I was very happy with the deal I got from the company and the ease with which claims and payments are managed through the Hospitals and Surgeons. I found the initial contact through Chat system very... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received a great deal of help offered after my operation without having to reach out. I was given excellent care and service that I didn’t know that was available.
Company replied
Very lucky to be fully covered for my recent 2 weeks stay at the Donvale Rehabilitation Centre, after my total hip replacement surgery. I wouldn't have been able to cope at home without the physiothe... See more
Company replied
Tracy from Joondalup store WOW! Amazing service. Who would’ve thought a complete stranger could have such an impact. Honestly she deserves a pay rise immediately. Her service and efficiency was incred... See more
Company replied
Company details
- Health Insurance Agency
- Insurance Agency
- Insurance Broker
- Insurance Company
- Life Insurance Agency
- Travel Insurance Company
Written by the company
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Contact info
Level 2/695 Collins Street, 3008, Docklands, Australia
- 1300 986 850
- medibank.com.au
4.3
Excellent
2K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Looked after very well and only had to…
Looked after very well and only had to pay$250.
30 April 2026
Unprompted review
Reply from Medibank
Hi Sidney, thanks for sharing your feedback with us. We’re really pleased to hear that you felt well looked after and that everything went smoothly for you. It’s great to know you were happy with the overall outcome.
We appreciate you taking the time to leave this review. -Ane
Seamless process managed between the…
Seamless process managed between the hospital, the surgeon and MBP.
22 April 2026
Unprompted review
Reply from Medibank
Hi Phillip, thanks for sharing your feedback. We’re really pleased to hear that the process between the hospital, your surgeon and Medibank was seamless. It’s great to know everything was coordinated smoothly for you.
We appreciate you taking the time to let us know about your experience. -Ane
Medibank provides a complete range of…
Medibank provides a complete range of services for those who are looking for medical and hospital cover their staff are well informed of the different options available the rebate you receive from the Federal government and can provide advice and assistance to ensure you have the cover you need but at the lowest price they will help you paying for things you will not need recommend things you may need to suit your needs both health wise and be within your budget so would highly recommend talking with this company to see if they can provide the same level of cover and be more affordable
5 May 2026
Unprompted review
Reply from Medibank
Hi Peter, thank you for taking the time to share such detailed feedback. We’re really pleased to hear that you found our range of health and hospital cover options helpful and that our team was able to clearly explain rebates, costs, and cover choices.
It’s great to know the advice you received helped you find cover that suited both your health needs and budget. We appreciate your recommendation and your trust in Medibank. -Ane
Hassle free service
Hassle free service. All yhe services were conducted directly between providers and medibank.
28 April 2026
Unprompted review
Reply from Medibank
Hi Susan, thanks for sharing your feedback. We’re really pleased to hear that your experience was hassle free and that everything was handled smoothly between your providers and Medibank. It’s great to know the process worked well for you.
We appreciate you taking the time to leave this review. -Ane
easy and efficient
29 April 2026
Unprompted review
Reply from Medibank
Hi Weizi, thanks for your feedback — we’re really pleased to hear you found the process easy and efficient. -Ane
Reply from Medibank
Hi Carol, thanks for sharing your feedback. We’re really pleased to hear that claiming for pharmaceuticals was simple and easy for you. We appreciate you taking the time to let us know. -Ane
Terrible chat / excessive wait times on phone
Terrible chat . Refused to give me their name. Unable to answer basic question. Wait time to phone excessive at over 60 mins. Regret moving to this organisation and will be changing back.
Unable to find out if covered for a procedure on APP and seem to have to phone to get a quote.
Makes for a very complicated and not user friendly service.
1 May 2026
Unprompted review
Reply from Medibank
Hi Kim. Thank you for sharing your experience. I am sorry for the long wait times and for the difficulty you had using chat and the app. This is not the level of service we aim to provide. Our consultants should identify themselves and help with clear answers, including guidance on procedure cover and quotes. Please reach out through our official support channels so we can assist further. Our contact page is available here: https://www.medibank.com.au/contact-us/
Warm regards from Robin & the Medibank Team.
Easy to communicate with and covered my…
Easy to communicate with and covered my procedure cost
14 April 2026
Unprompted review
Reply from Medibank
Hi Bel. Thank you for your review. I am pleased to hear that you have enjoyed our services. Have a wonderful day! Kind regards Robin.
too easy
it was as easy as producing a membership card and everything was followed through
20 April 2026
Unprompted review
Reply from Medibank
Hi Anon. Thank you so much for the 5-star review, highlighting ease of use. Take care. Warm regards from Robin & the Medibank Team.
I felt like I was in safe hands and…
I felt like I was in safe hands and well looked after
12 March 2026
Unprompted review
Reply from Medibank
Hi John. Thank you for your kind feedback. We are really pleased to hear you felt safe and well looked after. This is exactly the experience we aim to provide. Your comments mean a lot to our team. Thanks again for taking the time to share, and the 5-Star review. Kind regards, Robin.
Out of pocket charges for specialist…
Out of pocket charges for specialist were high. (In hospital)Thought it would be covered by medibank.
20 April 2026
Unprompted review
Reply from Medibank
Hi Dan. Thank you for sharing your feedback. I am sorry to hear about the higher out of pocket costs for your specialist while you were in hospital. We want members to feel clear and supported around costs. If you would like, we can review what happened and help explain the charges. Please reach out to us through our support channels so we can assist further. Our contact page is available here: https://www.medibank.com.au/contact-us/
Warm regards, Robin.
We made general enquire
We made general enquire. The lady who served us at Pacific Fair was knowledgeable, friendly and explained things to us clearly and politely. This is the kind of experience we often receive at Pacific Fair and Robina. Thank you Medibank GC.
29 April 2026
Unprompted review
Reply from Medibank
Hi Ian. Thank you for your lovely feedback. We are glad to hear our consultant at Pacific Fair was knowledgeable, friendly and explained everything clearly. Thanks again for taking the time to let us know. Cheers - Robin.
Misleading its customers
I’ve been with Medibank for 6 years and kept my policy mainly for Medicare Levy Surcharge purposes, without making any claims. Unfortunately, my experience has been very poor.
I’ve been misled multiple times by staff with incorrect or false promises about policies and offers. Resolving issues is extremely frustrating, with long wait times and no clear solutions. I was also given misleading information about extras and pet insurance, and had to chase them just to cancel.
Overall, disappointing service, lack of transparency, and a lot of unnecessary hassle.
28 April 2026
Unprompted review
Reply from Medibank
Thank you for taking the time to share your feedback, Sam. We appreciate your loyalty over many years and I am sorry to hear about your experience and the frustration this has caused. This is not the service we aim to provide, especially for a long-standing member. We take concerns about transparency seriously and would appreciate the chance to review what happened. If you would like any assistance, our contact page is available here: https://www.medibank.com.au/contact-us/
Warm regards, Robin.
Reply from Medibank
Hi Graeme. Thank you so much for your kind words. This feedback is extremely uplifting and we appreciate the 5-star review. Cheers from Robin and the team at Medibank. Have a wonderful day!
Service and staff
16 April 2026
Unprompted review
Reply from Medibank
Hi Andrew. I am glad to hear that you are finding our services are meeting the standards you expect. Thank you so much for the exuberant 5-star review. Kind regards Robin.
Epworth
All payments were claimed by the medical staff and no issues encounted
27 March 2026
Unprompted review
Reply from Medibank
Hi John. We are glad to hear that your claims were handled smoothly, and everything was taken care of by the medical staff. Thank you so much for the 5-star review. Kind regards Robin.
Had nothing much to do after being…
Had nothing much to do after being provided with clear n precise instructions
16 April 2026
Unprompted review
Reply from Medibank
Hi Stan. Thanks for sharing your experience. We are glad to hear the instructions were clear and easy to follow. That is always our aim, so things feel simple and well supported. We appreciate you taking the time to leave a review and provide feedback. Kind regards Robin.
Everything went well in the end having…
Everything went well in the end having found the medical problem after having many tests
12 April 2026
Unprompted review
Reply from Medibank
Hi Ben. Thank you for sharing your experience with us. We are pleased to hear that everything worked out in the end and that the medical issue was identified after the necessary tests. We know this process can be challenging, and we appreciate you taking the time to leave feedback. Cheers and the best of health to you during this time - Robin.
NO COMMUNICATION
NO COMMUNICATION. I tried numerous times to close the account. I now owe $728 ?!! MediBank Emails are "No-Reply", and phone numbers don't work from the US. Now what? I guess I'm an outlaw.
30 March 2026
Unprompted review
Reply from Medibank
Hi Jaz. I am sorry to hear that you have had difficulties contacting us. Here are the ways to reach us:
• log in to your My Medibank account and self-serve
• Send us a message online at medibank.com.au/contact-us/
• Call our friendly team on 132 331
• Visit your nearest Retail Store
If you have a general enquiry, please refer to our Frequently Asked Questions on our website: Frequently Asked Questions About our Health Insurance | Medibank
For enquiries relating to Suspension, Authority, Lifetime Health Cover Loading (LHC), or the Australian Government Rebate (AGR), please refer to our website for more information: https://www.medibank.com.au/health-insurance/using-your-cover/brochures-forms/
Warm regards from Robin & the Medibank Team.
Could’ve easily not know that I had to…
Could’ve easily not know that I had to do anything at all
Turned after the hospital details were already in signed a form all done
16 April 2026
Unprompted review
Reply from Medibank
Hi David. Thank you for sharing this feedback. It is great to hear that the process was simple and clearly explained with the hospital details already in place. Your comments are appreciated. Kind regards, Robin.
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