Marks and Spencer Reviews 

Usually M&S is good quality. But don't order from them online. I paid for next day delivery. I've waited in for two whole days for a package, part of which is a gift that needs to be on a flight to Japan... It has not arrived. They say it will tomorrow, let's see. It's out of stock online now too so I can't reorder or ask for in store pickup even if there was time. Either way, wasting three days waiting for a package is horrible customer service. I know it's mostly Evri's fault, but M&S chose them and is therefore responsible for their level (or lack) of service. I certainly wouldn't order from them again.

we bought a kitchen roll holder for our daughters wedding anniversary at a cost of twenty pounds
guess our astonishment when she informed us that it would not take the paper towels she bought we then tried it out for the ones we bought the same
whilst we have been refunded our money we find it astonishing that M&S should sell a product that is totally unfit for purpose

My sister sent me a bunch of flowers for my birthday tomorrow. When I opened the box, I was extremely disappointed. The flowers are not the high quality I would expect from M&S.

I have taken pictures of the flowers, but don’t think I can upload them here. I actually have better looking roses and eucalyptus in my own garden.

I am not the only one to comment on this particular bunch of flowers - Yellow Rose & Scented Freesia Bouquet.

I think M&S need to find a different flower company for their online flowers. The flowers looked like they’d been in the box for a couple of days. Wilting leaves and a yellowy alstroemaria is not really acceptable. Antirrhinum bent over and eucalyptus going brown.

Used to be good but in recent times I've had expensive shorts which fade in the sun after a few weeks(!), shirts of the same apparent size which are all different fits and sunglasses where the screws fall out (two pairs). Also officious female staff member at Hastings store is quite rude, needs some customer service training. Products are made at cheap production sites but their prices are still extortionate.

I wanted to send my daughter a gift of flowers plus prosecco on the day that she moved into her new home (Thurs 28th May). Having used M&S in the past for such gifts, I happily logged in to my M&S Account, paid for the gift using their Nominated Day Delivery service. On the morning of 28th my heart sank when I received notification from Yodel that they would be delivering (I would never have used M&S if I had known Yodel was involved).
Needless to say, repeatedly using Yodel's Tracking service during 28th only revealed "We have it", but *not* that it was "Out For Delivery". Sadly, when 21:00 hrs came, the gift still had not been delivered. I was unbelievably disappointed and feel let down by M&S and their contractor.
Yes, M&S have sent an electronic apology and the reassurance of a full refund. But (a) this in no way compensates for their missing the important date for Delivery; and (b) I still don't know if Yodel can be trusted to deliver today (29th), or do I need to find an alternative service provider to get a replacement (late) gift to my daughter?
This is simply appalling service and one which reflects so very badly on M&S and their (former) image as a high quality, trusted retailed.

Had a very poor experience with an online order. They said it would arrive on a Friday. It did not arrive until midweek the following week. No updates or apologies from M&S. Nothing.

I later received an email request to provide a review. I filled out the review and subsequently received notification that “moderators” had decided my review would not be posted, because it pertained to delivery experience rather than product experience. How blinkered an attitude is that to customer service? Surely good customer service is about the full experience?

What the heck has happened to M&S. You used to be able to trust the quality but based on repeated experience that is no longer true.
I have had so many items over the last year that either were too tight, or bad quality when laundered. I have not changed in size but it seems that wherever they are being made assumes than we have all got a lot smaller, and shorter in leg length. It’s just so frustrating and expensive. it’s a bind sending everything back to them.

Excellent customer service, week after week from Fozz, at M & S 24/7 Garage at Shirley, Solihull. He’s is always very polite professional and friendly. Always points out if we have missed out on offers. Fozz is a great credit to M& S. thank you for always making it a pleasure to drop in.

My "next day delivery" was assigned to DPD who, remarkably, manage to provide a worse service than Evri. Apparently there are "unexpected circumstances" in my area, causing a three day delay in delivering my parcel. I have requested a refund from Paypal, as I no longer require this item three days after the event it was intended for. I tried to advise DPD to return the item to M&S, and their irritating chatbot insists they're still delivering it next Tuesday. I remember now why I gave up ordering from M&S. Unfortunately their shops are also pretty awful these days too.

Bought a prawn and pasta salad at Belfast international airport. 
My wife said how did you find the prawn and pasta salad?
I said I couldn’t find the prawns and the dressing was totally flavourless. What a waste of money.

Discovered a lovely dress online which was billed as a ‘new arrival’. Despite this, the item was sold out in most sizes and there is no stock anywhere that I can locate. This is a frequent occurrence. There is absolutely no chance of me ever seeing items like this in the Prestatyn store either - all we seem to get are basics like jeans, tee shirts and the cream trousers that other M&S stores sold in navy - they didn’t seem to be moving any of them so I suspect that’s why they were there - they didn’t sell elsewhere. Very disappointing.

I was last in the Oxford Street store in August '23 when the revamp had started, returning today almost two years later it is still in progress! Half the shop continues to be closed off, with the men's and home departments on the upper floors unavailable. What a wasted trip into town, and don't get me started on the pop music now blaring out as if it's a store for the youngsters.

On arrival my mother and I were greeted with warmth and exceptional customer service from Sparks representative Tracey (I hope spelt correctly) the moment I stepped into Kidderminster Weavers Wharf Marks and Spencer on the morning of Saturday, 09/05/2026 that I regret to say we had not received anywhere else for quite some time.

I would like to give a big thanks to Tracey, who seemed to work tirelessly to look after us both explaining along the way to non-technical people in great detail how we can access digital Sparks wallet which is a “game changer”.

We are inspired by Tracey who welcomed us and her personal commitment to making a difference and motivate a mother and daughter through unprecedented, difficult and challenging issues. Tracey’s approach embodies the Marks and Spencer way by her continued excellent customer service which helped towards finding ways to address issues, to do things differently, and make continuous improvement to my and mothers experience as a customer of Marks and Spencer. Thank you, Tracey!

Why must you stack trousers and jeans at Boundary Outlet with the sizes facing in over. Not rocket science to put them facing outover.

M&S just recently launched their new Sparks Card initiative, and I got drawn into it and spent money on buying two pairs of shoes over the £40 required spend to get a £10 reward voucher. I am three weeks on from this and three emails, and still, I have not received the reward that was advertised on my access to the Sparks site. Why bother to advertise this, unless it is to mislead customers to spend more money and then not receive the reward? Really poor customer service, and I will be sure to let colleagues and friends know to be wary of false advertising by M&S who dont deliver on their promise.

Marks and Spencers cafe at London Colney absolutely dreadful. Not clean tables un cleared and little tea supplies and cake to be had. Sold out.

I ordered a £75Jaeger top online , not available in store .
The top when it arrived had been literally shoved in the transport bag with the hanger. Obviously no care at all . On inspection two black marks on the front . I am scared to re-order in case the same happens again .
I have ordered from cheaper companies and there is aways internal protective packaging. Unfortunately they carry so little in store now that the stock answer is order it online . Very disappointed customer

£9 for a Fajita chicken dish - but no wraps!! Seriously !! We were at an Airbnb and had to go find a supermarket after we’d checked in. What happened to Fajitas that came with guacamole, sour cream, a mix of veg and wraps. It’s NOT a Fajita! All we got was meat and sauce 😡

Ordered and paid for next day delivery guess what didn’t happen. It was the delivery company that advised of the delay. Customer services absolutely useless told me they couldn’t get back to me for between 24 and 72 hours to tell me when the order would be delivered. Needed order for tomorrow they can go stuff themselves will
Not order from them online again not the first time they let me down but it will be the last

Spent almost £100 and the guy forgot too add my points on my sparks card!! Also overcharged £6 on balsamic onions, emailed to complain and the answer was here's a £2 giftcard 🤬🤬🤬 won't be back