scammers avoid at all costs
i won money and tried to withdraw it but kept getting various excuses why i could not withdraw
when i was finally allowed to withdraw it would only let me ask for £20 then it conveniently lost my payment methods , every time i set up another method it also blocked that
i tried to put in a complaint and the site blocked me completely
22 March 2026
Unprompted review
Reply from Mega Riches
Hi,
Our closed-loop process requires returning funds to the same deposit method to properly close it, which is a business standard. Verification of payment methods is required for security and compliance.
We've already replied to your support inquiry, so please check your email inbox (including spam/junk folders).
If you still can't find it or need further help, please reach out to our live support, we're available 24/7!
Best regards,
Team Megariches
Adriana
Only leaving this review down to one person..... Adriana absolute credit to the company. Out of 5 customer service chats she was the only one willing and able to assist and sort out the issues.
Many thanks Adriana. 😊
17 March 2026
Reply from Mega Riches
Hi Carl,
We're thrilled you had a great experience with Adriana! Our support team will love hearing this, and we hope to welcome you back soon.
Remember that we are available to assist around the clock via both email and live-chat!
Best regards,
Team Megariches
The worst slots ive ever played
The worst slots ive ever played, no scatters or free spins, i agree with most people on here that the rtp seems rigged. Had a few small wins in the begining but nothing now. Wont be spending anymore money on this site.
20 February 2026
Unprompted review
Reply from Mega Riches
Hi Andrea,
All our games are designed to operate with fairness and integrity, using systems that are independently monitored to ensure outcomes are legitimate.
If you have questions about how our games work or about a specific experience, we encourage you to contact our support team, who can provide clear guidance and assistance.
We are committed to maintaining a secure and transparent environment for all players.
Kind regards,
Team Megariches
erik was great help
erik was great help
as too the company still not paid my withdrawal in to account 😡😡😡😡
13 March 2026
Reply from Mega Riches
Hey Ryan.
Happy to see that Erik was able to provide you with the necessary support required to resolve the issue. We will make sure to share the feedback with him!
Should you have further feedback or any other questions, please feel free to let us know!
Best regards,
Team Megariches
Avoid
Avoid. Scam. First few withdrawal fine. Then they ask you to verify again. They are a scam. Do not pay out. Please avoid people. When you win they dont pay out. They keep transferring your winnings back to your betting balance and disapprove your pending withdrawals. Totally immoral company.
10 March 2026
Unprompted review
Reply from Mega Riches
Hi John,
Please note that from time to time additional verification may be required in order to comply with regulatory requirements and ensure the security of player accounts. This process can sometimes take place even after previous withdrawals have been completed.
As we were unable to locate your account with the information provided, we’ve requested a few additional details. Once we receive them, we’ll be happy to review the matter further and assist you.
Kind regards,
Team Megariches
I finally got my account set up after…
I finally got my account set up after help from a lovely advisor called erik,
There's a glld amount of games and its very easy to work out the site,
The only down side is I didn't get any bonus so that was a big shame but other then that really friendly advisors and a good game selection
4 March 2026
Unprompted review
Reply from Mega Riches
Hey Abigail!
Thank you so much for your review, we hope that you have an amazing time on the site!
We're glad that Erik was able to help you setting up your account, we will make sure to share your feedback with both him and the rest of the support team!
Should you require anything else please feel free to let us know.
Best regards,
Team Megariches
Reply from Mega Riches
Hi Nikola,
Thank you for your kind feedback!
We're delighted to hear that Erik was able to guide you through the process and make it smooth as can be! We'll be sure to pass your kind words on to him.
If you need anything else, we're always here to help.
Kind regards,
Team MegaRiches
Heather was fantastic customer services agent
Heather was a great fantastic customer service agent on the live chat really quick to help with my problem and to offer other options when the first options didn’t work for me and we got the problem sorted very quickly and she maintained a positive helpful attitude throughout was a great experience
4 March 2026
Reply from Mega Riches
Hi Gareth,
Thank you for your wonderful feedback!
We’re delighted to hear that Heather provided such fantastic support and was quick to assist you. It’s great to know she explored alternative options when the first solution didn’t work and maintained a positive, helpful attitude throughout, that’s exactly the level of service we strive to deliver.
We’ll be sure to pass your kind words on to her. If you ever need assistance again, we’re always here to help.
Kind regards,
Team Megariches
Great customer service
Great customer service. Ian offered good, clear communication of technical instructions and information needed to resolve the issue.
1 March 2026
Reply from Mega Riches
Hi There MS J,
Thank you so much for your kind words to our lovely agent, Ian!
We will make sure to pass these lovely comments to him as well as our team!
In future if you have any questions or concerns, please, do let our fantastic customer service team know so they can help you out!
Best Regards,
Team Megariches
I warn everyone against this casino!!
I warn everyone against this casino!!! Big scam!!! The biggest scam in UK gaming!!! You won't win here!!!
25 February 2025
Unprompted review
Reply from Mega Riches
Hello Pawel,
We hope you are well.
We are very sorry to hear you had a negative experience with us, would you be able to elaborate on your negative experience so we can try and assist you and get you through this?
If you have any issues with our site and require assistance, please make sure to use our amazing customer support team for assistance on any of your queries!
Best Regards,
Team Megariches.
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