I was very happy with the deal I got from the company and the ease with which claims and payments are managed through the Hospitals and Surgeons. I found the initial contact through Chat system very... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received a great deal of help offered after my operation without having to reach out. I was given excellent care and service that I didn’t know that was available.
Company replied
Very lucky to be fully covered for my recent 2 weeks stay at the Donvale Rehabilitation Centre, after my total hip replacement surgery. I wouldn't have been able to cope at home without the physiothe... See more
Company replied
Tracy from Joondalup store WOW! Amazing service. Who would’ve thought a complete stranger could have such an impact. Honestly she deserves a pay rise immediately. Her service and efficiency was incred... See more
Company replied
Company details
- Health Insurance Agency
- Insurance Agency
- Insurance Broker
- Insurance Company
- Life Insurance Agency
- Travel Insurance Company
Written by the company
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Contact info
Level 2/695 Collins Street, 3008, Docklands, Australia
- 1300 986 850
- medibank.com.au
4.3
Excellent
2K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was mainly automatic
It was mainly automatic, so that I only needed to show my card, and the Medibank subsidy was immediately applied.
11 May 2026
Unprompted review
Reply from Medibank
Hi David. We aim to keep things simple and convenient, so it is good to know this worked well for you. We appreciate your feedback and your support. Cheers -Robin.
Day procedure in private hospital…
Day procedure in private hospital funded 100% by Top Cover and no issues. Hospital treatment very satisfactory .
21 April 2026
Unprompted review
Reply from Medibank
Hi Christine. We appreciate the 5-star review. Cheers from Robin and the team at Medibank. Have a wonderful day!
Prompt coverage of medical expenses
Prompt coverage of medical expenses. Caring person who called prior to operation.
6 May 2026
Unprompted review
Reply from Medibank
Hi Michael. Thanks for taking the time to share your experience. It is great to hear your medical expenses were covered promptly and that you felt supported with the call before your operation. We are glad it helped make things easier for you. Warm regards, Robin.
Great service from the Ladies at the…
Great service from the Ladies at the Charlestown office very friendly and knowledgeable. I have already encouraged my friends and family to change over to or join Medibank I could not recommend you guys highly enough . I would even make an ad for you guys I am that happy Thankyou so much 💪✅✅😎
12 May 2026
Unprompted review
Reply from Medibank
Hi Shane. Thanks so much for your kind words. It is great to hear you had such a positive experience with the team at our Charlestown office and that they were friendly and knowledgeable. We really appreciate you recommending us to your friends and family, that means a lot. Your support and enthusiasm truly make a difference, and we’re so glad we could help. Cheers -Robin.
Reply from Medibank
Hi Peter. Thank you so much for your 5-star review. Kind regards Robin.
No problems. Rebate of specialist consult fees could be more
No problems, would just like a little more back
13 May 2026
Unprompted review
Reply from Medibank
Hello, and thank you for your review. We are happy to hear that you have had a smooth experience. Kind regards Robin.
Costs covered.
My experience was great as my expenses were covered by Medibank. The hospital was very good.
1 May 2026
Unprompted review
Reply from Medibank
Hi Susan. It is great to hear your expenses were covered and that you had a very good hospital experience. We appreciate your feedback and your support. Kind regards, Robin.
Very pleased with the level of cover & support.
Very pleased with the level of cover & added support. Certainly helps with covering the cost of hospital stay & treatment. Any questions were answered promptly & the recommendations for my hospital stay were helpful.
7 May 2026
Unprompted review
Reply from Medibank
Hi John. Thanks for sharing your experience. It is great to hear you are pleased with your level of cover. We really appreciate your feedback and your support. Warm regards - Robin.
Morning I had a $500 access on a $1500…
Morning I had a $500 access on a $1500 procedure. I pay good money through the year and I’m on 85+ benefit. My last health insurance company was covering the lot. but that’s my opinion I guess. Kind regards Colin Airey
7 May 2026
Unprompted review
Reply from Medibank
Hi Colin, thanks for sharing your feedback. I am sorry to hear you were disappointed with the excess. We understand how important it is to feel confident in the value of your policy. If you need any assistance, our contact page is available here: https://www.medibank.com.au/contact-us/
Warm regards from Robin & the Medibank Team.
Worst insurance provider ever
Worst insurance provider ever. Worst customer support. Once you sign up you cannot transfer that. Don't use this
9 May 2026
Unprompted review
Reply from Medibank
Hi Jeewaka. I am really sorry to hear about your experience. That is definitely not what we aim for. If you need a hand or have any questions, our friendly team is here to help! Just head over to our contact page: https://www.medibank.com.au/contact-us/
Warm regards, Robin.
Had 2 teeth
Had 2 teeth, removed a small filling and first stage of a clean. Medibank didn’t even cover half the cost. Considering l haven’t made a claim in 7 years, is a bit unfair and disappointing.
13 May 2026
Unprompted review
Reply from Medibank
Hi Steven, thanks for sharing your experience. I am sorry the benefit you received did not meet your expectations, especially after such a long time without claiming. Our friendly team is here to help, through our contact page: https://www.medibank.com.au/contact-us/
Warm regards, Robin & the Medibank Team.
Knee replacement surgery
Just had knee replacement surgery and I cant thank medibank private health for all there help from making lodging my claim easy to giving me all relevant information and any out of pocket expenses i might have and especially for rehabilitation at home which i couldn't be more happy about so I dont have to try and get to places and wait in waiting rooms it has put my mind at ease to i can consitrate on my recovery very happy
11 May 2026
Unprompted review
Reply from Medibank
Hi Col. Wishing you all the best with your recovery, and we really appreciate your kind feedback. Cheers - Robin.
Has been a seamless process…
Has been a seamless process throughout from initial testing to operation and to hospital stay - the coverage is great
11 May 2026
Unprompted review
Reply from Medibank
Hi Cameron. We are really pleased your cover supported you well throughout the process. We appreciate your feedback and your support. Have a lovely day - Robin.
Fast payment & easy to claim online
11 May 2026
Unprompted review
Reply from Medibank
Hi Meredy. Thank you for the review, highlighting the ease of claiming online. Warm regards from Robin & the Medibank Team.
Reply from Medibank
Hi Tony. Thank you so much for your kind words. This feedback is extremely uplifting. We appreciate the 5-star review. Cheers - Robin.
I had to pay two lots of excess $500…
I had to pay two lots of excess $500 for this procedure.
$500 - surgeon
$500 - hospital
Should have only been one excess to cover all.
This was not made clear and was a surprise when checking into the hospital.
The nurses were amazing and looked after me well. Special mention to Lindsay the night nurse.
8 May 2026
Unprompted review
Reply from Medibank
Hi Robert. I am glad to hear our nurses took great care. Generally Excess only applies once and we would like the opportunity to explore these events with you. If you would like any assistance, our contact page is available here: https://www.medibank.com.au/contact-us/
Warm regards, Robin.
My experience was straight forward and…
My experience was straight forward and easy
4 May 2026
Unprompted review
Reply from Medibank
Hi Peter, and thanks for taking the time to share your experience. It is great to hear everything felt straightforward and easy for you, as that is exactly what we aim for. We appreciate your feedback and your support. Cheers - Robin.
Easy and great to use voucher towards…
Easy and great to use voucher towards anti glare for driving.
11 May 2026
Unprompted review
Reply from Medibank
Hi Debbie. Thanks for sharing your experience. It is great to hear you found it easy to use your voucher and that it helped with anti-glare protection. We are glad it added value for you and appreciate your feedback. Kind regards, Robin.
Reply from Medibank
Hi Anne. It is great to hear you found the process easy and that our team were helpful and knowledgeable. We really appreciate your feedback and your support. Cheers -Robin.
Staff very helpful
Staff very helpful, explained everything. Very happy
22 April 2026
Unprompted review
Reply from Medibank
Hi Brian, and thanks for your lovely feedback. It is great to hear our staff were helpful and took the time to explain everything clearly. We are really glad you had such a positive experience, and we appreciate you sharing it. If you would like any assistance, our contact page is available here: https://www.medibank.com.au/contact-us/
Warm regards, Robin.
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