Medibank has been easy to deal with, and they followed up to see if I needed help and referred me for some other services that will be very useful. All the staff I have spoken to have been lovely, gre... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good hospital and great staff. However very expensive for a few hours and no over night. Too much of this and I will be forced to drop off private health all together. Additionally calling medibank is... See more
Company replied
Tracy from Joondalup store WOW! Amazing service. Who would’ve thought a complete stranger could have such an impact. Honestly she deserves a pay rise immediately. Her service and efficiency was incred... See more
Company replied
Everything was handled by the provider and so far there have been no surprises or extra costs. It made a stressful time easier to navigate. As a suggestion, maybe do a touch base email or call "we've... See more
Company replied
Company details
- Health Insurance Agency
- Insurance Agency
- Insurance Broker
- Insurance Company
- Life Insurance Agency
- Travel Insurance Company
Written by the company
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Contact info
Level 2/695 Collins Street, 3008, Docklands, Australia
- 1300 986 850
- medibank.com.au
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wisdom tooth surgery
Checking with Medibank prior to my procedure was straightforward. Claiming for the hospital component was carried out by the surgeon's admin team, so nothing for me to do.
20 May 2026
Unprompted review
Reply from Medibank
Hi Kath, Thank you for sharing your experience. We’re pleased to hear your pre-admission check was hassle-free. All the best for your wisdom teeth removal and we wish you a smooth recovery! - Cath
Overall very happy, despite frustrating experience interacting with your Chat process.
I was very happy with the deal I got from the company and the ease with which claims and payments are managed through the Hospitals and Surgeons.
I found the initial contact through Chat system very tedious and not entirely fit for purpose.
15 May 2026
Unprompted review
Reply from Medibank
Hi Lyn, thank you for taking the time to share your feedback.
We’re really pleased to hear that you’re happy with your cover and that claims and payments have been smooth and easy for you.
I’m sorry to hear that your initial experience with our chat system felt tedious and not quite fit for purpose. That’s certainly not the impression we want to leave, and your feedback is really valuable as we work to improve our services.
If there’s anything further we can assist you with, please don’t hesitate to reach out to us here: https://www.medibank.com.au/contact-us
- Cath
Stress free experience
Straight forward & stress free dealing over the phone with a friendly representative.
11 May 2026
Unprompted review
Reply from Medibank
Hi Peter, we really appreciate you taking the time to share this and are glad we could assist you so smoothly.
If there’s ever anything more we can help with, please don’t hesitate to reach out via our website! - Cath
The best health insurance by a huge margin
I couldn't be happier With Medibank Private. I ceased my very long-term membership with my previous health fund due to the fact that they didn't support a hospital that was offering to do a major surgical procedure with NO out of pocket costs to me! This is something every person wants. We pay so much for health insurance that we should be protected from the costs we are forced to incur by other private hospitals. Medibank Private pays all cost if the surgery occurs at Cotham Private Hospital in Melbourne. Had it not been for this health fund I would have had to pay at least $5,000 in extra, unsupported costs. The service was high quality too - I know, I'm a Pre-admission nurse!
30 March 2026
Unprompted review
Reply from Medibank
Hi Catherine, thanks so much for taking the time to share such detailed feedback. We’re absolutely delighted to hear how happy you are with your cover and the support you received.
It’s great to know that your plan has helped minimise out-of-pocket costs and provided you with the peace of mind you deserve when undergoing a major procedure.
We also really appreciate your kind words about the quality of service, especially given your professional background. That means a lot to us :)
- Cath
Nice hospital room nurse's were great
Nice hospital room nurse's were great
21 May 2026
Unprompted review
Reply from Medibank
Hi Frank, thank you for your kind feedback. We’re so pleased to hear you had a comfortable hospital stay and that the nurses took great care of you! - Cath
Hard to make a claim…
Its extremely hard to make a claim online, the messenger service was a waste of time, rang and waited 5 minutes to be told I will need to wait at least 20 minutes.
Very disappointed with medibank.
28 May 2026
Unprompted review
Reply from Medibank
Hello, thank you for reaching out and for sharing your feedback. I’m really sorry to hear about your experience.
We’d genuinely like the opportunity to assist you and look into this further. If you still need support, please feel free to get in touch with us here: https://www.medibank.com.au/contact-us
- Cath
recent hospital visit
Was very stressed as needed to go to Hospital for surgery. spoke to one of your very helpful staff on the 12.5.2026 Shane and found him very helpful and supportive. He checked the surgery item codes I provided to him and he confirmed that I was covered. so thanks . just made the up coming surgery a bit more easy to deal with
12 May 2026
Unprompted review
Reply from Medibank
Hi Margie, thank you for taking the time to share your experience.
We understand how stressful it can be when preparing for surgery, so we’re really glad to hear that Shane was able to support you during that time!
- Cath
The concierge was very clear in what is to supprt me after my hospital stay.
The concierge was very clear in what is available to support and very professional.
28 May 2026
Unprompted review
Reply from Medibank
Hi Evangelos, thank you for your lovely feedback.
We’re so pleased to hear that our concierge team provided clear, professional support and helped you feel confident about what’s available after your hospital stay :)
- Cath
Exceptional service by by both Medibank and Epworth Hospital
Care at the Epworth was exceptional The hospital staff explained the procedure and post procedure steps that I needed to follow. I was contacted at home the following day to ensure that I was not experiencing any difficulties. I had no need to contact Medibank myself with all Medibank claims handled by hospital staff without experiencing any difficulties.
25 May 2026
Unprompted review
Reply from Medibank
Hi Geoff, thanks for taking the time to share your experience.
We’re so pleased to hear that you received exceptional care at Epworth and felt well supported throughout your procedure and recovery.
- Cath
Reply from Medibank
Hi Bryan, thank you for your feedback. We’re really pleased to hear that you found the claims process easy and you received your benefit quickly!
- Cath
The service was as usual up to standard
27 May 2026
Unprompted review
Reply from Medibank
Hi Tony, thank you for your continued support and kind feedback.
We’re pleased to hear the service met your expectations again, and hope you have a lovely day!
- Cath
Good coverage - Quick and Easy Claim Process
Good coverage of costs. Quick and easy claim process. Amplar Health post surgery Rehab is ok but needs some improvements: appointment mixups, calls that are not returned, inconsistent physiotherapy personnel and advice.
11 May 2026
Unprompted review
Reply from Medibank
Hi Michael, thank you for taking the time to share your feedback.
We’re pleased to hear you’re happy with your level of cover and found the claims process quick and easy.
We also appreciate your comments regarding your post-surgery rehab experience with Amplar Health. Your feedback is really valuable and will help us continue to improve the support we provide.
If there’s anything further we can assist you with, please don’t hesitate to reach out via our website.
- Cath
The staff were helpful and friendly and…
The staff were helpful and friendly and my hospital stay went off without a problem …very happy
15 May 2026
Unprompted review
Reply from Medibank
Hi Kathryn, thank you for your lovely feedback.
We’re so pleased to hear that the staff were helpful and friendly, and that your hospital stay went smoothly.
If there’s ever anything we can assist you with, please don’t hesitate to reach out via our website.
- Cath
Happy Member
I've been a member for a long time & I always receive the best service from the staff, whenever I seek assistance
Thank you!
Colin
22 May 2026
Unprompted review
Reply from Medibank
Hi Colin, thank you so much for your kind words and for being a valued member with us for so long.
We’re delighted to hear that you consistently receive great service from our team whenever you need assistance. Your continued support means a lot to us, and we’re so pleased we’ve been able to look after you over the years :)
- Cath
Hospital stays are so much better with…
Hospital stays are so much better with Medibank - no issues with payment or support. Recommend medibank.
24 May 2026
Unprompted review
Reply from Medibank
Hello, thank you for your wonderful feedback. We’re so pleased to hear that your hospital experiences have been smooth, with no issues around payment or support :)
- Cath
Dr Coates and his nurses were kind and…
Dr Coates and his nurses were kind and compassionate . I was looked after so beautifully.
20 May 2026
Unprompted review
Reply from Medibank
Hi Margo, thank you for your feedback.
We’re so pleased to hear that Dr Coates and the nursing team provided such compassionate care and that you felt so well looked after :)
- Cath
It was stress free
22 May 2026
Unprompted review
Reply from Medibank
Hi Kellie, thanks for your feedback.
We’re so pleased to hear that your experience was stress free, that’s exactly what we aim for!
- Cath
No dramas all good was easy to process…
No dramas all good was easy to process it all
22 May 2026
Unprompted review
Reply from Medibank
Hi Marcus, thank you for your feedback.
We’re so glad to hear everything was easy to process and that your experience went smoothly :)
- Cath
A very simple process
21 May 2026
Unprompted review
Reply from Medibank
Hi George, Thank you for your feedback. We’re glad you found the process simple and straightforward! - Cath
Easy as ABC and Automatically
I do NOT need to do anything while Medibank Private settled all claims submitted by my doctors, day surgery and pathology. It takes my worry away and allows me to concentrate for recovery.
15 May 2026
Unprompted review
Reply from Medibank
Hi David, thank you for your wonderful feedback.
We’re so pleased to hear that your claims were handled smoothly and that you didn’t need to worry about the process.
Knowing this allowed you to focus on your recovery is exactly what we aim for, and we’re really glad we could support you during that time :)
- Cath
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