Mecrob Reviews 130

Nice first time experience =)

When first enquiring about their product and if they'd have instructions in English, they were very fast to respond ( within 24hrs ) I proceeded to order ( 24/11/23) the Time Machine Watch Robot set which I knew my partner would love for Christmas. I was away for two weeks and expected it to have arrived when I got back, but it wasn't delivered. I then tried to email Mecrob, no response, live chat on their website, no response. The app they ask you to download to track the delivery shows nothing about delivery status. I eventually found that if i log into their website the current status of my order MADE ON THE 24th OF NOVEMBER FOR A PRODUCT STILL IN STOCK shows as Unfulfilled even though payment has been taken, the product is in stock and I have an order number. Customer service is absolutely shocking, I am so disappointed as these products are right up my partner's street and I would have been a returning customer.

Horrible servise, never buy here. I purchased bday gift and after 10 days i tried check for ship update, no responds from company on chat, email. Replied on whatsap is out of stock, only after i asked. Totally untrustful.

Awful, similar experience as both previous reviews posted.

Placed an order on 26th November, to anticipate the delivery time as the product ordered was a Christmas gift.

No news 2 weeks after, despite contacting the support team via Email twice (indicated on their website).
“We will reply to you within 24 hours on a working day”…Seems their 24h are way longer than the usual convention.

No response a week later. Had to contact them via Messenger/Facebook. Surprise, the mail cancelling the order is received 15min later because the product is out of stock.
What a joke. Could have been informed way before and stop wasting my time waiting for a product that is not even existing.
Or just indicate that the product is out of stock directly on the website ??
It can happen of course, but customers could be informed instead of wasting their time unnecessarily.

Refund on going.

Placed an order on 26Nov as Christmas gift.

Emailed them 10Dec to ask for a tracking number.

Responded on 12Dec that the item was out of stock and it would 1-2 more weeks before they could ship.

Two whole weeks after I order, I find out the item is out stock. They weren't even going to let me know. Only found because I asked for a tracking number. On side note, you are forced to create a shop.app account to track... if they ever ship your item.

Speed it came and just what the daughter wanted

Placed an order 18th November. Tracking was sent on the 24th but only after contacting them asking for an update. Tracking displayed in transit continuously so made contact again on December 2nd and received a reply 2 days later stating item on was out of stock and they would ship as soon as they receive more stock!!!! Have contacted Mecrob again asking for a refund but no response!! I’m down £82, please can I have a refund Mecrob, this was meant to be a birthday present.
BUYERS BEWARE - YOU MAY GET A HEADACHE FROM CHASING THIS COMPANY, NOT FROM ACTUALLY MAKING IT!!!!!! 😡

Super fast shipping
Glad I started with easy
So much fun

Fast shipping, great tracking, wonderful product. Okay, items are shipped from China, so do give it sufficient reasonable time - a couple of weeks was our experience. Also, be aware that the instructions do sometimes require a bit of "figuring out" rather than being clearer. To be honest, we are starting out with the most advanced kit - so we probably need to be a little extra tolerant. But again, an excellent product and experience.

I ordered the spider model for a friend to cheer them up. To say it worked would be an understatement! He was so delighted. The delivery was very quick considering it was coming from China to Bristol

I bought the "Spider the Scavenger" kit. I really love the idea but the execution is severely lacking. There were numerous missing pieces. Most of the parts become loose almost immediately after tightening them. This makes it so its impossible to display the piece. You must physically manipulate most of the pieces to get them to fit. More frustration than fun.

Customer support is not responding to my issue

The spider Kit is very good. Package is very safe. The shipping informations could be better.
We need more kits!

Main problem is no reply from support on replacement for a broken magnet and other questions. Lack of quality control led to several cases where I had to bend parts or enlarge holes to make things fit.

The final result is pretty good, but be prepared to do some fiddling along the way. In side cases significant fiddling.

Really challenging Build and missing piece

My first impressions from getting this is that it is a proper project. The instructions are decent but I think could be a little bigger as at times it's a little hard to decipher.

The one major drawback is that it came with a piece missing, and relatively major one (not a screw/nut etc). I've reached out to their customer service but so far not heard anything back from them so unless that's resolved it's a bit of a waste of time purchasing it if i can't complete it.

Update: Mecrob Representative emailed that they hadn't responded sooner because they were shut down for National Holiday. Okay... but auto-response & banner on website would've been acceptable if that were the case for their lack of response. Yet history repeats itself & I'm now 4 days into a new email to Mecrob asking them to tell me which of the two seemingly identical, sealed boxes they sent are which of the two different items I purchased. The printing on the boxes is entirely in Chinese, and there's no invoice for me to match up the model/upc with the items on their website. I emailed Mecrob Support pictures of the boxes, & started yet another unanswered chat, to ask which box is which item. The two gifts are for different people, so I cannot even mail them to their recipients at this point, unless I unseal & open the boxes. 4 days post email ... and crickets....

I've sent three emails to Mecrob Support in the last 5 days, and initiated an unanswered 'chat' on their website to ask about my order. Zero response from anyone at Mecrob. Terrible customer experience...!

Ordered one of their products, paid in full. Never shipped. So called company ghosted me! DO NOT BUY ANYTHING FROM THIS SO CALLED COMPANY!!!!!!!!!

For those unsure about mecrob and their products I say go with them. I always do thorough research before purchases and I went with mecrob and I will say that their customer service is quite excellent in responding about inquiries. Their products/puzzles are extremely fun and rewarding. Easy to follow and helps put the mind at ease as well as anxiety. It is challenging but that’s the point and the end result looks awesome. Shipping does take about two weeks max but I did have a few come in early. You get your moneys worth the effort you put in. I’ve purchased ten products and was very satisfied. Very safe and efficient ordering from here.