I must retract my earlier review as the mattresses arrived within 5 days of ordering. There was a bank holiday in between so a reason for delay. I also got a reply from the company as to my review and... See more
Company replied
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See what reviewers are saying
We have had a great experience with this company and have shopped here several times. The products are always top quality and meet our expectations every single time. Shipping to Denmark is fast... See more
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The mattress is very comfortable, and I’ve been sleeping really well every night since I got it for almost a year now. Delivery was very fast, and I really appreciated that it was brought right to m... See more
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Was looking to replace a European size mattress topper that was originally from IKEA but which is not sold at IKEA any more. This is a great site to get European sizes and the mattress I bought is gre... See more
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Company details
Written by the company
Ihr discount Matratzen-Shop aus Deutschland. Designed in Germany, made in EU. Unsere Produkte werden in Deutschland entwickelt. Durch die enge Zusammenarbeit mit unseren Partnern in der EU können wir die Einhaltung der hohen Qualitätsstandards gewährleisten.
Contact info
Grebbener Str. 7, 52525, Heinsberg, Germany
- +49 2452-9285830
- customer-service@matratzen.discount
- matratzen.discount
4.2
Great
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very prompt delivery
Very prompt delivery, especially considering the item in question was a mattress! Excellent quality product as advertised. Overall, a very pleasant shopping experience. I would recommend anytime!
6 July 2025
Site is a fraud
Site is a fraud, it appears british and doesn't highlight anywhere that mattresses are imported and you have to pay customs. Mattress arrived late and it looks dead cheap. Avoid.
3 May 2026
I still havent received my order or…
I still havent received my order or any information in regards to shipping
13 May 2026
Unprompted review
The maddrass should have been 16 cm…
The maddrass should have been 16 cm thick and hard. No. It was only 14cm and soft. Very disappointed. I made order from faraway. I have to return it. I do not know who is playing this.
27 April 2026
Delivery was fast
Delivery was fast, the product is what was described, I am happy with it. Thank you! The best option I found on the market.
27 April 2026
Really easy and fast service
Really easy and fast service. I am very happy with my new mattress and the topper. They are as described.
26 April 2026
By mistake i have to pay border pay but…
By mistake i have to pay border pay but shop help and pay refund
11 August 2025
Bad quality
20 April 2026
Has not arrived
Has not arrived, delivery date was 30th it's now the 5th they have not contacted me no tracking number
No help, would never use them again, l would of give no stars but I had to give one
26 April 2026
Bad delivery
I ordered 2 mattresses, received only 1. And i still see same mattress as available immediately. Nobody replies to my emails, after phone call i still got no answers when or will i get it...
1 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
change to previous review
I must retract my earlier review as the mattresses arrived within 5 days of ordering. There was a bank holiday in between so a reason for delay. I also got a reply from the company as to my review and the tracking worked well. Would use again.
4 May 2026
Unprompted review
Reply from Matratzen Discount
Hello Sam,
I am sorry to hear that you have to wait so long for your delivery. Please check the shipping confirmation email, where you will find a tracking link. If the product was actually in stock and has already been shipped. You can also try to contact our customer service again.
Please note that some customers accidentally reply to our no-reply addresses, which will not be delivered. Additionally, we do not receive emails if there are too many large attachments, and please ensure that our email address really ends with "@matratzen.discount". Sometimes customers try to add .de or .com, which is then incorrect.
Experience shows that our responses sometimes end up in the spam folder. Please check this if you have not received our feedback.
If you need further assistance, please contact our customer service at customer-service@matratzen.discount. We are here for you!
We hope you receive your order soon and wish you a good night on your new product! 🌙
Hallo Sam,
es tut mir leid zu hören, dass du so lange auf deine Lieferung warten musst. Bitte überprüfe die Versandbestätigungsmail, dort findest du einen Tracking-Link. Falls das Produkt überhaupt auf Lager war und schon versendet wurde. Du kannst dich also gern auch nochmal versuchen an unseren Kundenservice zu wenden.
Bitte beachte, dass einige Kunden versehentlich auf unsere no-reply-Adressen antworten, was nicht zugestellt wird. Zudem empfangen wir keine Mails, wenn zu viele große Anhänge enthalten sind, und achte bitte darauf, dass unsere E-Mail-Adresse wirklich mit "@matratzen.discount" endet. Manchmal versuchen Kunden, .de oder .com anzuhängen, was dann nicht korrekt ist.
Erfahrungsgemäß landen unsere Antworten manchmal im Spam-Ordner. Bitte prüfe diesen, falls du unsere Rückmeldung nicht erhalten hast.
Falls du weitere Hilfe benötigst, kontaktiere bitte unseren Kundenservice unter customer-service@matratzen.discount. Wir sind für dich da!
Wir hoffen, dass du bald deine Bestellung erhältst und wünschen dir eine gute Nacht auf deinem neuen Produkt! 🌙
Reply from Matratzen Discount
Hello Jarmo,
thank you for your feedback! 😊 We are very pleased that you are satisfied with the fast delivery.
Best regards and sweet dreams! 🌙
Hallo Jarmo,
vielen Dank für dein Feedback! 😊 Es freut uns sehr, dass du mit der schnellen Lieferung zufrieden bist.
Liebe Grüße und gute Träume! 🌙
Quick delivery and good quality
18 April 2026
Reply from Matratzen Discount
Hello Hannamari,
thank you very much for your great review! 😊 We are very pleased to hear that you are satisfied with the quick delivery and the quality.
We wish you many relaxing nights with your new product!
Sleep well and sweet dreams! 🌙
Hallo Hannamari,
vielen Dank für deine tolle Bewertung! 😊 Es freut uns sehr zu hören, dass du mit der schnellen Lieferung und der Qualität zufrieden bist.
Wir wünschen dir viele entspannte Nächte auf deinem neuen Produkt!
Schlaf gut und träum süß! 🌙
Reply from Matratzen Discount
Hello Ronald,
thank you very much for your great and wonderful review! 😊 We are thrilled to hear that you are so satisfied with the Sleezzz Premium mattress. It is always nice to know that our products help our customers enjoy restful nights and sweet dreams. We wish you many relaxing nights on your new mattress and hope it provides you with the comfort you desire.
If you have any further questions or suggestions, please do not hesitate to contact us. We are always happy to assist you and look forward to helping you. Your feedback is very important to us, and we appreciate that you took the time to share your experiences with us.
Once again, thank you for your feedback and best regards! 🌙
Hallo Ronald,
vielen Dank für deine großartige und wunderbare Bewertung! 😊 Es freut uns riesig zu hören, dass du mit der Sleezzz Premium Matratze so zufrieden bist. Es ist immer schön zu wissen, dass unsere Produkte dazu beitragen, dass unsere Kunden erholsame Nächte und süße Träume genießen können. Wir wünschen dir viele entspannte Nächte auf deiner neuen Matratze und hoffen, dass sie dir den Komfort bietet, den du dir wünschst.
Solltest du weitere Fragen oder Anregungen haben, zögere bitte nicht, dich bei uns zu melden. Wir stehen dir jederzeit gerne zur Verfügung und freuen uns, dir weiterhelfen zu können. Dein Feedback ist uns sehr wichtig, und wir schätzen es, dass du dir die Zeit genommen hast, uns deine Erfahrungen mitzuteilen.
Nochmals vielen Dank für dein Feedback und liebe Grüße! 🌙
9 WEEKS - NO DELIVERY, no communication
I placed an order for a mattress topper at the end of January. By the end of March, NEARLY 9 WEEKS LATER, the item had still not been dispatched. The delivery date shown during the ordering process influenced my decision to purchase, which makes this situation even worse.
What is particularly unacceptable is that after the initially indicated delivery date passed, no one contacted me. At no point did customer service reach out proactively; I had to chase them myself every single time for updates. Each time I was given vague responses and new promises that the item would be shipped “soon”, which never happened.
Even more concerning, the product is still shown as available to order on the website, despite clearly not being in stock. This is misleading and wastes customers’ time. The company could have simply informed me that the item was unavailable and cancelled the order right away. Instead, I lost almost 2 MONTHS waiting and dealing with this situation.
After repeated delays, lack of communication, and misleading information, I could no longer wait and cancelled the order myself. I would not buy from this company NEVER again.
If you value your time and peace of mind, I strongly advise ordering elsewhere.
18 March 2026
Unprompted review
Reply from Matratzen Discount
Hello Joseph,
thank you very much for your positive review! 😊 We are very pleased to hear that you are satisfied with our service. If you have any questions or requests in the future, we are always here to help.
Best regards and sweet dreams! 🌙
Hallo Joseph,
vielen Dank für deine positive Bewertung! 😊 Es freut uns sehr zu hören, dass du mit unserem Service zufrieden bist. Solltest du in Zukunft Fragen oder Wünsche haben, stehen wir dir jederzeit gerne zur Verfügung.
Liebe Grüße und gute Träume! 🌙
AVOID!!!!
I wish I read the reviews before buying from this company! 😭Unfortunately I have to give at least 1 star, if I could I would not even do that! Ordered the mattresses and they are the wrong size - by the way deliver to the UK took 6 working days!
Contacted the company who advised that we would have to send it back on our own money within 14 days! There is no shipping company that takes mattresses this size from UK to Germany unless I pay 3 times of the price of the mattress. So now I am out of pocket by almost £200 and no way to return! The customer service is AWFUL TRULY AWFUL! The best part is - now 1 MONTH DOWN THE LINE GLS sent us a letter demanding £52 custom fees! When we bought the mattresses there was no mentioning of this (nowhere obvious)! Neither before delivery or at delivery when I could have refused this, but a month later! When I contacted the company, they just said - "The shipping conditions are accessible with exactly two clicks and are in no way hidden. On the bottom it is noted, that there are possible custom fees in UK, Norway and Switzerland.
As the UK is not part of the EU, custom fees should be common when ordering in Germany (for example).
Why exactly you received the invoice from GLS that late, we cannot say." - basically called me stupid after being ignorant and unhelpful! I checked, it was indeed mentioned in the small print on page 43... thanks!
All I can say AVOID AVOID AVOID!!!! By the way the mattress is awful!
7 April 2026
Unprompted review
Reply from Matratzen Discount
Hello Anna,
we are sorry to hear that you are dissatisfied. We can understand how frustrating this situation is for you.
What do you mean the mattresses are the wrong size? Did you order the wrong size or did we deliver the wrong size? That is an important distinction. If we sent the wrong one, meaning it was our mistake, the return should have actually been free. If you ordered incorrectly, then unfortunately, the return costs must be borne by you. You can see from the prices why.
Custom fees unfortunately apply when importing items from the EU to GB. We wish you hadn't left the EU, it just makes life harder for all of us :(
The shipping conditions are actually just 2 clicks away and are not 43 pages long. Here: https://matratzen.discount/en-gb/epc/s/shop/en/service/shipping-conditions
It is stated in the fifth of five sentences and is underlined.
It also states that delivery to GB takes 3-4 working days. Admittedly, it took 2 days longer for you, sorry for that, there must have been some delay along the way.
Best regards! 🌙
Hallo Anna,
es tut uns leid zu hören, dass du unzufrieden bist. Wir können gut nachvollziehen, wie frustrierend diese Situation für dich ist.
Was heißt die Matratzen sind die falsche Größe? Hast du die falsche Größe bestellt oder haben wir die falsche Größe geliefert? Das ist ein wichtiger Unterschied. Wenn wir die falsche gesendet haben, es also unser Fehler ist, hätte die Rücksendung eigentlich kostenlos sein müssen. Wenn du selbst falsch bestellt hast, dann ist es leider in der Tat so, dass die Rücksendekosten selbst getragen werden müssen. Du siehst ja anhand der Preise, warum.
Zollgebühren fallen leider an, wenn man Sachen von der EU nach GB importiert. Wir wünschten, ihr wärt nicht aus der EU ausgetreten, das macht uns allen nur das Leben schwerer :(
Die Versandbedingungen sind übrigens tatsächlich exakt 2 Klicks entfernt und sind keine 43 Seiten lang. Hier: https://matratzen.discount/en-gb/epc/s/shop/en/service/shipping-conditions
Es steht im fünften von fünf Sätzen und ist unterstrichen.
Da steht übrigens auch, dass die Lieferung nach GB 3-4 Werktage dauert. Zugegeben, bei dir hat es 2 Tage länger gedauert, sorry dafür, da gab es unterwegs wohl irgendeine Verspätung.
Liebe Grüße! 🌙
I am very disappointed with my…
I am very disappointed with my experience.
I placed an order and tried to use a discount code, but it did not work during checkout. When I contacted customer service afterward, they refused to apply the discount to my existing order and instead only offered a voucher for a future purchase, which does not really solve the issue.
On top of that, I still have not received my topper mattress, even though quite a long time (14/4) has passed since I placed the order. At this point, I am left with the feeling that customer service is not interested in finding a fair solution, only in avoiding responsibility.
Very frustrating experience. I expected much better service, clearer communication, and faster delivery.
I hope the company will finally respond properly and resolve this.
26 April 2026
Unprompted review
Reply from Matratzen Discount
Hello Kristian,
thank you for your feedback. We are sorry to hear that you had issues with your discount code and that your order has not yet arrived.
I believe there are currently general delivery difficulties with our supplier regarding the toppers, but I do not know any exact details. Customer service can certainly provide more information about this :)
I am sorry that you had such a bad experience.
Best regards and sweet dreams! 🌙
Hallo Kristian,
vielen Dank für dein Feedback. Es tut uns leid zu hören, dass du Probleme mit deinem Rabattcode hattest und deine Bestellung noch nicht angekommen ist.
Ich glaube bei den Toppern gibt es grade generell Lieferschwierigkeiten von unserem Lieferanten, aber ich kenne keine genauen Details. Der Kundenservice kann dazu sicher mehr sagen :)
Es tut mir leid dass du so eine schlechte Erfahrung gemacht hast.
Liebe Grüße und gute Träume! 🌙
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