Good hospital and great staff. However very expensive for a few hours and no over night. Too much of this and I will be forced to drop off private health all together. Additionally calling medibank is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Medibank has been easy to deal with, and they followed up to see if I needed help and referred me for some other services that will be very useful. All the staff I have spoken to have been lovely, gre... See more
Company replied
I was very happy with the deal I got from the company and the ease with which claims and payments are managed through the Hospitals and Surgeons. I found the initial contact through Chat system very... See more
Company replied
Tracy from Joondalup store WOW! Amazing service. Who would’ve thought a complete stranger could have such an impact. Honestly she deserves a pay rise immediately. Her service and efficiency was incred... See more
Company replied
Company details
- Health Insurance Agency
- Insurance Agency
- Insurance Broker
- Insurance Company
- Life Insurance Agency
- Travel Insurance Company
Written by the company
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Contact info
Level 2/695 Collins Street, 3008, Docklands, Australia
- 1300 986 850
- medibank.com.au
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reimbursement for cardiac procedurs
Reimbursement for cardiac procedures was automatic and transparent. My private insurance was one less thing to worry about on a long and somewhat stressful day.
16 June 2026
Unprompted review
Reply from Medibank
Hi LJ, thank you for sharing your experience. We’re so pleased to hear that your reimbursement process for your cardiac procedure was smooth and transparent.
Having one less thing to worry about during what can be a stressful time is exactly what we aim for, so it’s great to know we could provide that peace of mind for you.
Wishing you all the very best with your recovery, and please don’t hesitate to reach out if you ever need support.
Thanks, -Ane
Worst experience of my life.
Worst experience of my life.
Its super easy to take a health policy from medibank but when i try to cancel it they just asked me so many silly questions and asked many forms to fill and even asked me to visit their store which is way too far from my house
Really disgusting customer service.
I never recommend this business to anyone.
19 June 2026
Unprompted review
Reply from Medibank
Hi Vivek, we’re really sorry to hear about your experience when trying to cancel your policy. We understand how frustrating it must have been to be asked multiple questions and complete forms, especially when it felt inconvenient to visit a store.
Your feedback is important to us, and this isn’t the experience we want for our members. We’d appreciate the opportunity to look into this further and see how we can assist you. When you can, please reach out to us here - https://www.medibank.com.au/contact-us/.
Thanks for taking the time to share your feedback.
Thanks, -Ane
Reply from Medibank
Hi Yu, thank you for your feedback! We’re glad to hear you found our service efficient and that we were able to respond promptly.
Thanks, -Ane
Payments prior to being admitted
I don’t understand why I need to pay to be seen by a doctor in emergency and then for tests (bloods etc) when in emergency prior to being admitted. Shouldn’t this be covered in my policy?
21 May 2026
Unprompted review
Reply from Medibank
Hi Chris and thank you for your feedback — we understand how this can be confusing.
Some private hospitals charge what’s known as an emergency department or facility fee. When you attend emergency, this is generally considered an outpatient service (as you haven’t yet been admitted), and outpatient services typically aren’t covered under private health insurance.
That said, some of our covers do include benefits for private emergency department fees, so it can depend on your level of cover.
Please feel free to reach out to us here https://www.medibank.com.au/contact-us/ if you’d like more information — we’re here to help.
Thanks, -Ane
Overall good customer service
Fairly seamless experience with Medibank for recent hospital admission. All staff interacted with were helpful and informative.
All out of hospital costs clearly explained.
Difficult initially to get through to customer service via phone.
9 June 2026
Unprompted review
Reply from Medibank
Hi Monica, thank you for taking the time to share your experience. We’re really pleased to hear your hospital admission was fairly seamless and that our staff were helpful and informative, with clear explanations around your out-of-hospital costs.
We’re sorry to hear you had difficulty getting through to our customer service team by phone initially — we understand how frustrating that can be and appreciate you bringing it to our attention.
If you ever need any further assistance, please don’t hesitate to reach out — we’re always here to help. -Ane
Reply from Medibank
Hi Reg, thank you for sharing your experience. We’re really pleased to hear that your excess was clearly explained and that you were able to pay it beforehand, helping make things a little easier on the day. Thanks, -Ane
Excellent value
Recent hospital experience in a public hospital where I am covered by Medibank has given me piece of mind and good service. Recommended
18 June 2026
Unprompted review
Reply from Medibank
Hi Kath, thank you for sharing your experience. We’re so pleased to hear that your recent stay in a public hospital gave you peace of mind and that you received good service.
It’s great to know your cover provided reassurance when you needed it most. We really appreciate your recommendation! Thanks, -Ane
Very easy to deal with
Very easy to deal with. Each time I called the team were able to help me and provide all the information I needed. Everything then happened for the claim behind the scenes I hardly got involved. It was a stressful time for me being my first surgery, but it was very easy as everything got sorted for me! Even had extra calls made to me from a team ensuring I was prepared for my hospital stay and surgery! I was informed of other services, post surgery, to look into to see if I was eligible for, which I was not aware of. Overall very happy with the whole experience. Very grateful for everyone that assisted in the process. Thank you.
8 May 2026
Unprompted review
Reply from Medibank
Hi Sarah, thank you so much for taking the time to share such a detailed review. We’re really pleased to hear that your experience felt easy and well supported, especially during what can be a stressful time with your first surgery.
It’s great to know our team were able to provide the information you needed and that your claim was handled smoothly behind the scenes. We’re also glad the additional check-in calls helped you feel prepared, and that you were made aware of other support services along the way.
Wishing you all the best with your recovery, and please don’t hesitate to reach out if you ever need anything further.
Thanks, -Ane
Simple and straight forward
Simple and straight forward - everything went to plan and the process was simple.
10 June 2026
Unprompted review
Reply from Medibank
Hi L West, thank you for your feedback! We’re really pleased to hear everything was simple and straightforward, and that everything went to plan.
Making things easy for our members is what we aim for, so it’s great to know this was your experience. If you ever need a hand, we’re always here to help.
Thanks, -Ane
Seamless throughout
Seamless throughout. Made a traumatic experience easy
13 June 2026
Unprompted review
Reply from Medibank
Hi Gillian, thank you for sharing your experience. We’re really glad to hear everything felt seamless, especially during what sounds like a very difficult time.
Wishing you all the best, and please don’t hesitate to reach out if you ever need anything.
Thanks, -Ane
Claiming was easy
Was able to use my private health for a second operation that I wasn't expecting.
10 June 2026
Unprompted review
Reply from Medibank
Hi Sandra,
We are glad you were able to use your policy when you needed it most. Thank you for sharing your 5-star review. - Anna
Everyone at West Perth Eye centre were…
Everyone at West Perth Eye centre were very thorough & nice.
12 June 2026
Unprompted review
Reply from Medibank
Hi Shirley,
Thank you for sharing your experience at West Perth Eye centre. We are so glad to hear that everyone were thorough and nice. Thanks for the 5-star review. - Anna
Easy to use as everything was done…
Easy to use as everything was done through the medical institutions.
Thanks.
10 June 2026
Unprompted review
Reply from Medibank
Hi Maz, thank you for submitting your 5 star review, we appreciate it. - Anna
Excellent and quick
10 June 2026
Unprompted review
Reply from Medibank
Hi Stephen,
Thank you for the 5-star review, we appreciate it. - Anna
A right hip replacement
Admission, pre operation, operation, recovery, pain management for my right hip replacement was flawless!
11 June 2026
Unprompted review
Reply from Medibank
Hi Mark,
We are delighted to hear that your recent right hip replacement went so well. We really appreciate the 5-star review. Thank you, Anna
The whole process was easy to work…
The whole process was easy to work through with excellent help and guidance from Medibank staff
6 June 2026
Unprompted review
Reply from Medibank
Hi Wayne,
We are glad to hear that you received excellent support and guidance from Medibank staff. Thank you for the 5-star review. - Anna
Relatively easy claiming by Wesley…
Relatively easy claiming by Wesley Hospital Brisbane. Knew there was a $750 excess to pay. Patients need to be aware that there can be significant surgeon and anaesthetist’s fees. I was prepared for such costs.
10 June 2026
Unprompted review
Reply from Medibank
Hi Moses, We are glad to hear that the claiming process by Wesley Hospital in Brisbane was easy. Thanks for the 5-star review. - Anna
Everything was done by the doctors and…
Everything was done by the doctors and all approved straight away which made it very easy for me
9 June 2026
Unprompted review
Reply from Medibank
Hi Peter, thanks for sharing! We’re really glad the process felt simple and took the pressure off for you! - Cath
I was not aware the bills had been…
I was not aware the bills had been presented let alone paid. Thank you so much for taking care of it for me
15 June 2026
Unprompted review
Reply from Medibank
Hi Sharen, thank you for your kind words! We’re so pleased we could take care of everything for you and make it that bit easier! - Cath
Bulk billing made easy
Bulk billing made easy, as your very helpful team member contacted the hospital directly
1 June 2026
Unprompted review
Reply from Medibank
Hi Carol, thanks for sharing this. We’re really glad our team could step in and make things easier for you! - Cath
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