I placed an order on 6/4/22. One part of the order arrived 12 days later, the other one never arrived, just says tracking # created, but there was no info on shipping progress. Company offered excus... See more
Company replied
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See what reviewers are saying
Very happy with their product and customer service. Have been using for over 5 years now. Sometimes shipping can be tricky but they have fair policies in place for replacement. Shipment always comes a... See more
Company replied
Great customer service! Easy to communicate with, with rapid responses. Had an issue recently where I requested no signature required, but it was still sent with a signature required. That caused a lo... See more
Company replied
One of the reasons why we use med supply. Is it when we place our order it is delivered in the most expedient amount of time. Always professional mannerism and courtesy when we need to call in. Top no... See more
Company replied
Company details
Written by the company
Med Supply Solutions is dedicated to supplying first-rate dermal fillers, cosmeceuticals, and orthopedic products such as TEOSYAL®, JUVEDERM®, RADIESSE®, RESTYLANE®, and ORTHOVISC®. Our growth is rooted in consistent quality, competitive pricing, and client satisfaction. We offer personalized service with a VIP sales agent for each client, ensuring a seamless shopping experience. We prioritize safety and trust, guaranteeing authentic products at unmatched prices, backed by our price match promise.
Contact info
4.5
Excellent
81 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Delivered to wrong address
Delivered to wrong address. I never received the package
24 June 2024
Unprompted review
Reply from Med Supply Solutions
We apologize for the inconvenience of your package being delivered to the wrong address and that you did not receive it. Please contact to your account manager with your order details so we can investigate and resolve this issue promptly. Your satisfaction is important to us, and we are committed to making this right for you.
Thank you for your understanding.
Reply from Med Supply Solutions
Thank you for your fantastic 5-star review! Kim appreciates your compliment about her being amazing.
We're committed to providing top-notch service, and it's customers like you that make our work so rewarding. If you ever have any questions or need assistance in the future, feel free to reach out. We value your continued trust.
Customer service is excellent …
The customer service is always excellent. Andy was very helpful, friendly and smart. Never have a problem with the products.
22 February 2024
Unprompted review
Reply from Med Supply Solutions
Thank you for your fantastic 5-star review! We're thrilled to hear that you always experience excellent customer service with us. Andy appreciates your kind words about his helpful, friendly, and smart assistance.
We're committed to providing top-notch service, and it's customers like you that make our work so rewarding. If you ever have any questions or need assistance in the future, feel free to reach out. We value your continued trust.
This company is very personable
This company is very personable. Fast service! Great staff! Always very friendly and helpful. Any problems are fixed immediately. I really appreciate their services!
11 December 2023
Unprompted review
Reply from Med Supply Solutions
Thank you for the fantastic 5-star review! We're thrilled to hear that you find our company very personable with fast service, a great staff, and always friendly and helpful assistance.
Your kind words mean a lot to us, and we're committed to providing excellent service. If you ever encounter any issues, rest assured they will be fixed immediately. If you have any more orders or questions in the future, please don't hesitate to reach out. We're here to assist you.
Thanks again for choosing us. We truly appreciate your appreciation and look forward to continuing to provide you with outstanding service.
Amazing service ,quick delivery and …
Amazing service ,quick delivery and superb products .
8 December 2023
Unprompted review
Reply from Med Supply Solutions
Thank you for the amazing 5-star review! We're delighted to hear that you experienced amazing service, quick delivery, and found our products superb.
Your satisfaction is our priority, and we're committed to maintaining the highest standards in both service and product quality. If you have any more orders or questions in the future, please don't hesitate to reach out. We're here to assist you.
Thanks again for choosing us. We look forward to continuing to provide you with exceptional service and top-quality products.
Megan not only acknowledged the order…
Megan not only acknowledged the order immediately, but sent me a tracking number immediately and Daily let me know how things were doing and where they were! She double checked when they came in to make sure I had received everything I was supposed to have received!
10 May 2023
Unprompted review
Reply from Med Supply Solutions
Thank you so much for your incredible 5-star review! We're thrilled to hear about your positive experience with Megan. It's fantastic to know that she not only acknowledged your order promptly but also provided you with a tracking number right away. We take pride in keeping our customers informed, and it's great to hear that Megan went above and beyond by providing daily updates on the progress and location of your order. It's wonderful to know that she double-checked to ensure that you received everything you were supposed to. We truly appreciate your kind words, and we'll be sure to pass along your feedback to Megan. Thank you for choosing us, and we look forward to serving you again in the future!
Highly Recommend
Professional, knowledgeable, and friendly customer service personnel. Inventory and product selection/availability is excellent. Med Supply Solutions provides excellent follow-up service, even after the sale is complete. Extremely Fast Ship Time. Highly Recommend. 10 Star Company.
22 May 2023
Unprompted review
Reply from Med Supply Solutions
Thank you so much for your outstanding 5-star review! We are incredibly grateful for your kind words and recommendation. Our team takes great pride in providing professional, knowledgeable, and friendly customer service, and we're thrilled to hear that you had a positive experience with our team members. We also strive to maintain an excellent inventory and product selection to meet your needs. It's wonderful to know that our follow-up service has exceeded your expectations, even after the sale is complete. We understand the importance of timely delivery, and we're delighted that our shipping time has been extremely fast for you. Your glowing review means the world to us, and we consider it a true honor to be called a "10 Star Company" in your eyes. Thank you for your support, and we're excited to continue serving you with excellence!
Always easy to place orders
Always easy to place orders, good selection, affordable, and free shipping. Great customer service!
23 May 2023
Unprompted review
Reply from Med Supply Solutions
Thank you so much for your fantastic 5-star review! We're thrilled to hear that placing orders with us has always been a breeze for you. We strive to make the ordering process as seamless as possible, and it's wonderful to know that you find it easy and convenient. We're also glad to hear that you appreciate our wide selection of products, affordable pricing, and the added bonus of free shipping. Our team takes pride in delivering great customer service, and we're delighted that you've had positive experiences with us. Thank you for your support, and we look forward to continuing to provide you with an excellent shopping experience!
Have used this company for years
I have used this company for nearly 15 years. They are always helpful, knowledgeable and thorough. All of the representatives are available and have always been able to resolve any issues I may have encountered. I won’t order from any other supplier.
22 May 2023
Unprompted review
Reply from Med Supply Solutions
Thank you so much for your amazing 5-star review! We truly appreciate your loyalty and trust in our company over the past 15 years. It's wonderful to hear that our team has consistently provided you with helpful, knowledgeable, and thorough service. We take pride in being available to assist you whenever you need us and ensuring that any issues you encounter are promptly resolved. Your continued support means the world to us, and we're delighted to be your preferred supplier. We look forward to serving you for many more years to come!
Easy to use and convenient.
16 May 2023
Unprompted review
Reply from Med Supply Solutions
Thank you so much for your 5-star rating and the positive feedback! We strive to provide a seamless and user-friendly experience for our customers, and your comment reassures us that we're on the right track. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We greatly appreciate your support!
Was an excellent service!!
Was an excellent service!!
Very helpful and informative
20 April 2023
Unprompted review
Reply from Med Supply Solutions
Thank you for taking the time to provide us with your feedback and for giving us a 5-star rating! We're delighted to hear that you found our service to be excellent and that we were able to assist you in a helpful and informative manner. We appreciate your business and look forward to serving you again in the future!
I highly Recommend Med Supply Solutions
I am extremely please with Med Supply Solutions. The products I have ordered have always been top quality and the customer service the very best! Always so prompt to any questions I may have. I will highly recommend this great company!
27 March 2023
Unprompted review
Reply from Med Supply Solutions
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Reply from Med Supply Solutions
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoying our product/service and appreciate your feedback.
Very easy to navigate their website and…
Very easy to navigate their website and the products are very good.
17 February 2023
Unprompted review
Reply from Med Supply Solutions
Thank you so much for taking the time to write this review. It's wonderful to hear you received excellent service at Med Supply Solutions.
Great pricing and customer service
Product is always excellent and anytime there has been an issue it’s been dealt with promptly and replaced. Highly recommend this company for Med spa supplies! Great pricing and customer service
1 February 2023
Unprompted review
Reply from Med Supply Solutions
Thank you for taking the time to share your experience with us. It warms our hearts to hear such amazing feedback!
great, fast free shipping, excellent customer service
I ordered biorevitalosation product from Medsupply, I received it with free shipping within 5-7days, excellently packed with a super responsive service team. Will definitely order again
1 February 2023
Unprompted review
Reply from Med Supply Solutions
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Satisfied Customer
I have been ordering from MSS for several years. They are always professional , courteous, and helpful. Hard to beat excellent prices, great service, and consistent experiences.
1 December 2022
Unprompted review
Reply from Med Supply Solutions
Thank you so much for this 5-star review, Cheryl. It's wonderful to hear you received excellent service at Med Supply Solutions.
Top of their class medical supply
One of the reasons why we use med supply. Is it when we place our order it is delivered in the most expedient amount of time. Always professional mannerism and courtesy when we need to call in. Top notch organization
11 January 2023
Unprompted review
Reply from Med Supply Solutions
Thanks for sharing, Charles, the team at Med Supply Solutions is thrilled to receive such a great rating, Thank you for taking the time to leave us a 5-star rating.
Med Supply Solutions are always very…
Med Supply Solutions are always very helpful and provide the latest info on products.
11 January 2023
Unprompted review
Reply from Med Supply Solutions
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
I have ordered for several years from…
I have ordered for several years from Med Supply Solutions. Their customer service reps are wonderful to work with. My orders have been filled with no issues I definately enjoy working with this company and encourage others to do so.
5 January 2023
Unprompted review
Reply from Med Supply Solutions
This review made our day! Thank you so much for taking the time to review us. We are so grateful for your kind words.
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