Goods ordered, arri ed before time and accurate description to the item , keep up the good work and well done .
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See what reviewers are saying
Back in ApriI 2026 I ordered a Sleezzz® Diamond pocket spring mattress T1000 80 x 200 cm H2/H3 after searching numerous websites and not being able to find the above size for my IKEA day bed, as... See more
I have been satisfied with the service. One star minus - there is broken logic in the order with multiple positions. Also there were a delivery issues, it took around two weeks to deliver the the loc... See more
Company replied
We have had a great experience with this company and have shopped here several times. The products are always top quality and meet our expectations every single time. Shipping to Denmark is fast... See more
Company replied
Company details
Written by the company
Ihr discount Matratzen-Shop aus Deutschland. Designed in Germany, made in EU. Unsere Produkte werden in Deutschland entwickelt. Durch die enge Zusammenarbeit mit unseren Partnern in der EU können wir die Einhaltung der hohen Qualitätsstandards gewährleisten.
Contact info
Grebbener Str. 7, 52525, Heinsberg, Germany
- +49 2452-9285830
- customer-service@matratzen.discount
- matratzen.discount
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Delivery and contact
I placed an order for a mattress on January 16th and was informed that the delivery would take place on January 27th, even though the website states that delivery takes 1–2 business days. I decided to make the purchase based on positive customer reviews.
Unfortunately, by January 30th I had not received any information regarding the delivery. After multiple unsuccessful attempts to contact the company by phone, I sent an email asking for a clear delivery date. I was then informed that the mattress was still in production and that the delivery would be delayed by at least one week.
As of February 7th, the company has still not informed me about the current status of my order. Communication is difficult, and the lack of clear information is very disappointing.
This was my first order, encouraged by positive reviews, but after this experience I would not recommend this company to others.
May use AI-assist with repliesRead more
Matress CloudComfort Premium 90 x 200
Tilaamani patja ei oikein vastannut kuvausta eikä odotuksiani. Halusin palauttaa tuotteen, mutta se pitää tehdä omalla kustannuksellaan. Tulee Suomesta palautukselle hintaa patjan hinta.
En suosittele myyjää.
The mattress I ordered did not quite match the description or my expectations. I wanted to return the product, but I have to do it at my own expense. The return fee from Finland is the price of the mattress.
I do not recommend the seller.

Reply from Matratzen Discount
Not ‘free shipping’ to UK
Advertise as free shipping all over website however I received a customs charge of £45. There is no mention on the website of this or when checking out the item. Emailed them about it and was told this is in the terms and conditions, like honestly who checks terms and conditions for this when purchasing a mattress? False advertisement if you ask me. I might as well as purchased a mattress from elsewhere where £50 dearer with a better spec.

Reply from Matratzen Discount
Fraud
UPDATE: Got the Mattress and it is quite okay to the price.
Fraud! I ordered a mattress 6-Jan and have never heard of it. I have tried to email them but haven’t got a reply.

Reply from Matratzen Discount
After almost one month, I haven’t received my order.
I ordered and paid for a mattress on 03-01, and today is 26-01. I have still not received anything, on the tracking system I can see that is still in Germany (the delivery was supposed to be in Denmark) I have already sent an email and am waiting for a response.
The delivery times stated on your website are 3–5 days for Denmark, so this delay is completely unacceptable. I am very disappointed with your service.

Reply from Matratzen Discount
People
People, don't buy from this company... I bought a mattress on January 6th, with the promise of delivery in one day... it's been 21 days and still no mattress. And the worst part is they said I didn't pay for the product, even though I sent several proofs of payment such as a bank statement and a letter from my bank signed by the general manager... terrible service, they are not honest.
Very poor
After 10 days my order still has not been despatched and they do not respond to emails

Reply from Matratzen Discount
Replacement of European size mattress
Was looking to replace a European size mattress topper that was originally from IKEA but which is not sold at IKEA any more. This is a great site to get European sizes and the mattress I bought is great. One thing though is that the site suggested that all mattress toppers are shipped rolled. Mine was rolled but also folded and vacuum packed but fortunately this did not affect the structure of the mattress.

Reply from Matratzen Discount
My phone number was not indicated on…
My phone number was not indicated on the parcel. The courier couldnt deliver it on time. The matttes is very very hard but I ordered half hard

Reply from Matratzen Discount
Very fast delivery
Very fast delivery. Will try it now.
H2 or H3?
Whit best regards Lars Otto Karlsson Sweden

Reply from Matratzen Discount
Terrible service
Terrible service. The mattress was sent to the wrong address, and when I called customer service, they denied all responsibility and refused to help. The operator even hung up on me. This happened at 1:05 p.m. on January 23 at +49 2452 9285830. The operator was rude, discourteous, and even cheeky. She said it was my problem and I had to deal with it myself. She also said she didn't care about a negative review. Surely her terrible service will not lead to any disciplinary action. She also refused to tell me her name. Her poor work is damaging the company that pays her salary.
All my mattresses have a topper now
All my mattresses have a topper now. Excellent quality.

Reply from Matratzen Discount
You should make customers aware of …
You should make customers aware of that's a German webshop.
For me at first site it looked like a Norwegian webshop, all in Norwegian language.
I cancelled my order.

Reply from Matratzen Discount
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