Good hospital and great staff. However very expensive for a few hours and no over night. Too much of this and I will be forced to drop off private health all together. Additionally calling medibank is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Medibank has been easy to deal with, and they followed up to see if I needed help and referred me for some other services that will be very useful. All the staff I have spoken to have been lovely, gre... See more
Company replied
I was very happy with the deal I got from the company and the ease with which claims and payments are managed through the Hospitals and Surgeons. I found the initial contact through Chat system very... See more
Company replied
Tracy from Joondalup store WOW! Amazing service. Who would’ve thought a complete stranger could have such an impact. Honestly she deserves a pay rise immediately. Her service and efficiency was incred... See more
Company replied
Company details
- Health Insurance Agency
- Insurance Agency
- Insurance Broker
- Insurance Company
- Life Insurance Agency
- Travel Insurance Company
Written by the company
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Contact info
Level 2/695 Collins Street, 3008, Docklands, Australia
- 1300 986 850
- medibank.com.au
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had to undergo PEC process and this…
I had to undergo PEC process and this just complicates everything when providers are trying to to claim everything was rejected, very stressful and unnecessary one would think once PEC is approved system updated to cover treatments
2 June 2026
Unprompted review
Reply from Medibank
Hi Sarah, I’m really sorry this has been so stressful, that’s not how this process should feel. Once PEC has been approved, then your Providers shouldn't have had issues lodging their claims - the only issue would be if they lodged the claim prior to the approval.
If you require further assistance, please reach out to us via our website or My Medibank app and we'd be happy to help! - Cath
Everything was so easy
2 June 2026
Unprompted review
Reply from Medibank
Hi Terriann, thanks for sharing! We’re really glad it was easy for you and we appreciate the feedback! - Cath
Reply from Medibank
Hi Peter, we’re glad the contact and follow-up made things easier. We appreciate you taking the time to let us know! - Cath
good explanation and person was easy to…
good explanation and person was easy to understand.
I was told i would get a call back on tuesday but no one called
29 May 2026
Unprompted review
Reply from Medibank
Hi Martine, thanks for your feedback - we’re glad the explanation was helpful and easy to follow. I’m sorry we didn’t follow through on the call back as promised, that’s not the experience we want for you. Can you please send us an online message via our website or the My Medibank app so that we can follow this up for you? Thanks! - Cath
The staff on the call was extremely knowledgeable …
The staff on the call was extremely knowledgeable and I got the best customer experience from them
22 May 2026
Unprompted review
Reply from Medibank
Hello M, I'm pleased you had such a positive experience and that our team was able to help. We appreciate you taking the time to share this! - Cath
I need to get access to my wife’s…
I need to get access to my wife’s claims history, but your app makes it impossible for me to gain access
2 June 2026
Unprompted review
Reply from Medibank
Hi Ross, thanks for reaching out. It sounds like you don't currently have Claims Consent for your wife, which is why you can't see her claims via your online access. Please have her complete the following Authority Form and we can then add this for you. The form can be downloaded here: https://www.medibank.com.au/content/dam/retail/brochures-forms/Authority_Form.pdf
- Cath
I did not have to do anything
I did not have to do anything. Everything was done by the hospital
22 May 2026
Unprompted review
Reply from Medibank
Hi Renata, we’re glad everything was taken care of smoothly for you. We really appreciate your feedback! - Cath
Reply from Medibank
Hi Shane, thanks for sharing your feedback! We’re glad everything went smoothly and appreciate you taking the time to let us know! - Cath
Easy payment of excess
Easy payment of excess. No extra out of pocket costs.
2 June 2026
Unprompted review
Reply from Medibank
Hi Sarah, we’re pleased to see everything was straightforward and that there were no unexpected costs. Thanks for your feedback! - Cath
We spent about $12500 and got back…
We spent about $12500 and got back about $500. We feel like we have been totally been ripped off and wonder why we bother with Medibank Private.
22 May 2026
Unprompted review
Reply from Medibank
Hi Sandra, thank you for reaching out. We’d appreciate the opportunity to check your claim and explain the way benefits are paid. Can you please reach out to us directly via our website so we can take a closer look at this with you? - Cath
Don't Procrastinate!
I think the no gaps program worked well. There was a good choice of doctors and hospital. My selection of both was easy to accomplish. The Medibank office I went to gave me clear information about my coverage and up front costs. The surgeon and hospital did the same. I was a little uneasy that the rehabilitation hospital wasn't confirmed before surgery, but that proved to be not a problem. The rehabilitation program seems to be the key to the success of the surgery. Being able to continue with this program is very important to me, especially once leaving the rehabilitation hospital. Knowing the costs for this will be covered by my insurance gives me peace of mind, an important component in my recovery.
Overall, while the cost of insurance has taken a big slice out of my monthly pension, (as I haven't had insurance before), it has been worth paying.
In retrospect, I wish I hadn't procrastinated for so long, before embarking on the whole process. Everyone has been only supportive. We are very privileged to have the amount and level of health care in Australia. Thank you.
3 June 2026
Unprompted review
Reply from Medibank
Hi Judy, thanks so much for sharing this! We’re really glad the experience felt well supported and gave you peace of mind along the way. It’s great to hear everything came together smoothly, and we appreciate you taking the time to reflect on it. Wishing you all the best with your continued recovery. - Cath
Don't go with Medibank
I tried to call multiple times but wasn't able to speak to anyone. Don't go with Medibank if you want cover or service because they provide neither.
3 June 2026
Unprompted review
Reply from Medibank
Hi Anthony, I’m really sorry you’ve had such a frustrating experience trying to get through. We know how important it is to be able to speak with someone when you need help. If you’re open to it, please send us an online message via our website or the My Medibank app and we'd be happy to help! - Cath
Patricia went above and beyond to help…
Patricia went above and beyond to help me understand The Australian health insurance system.
3 June 2026
Unprompted review
Reply from Medibank
Hi Ace, Thanks so much for sharing this! We’re really glad Patricia was able to help and make things clearer for you. We’ll be sure to pass your kind feedback on! - Cath
Quick and easy to use website and…
Quick and easy to use website and refund thank you
3 June 2026
Unprompted review
Reply from Medibank
Hi Samantha, we’re glad you found it quick and easy to use. Thanks for sharing your feedback! - Cath
Medibank did everything right
Medibank did everything right. They were helpful, gave me all the information I requested and needed and generally they made the whole process easy. Emotionally and physically my bilateral knee surgery journey has been difficult. I really appreciate the fact that Medibank Private has assisted me the whole way.
27 May 2026
Unprompted review
Reply from Medibank
Hi Stephen, thank you for sharing your experience. We’re really glad we could support you along the way and help make things a little easier. Wishing you all the best with your recovery! - Cath
We have been with Medibank since its…
We have been with Medibank since its inception and always had good service and no failures. Not sure about the financial comparison but so long as the service and coverage remain at this standard, we remain good loyal customers
28 April 2026
Unprompted review
Reply from Medibank
Hi Colin, thank you for your continued support over the years and we really appreciate your loyalty. It’s great to hear the service and cover have been meeting your expectations! - Cath
Thank you Medibank
From the minute I attended the Northern Private Hospital, there were no hidden fee's other than my Anesthetists $100.00 out of pocket cost which I was aware of. All the Staff at the hospital were great, very caring, I expected that from a private hospital, and was pleasantly surprised, finally on leaving the hospital all I needed to do was sign a few documents and the reception staff said that's all you need to do, everything is covered by your Health Insurance, I was very relieved and happy. Thank you Medibank.
26 May 2026
Unprompted review
Reply from Medibank
Hi Shaylee, we’re really glad everything felt clear and straightforward, with no surprises along the way. It’s great to hear you felt well looked after, and we appreciate you taking the time to let us know! - Cath
Reply from Medibank
Hi Gayle, we’re really glad we gave you peace of mind when it mattered most! - Cath
Simple informative and easy
26 May 2026
Unprompted review
Reply from Medibank
Hi Garry, thanks for your feedback! We’re glad everything was clear and we appreciate you sharing! - Cath
Terrible customer service
I'm sick of trying to get in touch with this company, whom I pay over $300/month to, it's almost impossible. Ridiculous hold times after you've gone around and around in circles with the AI rubbish that can't understand a thing i'm saying and tries over and over to fob me off to their website self-help instead. This is why people are already angry by the time they finally get through to a human, and then their employees probably get abused by pissed off customers.
They'll in touch with you quick enough if you miss a payment, but trying to get in touch with THEM, even as a paying member - good luck!
2 June 2026
Unprompted review
Reply from Medibank
Hi Kirsty, I’m really sorry this has been so frustrating as that’s not the experience we want for our members. It shouldn’t be this hard to get through, and we appreciate you letting us know. If you’re open to it, please send us an online message (Via My Medibank app or here: https://www.medibank.com.au/contact-us) so we can assist you with your enquiry. - Cath
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