Marks and Spencer Reviews 

Spent almost £100 and the guy forgot too add my points on my sparks card!! Also overcharged £6 on balsamic onions, emailed to complain and the answer was here's a £2 giftcard 🤬🤬🤬 won't be back

Ordered a bouquet for an anniversary gift for my fiance. As my girlfriend opened up the delivery I said ' omg they look half dead'. Anyway not even a week later they haven't even opened up & look so depressing, to say I am pissed off is an understatement. The only good thing that came out of the delivery was the bottle of prosecco cuz the flowers was absolutely disappointing. I expect a reply from M&S for this review otherwise I will not use them again.

A lesson in how to choose a suit: ask for help at M&S.

I went to M&S on Oxford Street in London.

Jazz helped me to choose the correctly sized suit for a smart occasion. She was kind, helpful and patient. And, has a great sense of humour!

Thank you, Jazz.

I ordered 3 bras, same style, same size, different colours. All were in boxes that were torn and battered and looked as if they had been around the block a few times. Not what I expect from M&S. To add insult to injury one of the bras was in the correct size box but was 2 sizes too big, necessitating the inconvenience of having to return for refund. I considered contacting customer services to complain but decided to just not bother to purchase from M&S any more.

My wife and I visited M&S Food Hall at the Mayflower Retail Park, Basildon on Friday 8th May around 7pm. We were going through checkout and served by a colleague named Harrison, he was friendly, engaging, polite and still expedient, putting groceries though heaviest to lightest to ensure safe packing. In a time when it seems so few retail assistants barely look you in the eye and treat your goods like they are toxic it was a surprising delight to meet such a conscientious and engaging colleague.

His example should be the bar by which all colleagues are measured.

I can see why M&S has such a low rating, but they are so sure of themselves they do not try to improve, they take us customer for granted.

I recently complained regarding the my disappointment that yellow sticker items, reduce or take away your multibuy discount. Their response was just a generic answer which did not answer my question.
However, what M&S to guarantee your discount, yellow sticker items should be checked out separately.
How many people know this?.

If I could give no stars I would I am disgusted that today I went to your store to return some jeans that I had purchased but they where out of the returns period I explained that I had a serious illness and wasn’t able to bring back I have lost a lot of weight due to this and still not very mobile but I went with my daughter as I purchased all online none had been used they where just going to replace others .But be told I have wasted all this money on all these jeans and due to my illness not been any good I am appalled at the way there is no allowance for this 8 new pairs that aren’t any good to me I could understand of if I was asking for a refund but I wasn’t I feel there has been no compassion for my circumstances and also it took me a lot of effort to go to store it’s appalling I want be using your company again

Extremely disappointed with Marks & Spencer’s response to my complaint about a faulty knife set purchased just 6 months ago. The knife snapped cleanly while being used normally and had only been used a handful of times, which is a serious safety concern. Despite this, M&S dismissed the issue as simply “wear and tear.”

For a company with M&S’s reputation, I expected far better customer service and product quality. Not only was the product clearly not durable, but their refusal to properly investigate or take responsibility is very disappointing.

As a loyal customer who regularly shops with M&S, this experience has seriously undermined my trust in their brand. I expected quality, safety, and customer care — unfortunately, this experience delivered none of those.

Boston Microfibre No VPL High Rise Shorts. I had high hopes for these but rather disappointed with the very thin fabric and too narrow unlined gusset. They are not a shorty style either which is why I bought them. It's the first piece of underwear I've bought from M&S for sometime. I won't be rushing to buy more.

Follow up on last review:
Budget Account was per telephone conversation officially Closed.
However today received a statement saying Minimum Payment £66.67 for a balance of 52p which was apparently interest.
Where do these minimum payments come from and why do M&S issue defaults when they are not paid?

Today, I received excellent customer service in the lingerie section in the Salisbury store by a lady named Jean. Jean dropped what she was doing when she saw that I was struggling to find what I needed after trying on countless different sizes (I didn't even need to ask for help), she insisted on helping me and didn't leave me until the job was done. Jean took the stress away, she knew exactly how to help me, and was the most patient and understanding person that I genuinely needed. I came away with the best result. Thank you, Jean!

Just sat down for dinner M&S lightly dusted 2 Cod Fillets in seasoned flour.
Oh my goodness! They look so lovely in the packet but once cooked you place your fork into the fish expecting beautiful white flakes of cod but instead it was grey and had a very strong taste nothing like Cod? The fish was so grey I would question how old it was. As a buyer and seller of fish and shellfish I can honestly say I have never seen a poorer specimen of cod. It should be pure white and cod, unlike haddock should not have a strong taste whatsoever so ever but this was awful. M&S please sort yourself out!!!
For those who might be thinking I just had a bad tray, we took advantage of the offer of 3 boxes for £12 as we were all having fish for dinner and all meals were left uneaten. Really really bad product. I only wished I could leave a photo for everyone to look at as it’s so grey and uninviting what a total waste of money.

The staff at Marks and Spencer Foodhall, Moseley are a wonderful experience of great customer service. I don't know if they are asked to greet customers with a smile, but if they are then a wonderful job is being done. They are warm, friendly, welcoming and many, in particular, Mark, are genuinely enriching the community and making the area (and my life) a better place. All while providing delicious produce and baked goods! Thanks guys! ✨

I shall never use M&S again. Their idea of customer service is worthy of a zero star. I received an email to say my parcel had been delivered, so I went out to my box immediately. There was nothing there. I tried to contact M&S immediately, but it was difficult enough to discover how to. Then the person who answered was very rude. She kept talking over me and talking to her colleague. I said I live in France so she said I would have to speak to someone else but they were closed. She gave me another number to use in the morning, which I did. It went back to the same original department. No-one will talk unless you give name (rank and security) that’s how it felt each time. Eventually I got through to a man who wanted to help who said he would call me back. He left a message to say he couldn’t get through. I tried to call him on the number but it wouldn’t connect. Finally after a total of approximately 1 3/4 hours a lady sent me a claim form. I have returned it more in hope than expectation. The access to « contact » for accompany like this should be much better.

Trying to navigate and pay for items online is an extremely painful experience. Very glitchy.

I returned two items from the same order IN THE SAME BAG. These were dropped off at a M&S food outlet. It took seven days to receive a refund for one item only. The other they claimed was not received. After a phone call the other was rapidly refunded. I await an explanation from M&S as it appears they try it on which is frankly dishonest. Refunds take far too long and are too much trouble. I'll never drop off a return at a food store again. Whether I ever set foot in M&S again depends on their response. M&S - look at your brand ratings - you should be ashamed!

I am submitting this review as a formal record of an extremely poor and unacceptable customer experience with Marks & Spencer.

On 24/04/2026, I placed an online order for a pair of jeans. On 27/04/2026, I received a notification confirming that my parcel had been delivered via Evri. However, no delivery was made to my address.

Upon contacting customer services, I was informed that the parcel had allegedly been delivered to my old address. This explanation is wholly unsatisfactory and raises serious concerns. I explicitly updated my address within the M&S app in December 2025, and I have successfully received approximately three separate deliveries since then at my current address without issue. The assertion that my “default address” reverted to an outdated one is not only implausible but directly contradicted by prior transactions.

Despite clearly outlining these facts, M&S refused to take responsibility or provide any meaningful resolution. I was told, in effect, that I must personally retrieve the parcel from my former address—an unreasonable and wholly inappropriate expectation.

I am a disabled woman in my 50s with limited mobility and cannot “simply” travel to collect a misplaced parcel. Under UK consumer law and equality legislation, companies are required to make reasonable adjustments for customers with disabilities. In this case, M&S has failed entirely to meet that obligation. At a minimum, this situation—caused through no fault of my own—should have been rectified through redelivery, refund, or appropriate support.

Instead, I have been left without my order, without assistance, and without recourse.

This represents not only a failure in logistics and account management but a complete disregard for customer care, accountability, and legal responsibility. The handling of this matter has been dismissive, inflexible, and frankly unacceptable.

As a result, I have made the decision to close my M&S account permanently. I will not be shopping with them again.

I am sharing this experience as a clear warning to others—particularly those with additional needs. M&S is no longer the dependable and customer-focused company it once claimed to be. Customers should be aware that if something goes wrong, they may be left entirely unsupported.

I have been forced to accept the loss of my order, as it is physically impossible for me to retrieve it. This outcome is both unjust and avoidable.

A deeply disappointing and unacceptable experience.

Had a really important flower delivery for a friend suffering a bereavement. We ordered from M&S. Flowers were left on the doorstep and the note wasn’t included so the recipient had no idea they were from us. So disappointed and angry.

Complained to M&S and apparently a £5 gift card makes up for it.

Hugely disappointed!
I have chosen m&s for the quality to discover that what they sell does not meet the standards. I cannot simply go and complain in the shop (Ayr food shop), as this requires driving and wasting my time and petrol.
On Saturday I bought 3 packs of Perfectly Ripe Hass Avocado. I did not have a problem with this product before.
Firstly, they were not ripe at all!!! Secondly, they have been already getting off!!! Typical brown colour and horrible taste!!! I paid a lot of money for the product that will end up in the rubbish bin. Additionally, I do not trust M&S anymore...feel cheated. They should not sell the product at the M&S standards and price if it does not meet the highest standards

Received a delivery of roses Saturday and the quality was poor. Some already floppy and dead leaves. Rang to complain and they sent another today, Monday. Similar today with tired looking ones and some slightly floppy. Very disappointed.