I placed an order on 6/4/22. One part of the order arrived 12 days later, the other one never arrived, just says tracking # created, but there was no info on shipping progress. Company offered excus... See more
Company replied
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See what reviewers are saying
Very happy with their product and customer service. Have been using for over 5 years now. Sometimes shipping can be tricky but they have fair policies in place for replacement. Shipment always comes a... See more
Company replied
Great customer service! Easy to communicate with, with rapid responses. Had an issue recently where I requested no signature required, but it was still sent with a signature required. That caused a lo... See more
Company replied
One of the reasons why we use med supply. Is it when we place our order it is delivered in the most expedient amount of time. Always professional mannerism and courtesy when we need to call in. Top no... See more
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Company details
Written by the company
Med Supply Solutions is dedicated to supplying first-rate dermal fillers, cosmeceuticals, and orthopedic products such as TEOSYAL®, JUVEDERM®, RADIESSE®, RESTYLANE®, and ORTHOVISC®. Our growth is rooted in consistent quality, competitive pricing, and client satisfaction. We offer personalized service with a VIP sales agent for each client, ensuring a seamless shopping experience. We prioritize safety and trust, guaranteeing authentic products at unmatched prices, backed by our price match promise.
Contact info
4.5
Excellent
81 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I have had nothing but excellent…
I have had nothing but excellent experiences with this honest company!!
19 February 2026
Unprompted review
Reply from Med Supply Solutions
Thank you so much for your kind words and support! We’re truly grateful for your trust and are delighted to hear that you’ve had nothing but excellent experiences with us. Providing honest service and customer satisfaction will always be our top priority. We look forward to serving you again!
Great prompt service
1 May 2026
Unprompted review
Reply from Med Supply Solutions
Thank you for your feedback! We’re happy to hear you found our service prompt and efficient. We appreciate your support and look forward to assisting you again 😊
Super fast
Super fast
Super fast! Good customer service. Jay was very kindly and helpful to me in the process.
5 March 2026
Unprompted review
Reply from Med Supply Solutions
Thank you for your kind review! We're glad to hear that you had a great experience with our service and that our team was able to assist you promptly. We truly appreciate your feedback and look forward to serving you again in the future!
Easy delivery and great products !!
2 March 2026
Unprompted review
Reply from Med Supply Solutions
Thank you so much for your kind words! We're thrilled to hear that you had an easy delivery experience and that you’re happy with the products.
We truly appreciate you taking the time to share your feedback. It means a lot to our team. We look forward to serving you again soon! 😊
Shara provides excellent customer…
Shara provides excellent customer service and is very responsive to any concerns. I have used this company for over ten years and they consistently professional and easy to work with.
Would recommend this company without any hesitation.
Sharon L.
7 January 2026
Unprompted review
Reply from Med Supply Solutions
Thank you so much, for your kind words and continued trust over the years! We truly appreciate your loyalty and are grateful for the opportunity to work with you. Shara will be especially happy to hear your feedback. We look forward to continuing to support you whenever you need us!
Great customer service
Great products, customer service..always responsive to my needs and questions.
15 December 2025
Unprompted review
Reply from Med Supply Solutions
Thank you so much for your kind words! We truly appreciate your support and are always happy to assist with your needs and questions.
Great customer service
Great customer service! If there is ever an issue or I have a concern, they are quick to make it right.
14 November 2025
Unprompted review
Reply from Med Supply Solutions
We truly appreciate your feedback. Our team is committed to providing fast and reliable assistance, and we’re glad to know we met your expectations.
Very reliable and always easy to work…
Very reliable and always easy to work with.
12 November 2025
Unprompted review
Reply from Med Supply Solutions
We truly appreciate your feedback! It’s always a pleasure working with you, and we’re happy to know you’re satisfied with our service.
Communication was perfect
Communication was perfect. Product received as expected. Excellent service.
12 November 2025
Unprompted review
Reply from Med Supply Solutions
Thank you so much for your kind feedback! We’re glad to know you’re satisfied with our service and received your order as expected. We truly appreciate your support!
Excellent staff and communication
Excellent staff and communication. Products arrived on time even with new international shipping laws in place.
7 November 2025
Unprompted review
Reply from Med Supply Solutions
Thank you for your kind words! We’re glad your order arrived on time and that you were satisfied with our service.
Great customer service if you’re…
Great customer service if you’re willing to wait a little for shipping.
11 November 2025
Unprompted review
Reply from Med Supply Solutions
We truly appreciate your feedback! We’re always working to improve our shipping times while maintaining excellent customer service. Thank you for your patience and support.
The ordering process and constant…
The ordering process and constant updates are perfect and the customer service always helpful and efficient! I would and have recommended this company to other medical spas.
7 November 2025
Unprompted review
Reply from Med Supply Solutions
Thank you so much for your kind words! We truly appreciate your feedback and are happy to hear that our ordering process, updates, and customer support have met your expectations. It’s wonderful to know you’ve recommended us to other medical spas — that means a lot to us. We look forward to continuing to support your business!
Helpful customer service
Customer service was helpful with placing my order today. I needed help ordering WiQo PRX-T33, because the product is not listed on website anymore. I called & representative placed order for me. Over 3 weeks ago I brought this to the attention of a representative, yet it is still not resolved . There are also problems with at least 1 product that Can be ordered, yet not actually being carried anymore. 9/4/25 I was able to order several boxes of Biorepeel body peel online. Turns out my credit card was not actually charged as I'm told it's no longer being offered. There was no indication on website of this. I informed representative of this that day., & told it would be taken care of, but see Today the Biorepeel body peel is still on website. I was hopeful it was back & I was still able to go through the motions of ordering it again. Again I was told no Ionger carried. I let Representative today know about this issue & that almost a month I was told it was going to be resolved, but clearly not yet.
I am happy with the prices & products , although would like to see Biorepeel body come back & I wish Perfect Derma Peel (especially those with booster) could be added to inventory.
29 September 2025
Unprompted review
Reply from Med Supply Solutions
Thank you for sharing your detailed feedback with us. We truly appreciate you taking the time to let us know about your experience. I’m glad to hear that our customer service team was able to assist you with your WiQo PRX-T33 order.
At the same time, I sincerely apologize for the inconvenience caused by the issues with product availability and the delays in updating the website. Your concerns about Biorepeel Body Peel and other items still appearing online, despite being unavailable, have been noted. I’ve escalated this matter to our team so we can work on resolving it promptly.
We also appreciate your suggestions regarding bringing back Biorepeel Body Peel and adding Perfect Derma Peel with boosters to our inventory. Feedback like yours helps us improve our offerings and services.
Thank you again for your patience and for being a valued customer—we’ll continue working to make your experience smoother.
Long wait time for product
I run a medical office and decided to try Med Supply Solutions for one of the products they have (to which I purchase direct from the manufacturer). However, there are times when I purchase through distributors. Upon general search, Med Supply Solutions didn't have any negatives so I figured I'd try it out. It's been two weeks since the original order, and no updates. This company is located in the Netherlands so that's the first problem. Second, their call center is in Canada. There's no telling when we will receive our order as no one knows any status. If you can go direct with manufacturers, I would skip ordering from Med Supply Solutions as my experience has not been a good one.
18 August 2025
Unprompted review
Reply from Med Supply Solutions
Thank you for your feedback. We're truly sorry for the delay and lack of updates on your order — we understand how critical timely deliveries are in a medical setting. While our global operations aim to serve a wider network, we recognize this may have caused frustration, and we apologize for the inconvenience.
Please know we're actively reviewing this issue to improve communication and service. We value your business and would appreciate the opportunity to make things right.
Thank you again for bringing this to our attention.
My dysport was delivered late
My dysport was delivered late, 7/7/2025, and at 29.2°C / 85°F. Way too hot. Before reconstitution dysport is supposed to be no more the 8°C /46°F. I am very unhappy and cannot used this
7 July 2025
Unprompted review
Reply from Med Supply Solutions
Hi Sarah, we sincerely apologize for the inconvenience caused by the delayed delivery and the temperature condition of your Dysport order. We understand how important it is for products like this to be stored and transported under proper conditions, and we completely understand your frustration.
Please rest assured that we take this matter very seriously. We would like to investigate this further and make things right for you. Kindly reach out to us or send us a private message with your order details, and we will assist you with a resolution as soon as possible.
Thank you for bringing this to our attention, and again, we’re truly sorry for the experience.
Always a great experience
13 May 2025
Unprompted review
Reply from Med Supply Solutions
Thank you so much! We're glad to hear you've consistently had a great experience with us.
Perfect delivery!
9 May 2025
Unprompted review
Reply from Med Supply Solutions
Thank you so much! We're thrilled to hear your delivery was perfect. We look forward to serving you again soon!
I have been getting products from this company for OVER 15 YEARS
I have been getting products from this company for years, probably 15 years. EXCELLENT customer service and authentic, quality products. Highly recommend.
24 April 2025
Unprompted review
Reply from Med Supply Solutions
Thank you so much for your continued support over the past 15 years! We're truly grateful for your loyalty and kind words. It means the world to us to hear that you've had such a positive experience with our customer service and products. We look forward to serving you for many more years to come!
Excellent experience always
Excellent experience always. When our shipment is delayed, the company never hesitates to ship a replacement. As well, they handle all of the tracking and keep us updated.
1 October 2024
Unprompted review
Reply from Med Supply Solutions
Thank you so much for your kind words! We’re thrilled to hear that you consistently have a great experience with us. We always strive to ensure our customers are taken care of, especially during delays. Your feedback about our replacement process and tracking updates means a lot to us. We look forward to serving you again!
I ordered 8 vials of filler plus…
I ordered 8 vials of filler plus hyaluronidase and so far only received 3 vials of filler the juvederm .
I am hoping they are sending the rest asap , mainly the voluma and also the restylane.
3 September 2024
Unprompted review
Reply from Med Supply Solutions
Thank you for your feedback. I apologize for the inconvenience. We’re currently looking into your order to ensure the remaining items, including the Voluma and Restylane, are sent to you as soon as possible. We appreciate your patience and will provide you with an update shortly. Please don’t hesitate to reach out if you have any further concerns.
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