Good hospital and great staff. However very expensive for a few hours and no over night. Too much of this and I will be forced to drop off private health all together. Additionally calling medibank is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Medibank has been easy to deal with, and they followed up to see if I needed help and referred me for some other services that will be very useful. All the staff I have spoken to have been lovely, gre... See more
Company replied
I was very happy with the deal I got from the company and the ease with which claims and payments are managed through the Hospitals and Surgeons. I found the initial contact through Chat system very... See more
Company replied
Tracy from Joondalup store WOW! Amazing service. Who would’ve thought a complete stranger could have such an impact. Honestly she deserves a pay rise immediately. Her service and efficiency was incred... See more
Company replied
Company details
- Health Insurance Agency
- Insurance Agency
- Insurance Broker
- Insurance Company
- Life Insurance Agency
- Travel Insurance Company
Written by the company
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Contact info
Level 2/695 Collins Street, 3008, Docklands, Australia
- 1300 986 850
- medibank.com.au
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Patricia went above and beyond to help…
Patricia went above and beyond to help me understand The Australian health insurance system.
3 June 2026
Unprompted review
Reply from Medibank
Hi Ace, Thanks so much for sharing this! We’re really glad Patricia was able to help and make things clearer for you. We’ll be sure to pass your kind feedback on! - Cath
Quick and easy to use website and…
Quick and easy to use website and refund thank you
3 June 2026
Unprompted review
Reply from Medibank
Hi Samantha, we’re glad you found it quick and easy to use. Thanks for sharing your feedback! - Cath
Medibank did everything right
Medibank did everything right. They were helpful, gave me all the information I requested and needed and generally they made the whole process easy. Emotionally and physically my bilateral knee surgery journey has been difficult. I really appreciate the fact that Medibank Private has assisted me the whole way.
27 May 2026
Unprompted review
Reply from Medibank
Hi Stephen, thank you for sharing your experience. We’re really glad we could support you along the way and help make things a little easier. Wishing you all the best with your recovery! - Cath
We have been with Medibank since its…
We have been with Medibank since its inception and always had good service and no failures. Not sure about the financial comparison but so long as the service and coverage remain at this standard, we remain good loyal customers
28 April 2026
Unprompted review
Reply from Medibank
Hi Colin, thank you for your continued support over the years and we really appreciate your loyalty. It’s great to hear the service and cover have been meeting your expectations! - Cath
Thank you Medibank
From the minute I attended the Northern Private Hospital, there were no hidden fee's other than my Anesthetists $100.00 out of pocket cost which I was aware of. All the Staff at the hospital were great, very caring, I expected that from a private hospital, and was pleasantly surprised, finally on leaving the hospital all I needed to do was sign a few documents and the reception staff said that's all you need to do, everything is covered by your Health Insurance, I was very relieved and happy. Thank you Medibank.
26 May 2026
Unprompted review
Reply from Medibank
Hi Shaylee, we’re really glad everything felt clear and straightforward, with no surprises along the way. It’s great to hear you felt well looked after, and we appreciate you taking the time to let us know! - Cath
Reply from Medibank
Hi Gayle, we’re really glad we gave you peace of mind when it mattered most! - Cath
Simple informative and easy
26 May 2026
Unprompted review
Reply from Medibank
Hi Garry, thanks for your feedback! We’re glad everything was clear and we appreciate you sharing! - Cath
Terrible customer service
I'm sick of trying to get in touch with this company, whom I pay over $300/month to, it's almost impossible. Ridiculous hold times after you've gone around and around in circles with the AI rubbish that can't understand a thing i'm saying and tries over and over to fob me off to their website self-help instead. This is why people are already angry by the time they finally get through to a human, and then their employees probably get abused by pissed off customers.
They'll in touch with you quick enough if you miss a payment, but trying to get in touch with THEM, even as a paying member - good luck!
2 June 2026
Unprompted review
Reply from Medibank
Hi Kirsty, I’m really sorry this has been so frustrating as that’s not the experience we want for our members. It shouldn’t be this hard to get through, and we appreciate you letting us know. If you’re open to it, please send us an online message (Via My Medibank app or here: https://www.medibank.com.au/contact-us) so we can assist you with your enquiry. - Cath
Excellent service didn’t have to follow…
Excellent service didn’t have to follow up at all, you looked after my ambulance fee directly and didn’t have to call me whilst I was recovering at home. Thank you 🙏
1 June 2026
Unprompted review
Reply from Medibank
Hi Jenny, we appreciate you taking the time to let us know of this and I'm really glad it all felt easy to manage while you were recovering! - Cath
I have found the process smooth and…
I have found the process smooth and without worry to make a claim so extremely happy since going to hospital was a worry in itself!
15 May 2026
Unprompted review
Reply from Medibank
Hi Gillian, thank you for sharing. We’re really glad it felt easy and worry-free during what can be a stressful time. - Cath
Reply from Medibank
Hi Darryl, thanks for sharing this. I'm glad it was all straightforward and we really appreciate your feedback! - Cath
Recent day surgery experience
My recent hospital day surgery was a smooth experience with regards to Medibank cover and payments. Coordination between Medibank and the various medical entities made for easy payments and rebates that were sorted quickly online.
27 May 2026
Unprompted review
Reply from Medibank
Hi Tania, thanks for taking the time to let us know. I'm glad everything went smoothly and that it felt easy to manage along the way! - Cath
Both StStevens hospital and iMed were…
Both StStevens hospital and iMed were brilliant staff extremely professional and friendly keep me informed on procedures
The process through Medibank was seamless and professional The whole process was as stress free as possible. I’m a happy customer
Thank you
28 May 2026
Unprompted review
Reply from Medibank
Hi Clifford, thanks so much for sharing this. It's great to hear everything went so smoothly for you. We’ll be sure your kind words are passed on to the teams involved! - Cath
Trouble free and Simple to claim
It was straightforward and trouble free to claim with my Opthalmologist!
29 May 2026
Unprompted review
Reply from Medibank
Thanks for sharing your trouble-free experience! We’re always thrilled to hear how our members find the claiming process, and we’re delighted to know yours was smooth and hassle-free. Kind regards, Shelley and the Medibank Team :)
Wisdom tooth surgery
Checking with Medibank prior to my procedure was straightforward. Claiming for the hospital component was carried out by the surgeon's admin team, so nothing for me to do.
20 May 2026
Unprompted review
Reply from Medibank
Hi Kath, Thank you for sharing your experience. We’re pleased to hear your pre-admission check was hassle-free. All the best for your wisdom teeth removal and we wish you a smooth recovery! - Cath
Overall very happy, despite frustrating experience interacting with your Chat process.
I was very happy with the deal I got from the company and the ease with which claims and payments are managed through the Hospitals and Surgeons.
I found the initial contact through Chat system very tedious and not entirely fit for purpose.
15 May 2026
Unprompted review
Reply from Medibank
Hi Lyn, thank you for taking the time to share your feedback.
We’re really pleased to hear that you’re happy with your cover and that claims and payments have been smooth and easy for you.
I’m sorry to hear that your initial experience with our chat system felt tedious and not quite fit for purpose. That’s certainly not the impression we want to leave, and your feedback is really valuable as we work to improve our services.
If there’s anything further we can assist you with, please don’t hesitate to reach out to us here: https://www.medibank.com.au/contact-us
- Cath
Stress free experience
Straight forward & stress free dealing over the phone with a friendly representative.
11 May 2026
Unprompted review
Reply from Medibank
Hi Peter, we really appreciate you taking the time to share this and are glad we could assist you so smoothly.
If there’s ever anything more we can help with, please don’t hesitate to reach out via our website! - Cath
The best health insurance by a huge margin
I couldn't be happier With Medibank Private. I ceased my very long-term membership with my previous health fund due to the fact that they didn't support a hospital that was offering to do a major surgical procedure with NO out of pocket costs to me! This is something every person wants. We pay so much for health insurance that we should be protected from the costs we are forced to incur by other private hospitals. Medibank Private pays all cost if the surgery occurs at Cotham Private Hospital in Melbourne. Had it not been for this health fund I would have had to pay at least $5,000 in extra, unsupported costs. The service was high quality too - I know, I'm a Pre-admission nurse!
30 March 2026
Unprompted review
Reply from Medibank
Hi Catherine, thanks so much for taking the time to share such detailed feedback. We’re absolutely delighted to hear how happy you are with your cover and the support you received.
It’s great to know that your plan has helped minimise out-of-pocket costs and provided you with the peace of mind you deserve when undergoing a major procedure.
We also really appreciate your kind words about the quality of service, especially given your professional background. That means a lot to us :)
- Cath
Nice hospital room nurse's were great
Nice hospital room nurse's were great
21 May 2026
Unprompted review
Reply from Medibank
Hi Frank, thank you for your kind feedback. We’re so pleased to hear you had a comfortable hospital stay and that the nurses took great care of you! - Cath
Hard to make a claim…
Its extremely hard to make a claim online, the messenger service was a waste of time, rang and waited 5 minutes to be told I will need to wait at least 20 minutes.
Very disappointed with medibank.
28 May 2026
Unprompted review
Reply from Medibank
Hello, thank you for reaching out and for sharing your feedback. I’m really sorry to hear about your experience.
We’d genuinely like the opportunity to assist you and look into this further. If you still need support, please feel free to get in touch with us here: https://www.medibank.com.au/contact-us
- Cath
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